The document discusses the importance of employee experience in delivering a strong brand experience and positive customer experience. It argues that focusing on employee experience is key, as satisfied and engaged employees will provide the best experience for customers. The document presents a model for creating an integrated brand experience focused on optimizing employee experience, customer loyalty and profitability. It also discusses challenges in managing employee experience and provides tools to assess and improve the employee experience journey.
2. OUR PASSION
Connecting PEOPLE & ORGANISATIONS
around the world to build
employer brand leadership capability
“In support of our passion we are pleased to present our latest thought
leadership paper by Brett Minchington MBA and Lisa G. Morris with
contributions from 45 leaders around the world including members of
Employer Brand International’s Global Advisory Board and students and
graduates of our Certificate in Employer Brand Leadership online course.”