Linking your business to the Spanish community.

2. Spanish Language Contact Center Outsourcing Solutions Linking you to the Spanish Language Community

3. Spanish Language Contact Center Outsourcing Solutions Core Competency Conexion One provides both Business Process and Contact Center Outsourcing Services towards the Spanish speaking population in the USA. We manage and improve non-core functions - such as Customer Service, Sales, Collections and Procurement while enabling our clients to focus on their strategic agenda. Conexion One provides a comprehensive solution portfolio that is flexible to support our clients business needs as well as assurance so that benefits are realized rapidly with the least amount of risk.

4. Spanish Language Contact Center Outsourcing Solutions The benefits of outsourcing with Conexion One Financial ValueOutsourcing allows companies to reduce costs through labor arbitrage, process reengineering and leveraging best practices and economies of scale. Operational ValueThrough leverage of innovative processes, the latest technologies, and economies of scale, Conexion One drives change that results in greater efficiencies and standardization for our clients. Strategic ValueOutsourcing allows for the re-distribution of time and resources to core business areas that directly impact shareholder value.

5. Spanish Language Contact Center Outsourcing Solutions Delivery Methods Inbound/Outbound VoiceLive agent, recorded message delivery, power-dialer, supervised transfers Email/Chat Inbound/Outbound message delivery, website, third party applications SMSInbound/Outbound mobile telephone message delivery, proximity marketing Social MediaFacebook, Twitter, LinkedIn monitoring, posting, competitive intelligence

7. USA based program managers and support.

8. In-house software development.

9. Experts in the USA Hispanic marketplace.

10. Industry leader in Spanish language based services.

12. 2-acre secure compound with on-site security

13. 50,000 SF building with earthquake protection

14. Full battery and 600 hour diesel generator backup

15. 5X redundant Telco carrier facilities

16. 3X redundant internet access

17. 24x7 on-site network operations center

18. High secure bio-metric access with full video security

19. Redundant virtual server(s) with off-site data storage

20. Class-5 carrier grade ACD with 3X redundancy

21. Disaster recovery mirror center located in Toluca MX

23. Designed to personalize customer specific needs.

24. Monitoring, screen recording, scripting and reporting.

25. Exclusive “look-ahead” program management.

26. Customer CRM integration.

27. Remote live call couching, monitoring and barge-in.

28. Skills based routing with inbound/outbound blending.

29. Predictive high capacity dialer with answer detection.

30. Outbound managed recorded message delivery.

31. Non-blocking inbound IVR.

34. 20+ accredited universities to recruit from.

35. 50+ Technical colleges to recruit from.

36. Local employment seminars.

37. Advanced degree availability.

38. Certified bilingual English and Spanish.

40. Spanish Language Contact Center Outsourcing Solutions Agent Candidate Training Brand Team Member Brand Assignment Brand Training Language and Personality Skills 6 1 5 Brand and Program Selection Agent Candidate Orientation Core Training We invest over 160 hours on each individual Agent candidate training before they are qualified and accepted into a specific program. 4 2 Call Center Simulator ACD System Process and Control 3 iKTK CRM System Process and Control

42. Our team ecosystem is open and supportive of each other.

43. Objectives will not be assumed by the team until the objectives are clearly understood by all members.

44. We promote and award mutual trust and support.

45. Awarded for exceeding results.

47. Spanish Language Contact Center Outsourcing Solutions English Language in the USA has over 15 diverse but subtle Dialects, Personality, Etiquette and Mannerisms Most people can recognize at least three New York Southern Minnesota

48. Spanish Language Contact Center Outsourcing Solutions 70% of Spanish language in the USA has one common form of Dialect, Personality, Etiquette and Mannerism. Mexico Origin

49. Spanish Language Contact Center Outsourcing Solutions 2009 survey into US Hispanic market measuring overall satisfaction with outsourced Spanish language contact centers Call Center Location Satisfaction Rate A measurable rate of success is obtained by using the most common Spanish dialect spoken in the USA.

51. Very stable government.

54. Spanish Language Contact Center Outsourcing Solutions #1 Growth Opportunity this decade Some 52% of US Hispanics report speaking primarily Spanish , while 43% say they speak mostly English. Among Hispanics surveyed, a study found that regardless of language spoken, Hispanics overall take advantage of their bilingual abilities by using, accessing and enjoying media in both languages.

56. It is recommended that in a business, it is always good to target the majority, and as time goes by, Hispanics are fast fitting that definition.

57. The U.S. Hispanic purchasing power has been estimated at a staggering $870 billion in 2008, and continues to grow.

60. Increase results by 80%

61. Small test and evaluation programs available.

62. Only pay for the hours used.

63. Process the calls from your location.

64. Service Level Agreements

65. Our technology seamlessly integrates with yours.

66. Gain more control.1-877-486-4239 www.conexionone.com sales@conexionone.com