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Bonnie Cypher
Phone: (203)-885-5007 Email: bonniecypher23@gmail.com
Professional Profile
Accomplished professional with excellent strengths as a project coordinator:
Customer focused, highly organized self-starter, and detail-oriented individual who works
well in a team environment or independently.
Primary Skills
Ability to handle fluctuating workloads and changing priorities; excellent coordination and problem-solving skills;
Proficient project management and delegation skills.
Business Experience
IT Process Analyst/Technical Writer October 2014 – Present
Synchrony Financial Stamford, CT
Identify the current state of processes, elicit the useful/harmful attributes, document models of
the processes, and facilitate stakeholder groups to consensus regarding new process designs.
Position responsibilities included:
 Collaborate with the Enterprise Risk Policy Governance team to troubleshoot and
research potential interface or data issues with the existing exception/exemption tracking
methodology; provide quarterly reports to the IT Risk Policy Manager; develop the
Exception/Exemption Procedure document.
 Utilize project management disciplines, including ensuring establishment of objectives
and detailed business requirements, definition of interim and end-state deliverables,
milestones, target dates, management of interdependencies, for a new tracking
methodology for annual evaluation of all published policies, processes, procedures, and
standard operating procedures; develop the Annual Review Procedure document.
 Assist the research of forms automation tools to add completion/submission efficiency to
current manual forms.
 Facilitate cross-functional meetings with process stakeholders to define requirements
and documentation associated with core business processes and workflows.
 Analyze existing process models to identify gaps and identify opportunities for potential
improvement and access them for technical and business suitability.
 Test and execute business processes to ensure correct results achieved.
 Audit, monitor, and produce metrics to ensure process effectiveness of technology risk
management documentation processes produce consistent value delivery across IT.
 Identify and provide recommendations on possible process, tool, and control
enhancements to increase quality and optimization of business services and resources
 Mentor, educate/train others on the use of process design techniques, methods, and
tools as well as on the use of and execution on business and systems processes and
tools
Logistics/Training Coordinator June 2013 – July 2014
Boehringer Ingelheim Danbury, CT
Successful execution, management, delivery, and implementation of field and new personnel
training requirements, Position responsibilities included:

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 Collaborate with Field Training Managers for all live Phase 2 classes for field personnel
and newly hire employees.
 Identify and resolve training gaps potential attendees, this included employees with
territory changes and/or product pickup.
 Collaborate with Department Director and Field Training Managers to settle situations
that arise with certain training logistics/travel.
 Conduct all post-training surveys, evaluations; this included assisting Field Training
Managers to wrap up and close classes and invoice payments.
 Manage certified field training classes for the Field Trainer. Manage logistics/movement
of all candidates and assessors for certified field training classes.
 Assist Field Training Manager with class commencement readiness including set-up of
training rooms.
 Assist with numerous support activities pertaining to general everyday responsibilities
and specific projects.
 Collaborate with Human Resources, Zone Coordinators, and IT team members to
resolve issues related to on-boarding within HR and other departments within BI.
Learning One Source/QRM Coordinator June 2012 – June 2013
Boehringer Ingelheim Danbury, CT
Quality Records Management
Boehringer-Ingelheim Pharmaceuticals
Perform inventory, storage, and maintenance of internal education records; Position
responsibilities include:
 Coordinate all education databases with curriculum vitals including; job descriptions and
on-going education plans for FDA regulatory requirements, and training records
 Assist the Training Specialist with internal education suggestions (IDEA for CON)
interface reports.
 Assist with standard operating procedures (SOPs) updates when required.
 Maintain training supplies inventory for monthly GMP and GLP Essentials training; plus
other training classes as required.
 Assist with other administrative duties as required; including running reports and
revitalizing forms.
Administrative Assistant/Receptionist January 2008 – December 2009
H.R. Harmer/Nutmeg Auctions/Escala Group Newtown, CT
Provide administrative and office support activities for multiple supervisors; Position
responsibilities included:
 Collaborate with various staff for operational support activities; identify
administrative/operational issues; serve as a liaison between units in the resolution of
day-to-day administrative/operational problems.
 Coordinate administrative support for various divisions such as answering telephones,
assisting visitors, and resolving a range of administrative problems and inquiries.
 Manage multiple line phone system, answered and resolved customer calls, auction
dates, and incoming bids.
 Schedule and coordinate meetings, interviews, appointments, events, and other similar
activities for the President, CEO, and other executives; this also included travel and
lodging arrangements for executive management and clients.
 Organize auctions and major events at corporate headquarters.
Administrative Assistant 1990 - 1994

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LORAD Medical Systems Danbury, CT
Perform a variety of office support activities; Position responsibilities included:
 Provide administrative support to the President and Vice President of LORAD, Vice-
President of Marketing and Sales, and Medical Sales Personnel.
 Liaise between Sales, Marketing, and Customer Service departments and the customer
to keep stakeholders apprised of new/updated products, SOPs, customer issues, and
any new preparation activities required for successful process/product deployments.
 Schedule and coordinating travel and lodging arrangements for 50 sales managers and
personnel located nationwide.
 Prepare RFQs for services and products.
 Schedule and coordinating conferences, seminars, and meetings for Sales and
Marketing.
 Assist in trade show set up; this included setting up travel and lodging arrangements,
shipping all trade show materials, equipment, and products to be demonstrated at the
show.
Education
Quinnipiac College – Marketing/Psychology
Additional Training/Certifications
 Internal company training to write OSHA compliant processes and procedures
 Internal company training to write OCC/FFIEC compliant procedures
Professional/Civic Affiliations
 Public Relations Liaison for the 2nd
Company CT Governor’s Horse Guard (a unit
within the National Guard of CT) – holding the position of company clerk and
assistant to the 1LT Adjutant -- 5 honorary medals received
 Member of the training cadre for new recruit classes – teaching the disciples of the
State of CT Military Department.
Software Skills
 Desktop Publishing/Word Processing – Microsoft Word, Excel, and Power Point,
Microsoft Office, Microsoft Outlook
Other Skills
Medical Terminology, Financial Terminology, Data Entry, Customized Databases,
Customer Service