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- 7. The Elements of User Experience Jesse James Garrett
jjg@jjg.net
A basic duality: The Web was originally conceived as a hypertextual information space; 30 March 2000
but the development of increasingly sophisticated front- and back-end technologies has
fostered its use as a remote software interface. This dual nature has led to much confusion,
as user experience practitioners have attempted to adapt their terminology to cases beyond
the scope of its original application. The goal of this document is to define some of these
terms within their appropriate contexts, and to clarify the underlying relationships among
these various elements.
Web as software interface Concrete Completion Web as hypertext system
Visual Design: visual treatment of text,
Visual Design: graphic treatment of interface
elements (the "look" in "look-and-feel") Visual Design graphic page elements and navigational
components
Interface Design: as in traditional HCI: Navigation Design: design of interface
design of interface elements to facilitate elements to facilitate the user's movement
user interaction with functionality
Interface Design Navigation Design through the information architecture
Information Design: in the Tuftean sense:
designing the presentation of information Information Design Information Design: in the Tuftean sense:
designing the presentation of information
to facilitate understanding to facilitate understanding
Interaction Design: development of Interaction Information Information Architecture: structural design
time
application flows to facilitate user tasks,
defining how the user interacts with
Design Architecture of the information space to facilitate
intuitive access to content
site functionality
Functional Specifications: "feature set":
detailed descriptions of functionality the site
Functional Content Content Requirements: definition of
content elements required in the site
must include in order to meet user needs Specifications Requirements in order to meet user needs
User Needs: externally derived goals User Needs: externally derived goals
for the site; identified through user research,
ethno/techno/psychographics, etc. User Needs for the site; identified through user research,
ethno/techno/psychographics, etc.
Site Objectives: business, creative, or other
internally derived goals for the site Site Objectives Site Objectives: business, creative, or other
internally derived goals for the site
task-oriented Abstract Conception information-oriented
This picture is incomplete: The model outlined here does not account for secondary considerations (such as those arising during technical or content development)
that may influence decisions during user experience development. Also, this model does not describe a development process, nor does it define roles within a
user experience development team. Rather, it seeks to define the key considerations that go into the development of user experience on the Web today.
© 2000 Jesse James Garrett http://www.jjg.net/ia/
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- 8. What is information architecture?
http://www.library.nd.edu/daiad/morgan/musings/rosenfeld-wodtke/index.shtml
8
- 17. adaptive path the nine pillars of successful web teams
http://www.adaptivepath.com/publications/essays/archives/000242.php
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- 18. adaptive path the nine pillars of successful web teams
Strategy
http://www.adaptivepath.com/publications/essays/archives/000242.php
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- 19. adaptive path the nine pillars of successful web teams
/
http://www.adaptivepath.com/publications/essays/archives/000242.php
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- 23. IAI in Japanese | IA
http://iainstitute.org/ja/translations/000305.html
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- 24. IAI in Japanese | IA
Big IA
Little IA
http://iainstitute.org/ja/translations/000305.html
24
- 25. IAI in Japanese | IA
Big IA
http://iainstitute.org/ja/translations/000305.html
25
- 26. IAI in Japanese | IA
Little IA
http://iainstitute.org/ja/translations/000305.html
26
- 27. [BEEP]: T-model: Big IA is now UX
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
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- 28. [BEEP]: T-model: Big IA is now UX
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
28
- 29. [BEEP]: T-model: Big IA is now UX
Related Fields
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
29
- 30. [BEEP]: T-model: Big IA is now UX
IA
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
30
- 31. [BEEP]: T-model: Big IA is now UX
Related Fields
IA
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
31
- 32. [BEEP]: T-model: Big IA is now UX
UX
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
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- 33. [BEEP]: T-model: Big IA is now UX
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
33
- 34. [BEEP]: T-model: Big IA is now UX
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
34
- 35. [BEEP]: T-model: Big IA is now UX
UX
http://www.peterboersma.com/blog/2004/11/t-model-big-ia-is-now-ux.html
35
- 36. Web Design Skills: Your Take : D. Keith Robinson's Asterisk
http://www.7nights.com/asterisk/archives05/2005/05/web-design-skills-your-take
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- 37. Web Design Skills: Your Take : D. Keith Robinson's Asterisk
http://www.7nights.com/asterisk/archives05/2005/05/web-design-skills-your-take
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