Accomplished professional with excellent strengths as a project coordinator:
Customer focused, highly organized self-starter, and detail-oriented individual who works well in a team environment or independently.
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Project coordination resume 03 28 16 (3)
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Bonnie Cypher
Phone: (203)-885-5007 Email: bonniecypher23@gmail.com
Professional Profile
Accomplished professional with excellent strengths as a project coordinator:
Customer focused, highly organized self-starter, and detail-oriented individual who works
well in a team environment or independently.
Primary Skills
Ability to handle fluctuating workloads and changing priorities; excellent coordination and problem-solving skills;
Proficient project management and delegation skills.
Business Experience
IT Process Analyst/Technical Writer October 2014 – Present
Synchrony Financial Stamford, CT
Identify the current state of processes, elicit the useful/harmful attributes, document models of
the processes, and facilitate stakeholder groups to consensus regarding new process designs.
Position responsibilities included:
Collaborate with the Enterprise Risk Policy Governance team to troubleshoot and
research potential interface or data issues with the existing exception/exemption tracking
methodology; provide quarterly reports to the IT Risk Policy Manager; develop the
Exception/Exemption Procedure document.
Utilize project management disciplines, including ensuring establishment of objectives
and detailed business requirements, definition of interim and end-state deliverables,
milestones, target dates, management of interdependencies, for a new tracking
methodology for annual evaluation of all published policies, processes, procedures, and
standard operating procedures; develop the Annual Review Procedure document.
Assist the research of forms automation tools to add completion/submission efficiency to
current manual forms.
Facilitate cross-functional meetings with process stakeholders to define requirements
and documentation associated with core business processes and workflows.
Analyze existing process models to identify gaps and identify opportunities for potential
improvement and access them for technical and business suitability.
Test and execute business processes to ensure correct results achieved.
Audit, monitor, and produce metrics to ensure process effectiveness of technology risk
management documentation processes produce consistent value delivery across IT.
Identify and provide recommendations on possible process, tool, and control
enhancements to increase quality and optimization of business services and resources
Mentor, educate/train others on the use of process design techniques, methods, and
tools as well as on the use of and execution on business and systems processes and
tools
Logistics/Training Coordinator June 2013 – July 2014
Boehringer Ingelheim Danbury, CT
Successful execution, management, delivery, and implementation of field and new personnel
training requirements, Position responsibilities included:
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Collaborate with Field Training Managers for all live Phase 2 classes for field personnel
and newly hire employees.
Identify and resolve training gaps potential attendees, this included employees with
territory changes and/or product pickup.
Collaborate with Department Director and Field Training Managers to settle situations
that arise with certain training logistics/travel.
Conduct all post-training surveys, evaluations; this included assisting Field Training
Managers to wrap up and close classes and invoice payments.
Manage certified field training classes for the Field Trainer. Manage logistics/movement
of all candidates and assessors for certified field training classes.
Assist Field Training Manager with class commencement readiness including set-up of
training rooms.
Assist with numerous support activities pertaining to general everyday responsibilities
and specific projects.
Collaborate with Human Resources, Zone Coordinators, and IT team members to
resolve issues related to on-boarding within HR and other departments within BI.
Learning One Source/QRM Coordinator June 2012 – June 2013
Boehringer Ingelheim Danbury, CT
Quality Records Management
Boehringer-Ingelheim Pharmaceuticals
Perform inventory, storage, and maintenance of internal education records; Position
responsibilities include:
Coordinate all education databases with curriculum vitals including; job descriptions and
on-going education plans for FDA regulatory requirements, and training records
Assist the Training Specialist with internal education suggestions (IDEA for CON)
interface reports.
Assist with standard operating procedures (SOPs) updates when required.
Maintain training supplies inventory for monthly GMP and GLP Essentials training; plus
other training classes as required.
Assist with other administrative duties as required; including running reports and
revitalizing forms.
Administrative Assistant/Receptionist January 2008 – December 2009
H.R. Harmer/Nutmeg Auctions/Escala Group Newtown, CT
Provide administrative and office support activities for multiple supervisors; Position
responsibilities included:
Collaborate with various staff for operational support activities; identify
administrative/operational issues; serve as a liaison between units in the resolution of
day-to-day administrative/operational problems.
Coordinate administrative support for various divisions such as answering telephones,
assisting visitors, and resolving a range of administrative problems and inquiries.
Manage multiple line phone system, answered and resolved customer calls, auction
dates, and incoming bids.
Schedule and coordinate meetings, interviews, appointments, events, and other similar
activities for the President, CEO, and other executives; this also included travel and
lodging arrangements for executive management and clients.
Organize auctions and major events at corporate headquarters.
Administrative Assistant 1990 - 1994
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LORAD Medical Systems Danbury, CT
Perform a variety of office support activities; Position responsibilities included:
Provide administrative support to the President and Vice President of LORAD, Vice-
President of Marketing and Sales, and Medical Sales Personnel.
Liaise between Sales, Marketing, and Customer Service departments and the customer
to keep stakeholders apprised of new/updated products, SOPs, customer issues, and
any new preparation activities required for successful process/product deployments.
Schedule and coordinating travel and lodging arrangements for 50 sales managers and
personnel located nationwide.
Prepare RFQs for services and products.
Schedule and coordinating conferences, seminars, and meetings for Sales and
Marketing.
Assist in trade show set up; this included setting up travel and lodging arrangements,
shipping all trade show materials, equipment, and products to be demonstrated at the
show.
Education
Quinnipiac College – Marketing/Psychology
Additional Training/Certifications
Internal company training to write OSHA compliant processes and procedures
Internal company training to write OCC/FFIEC compliant procedures
Professional/Civic Affiliations
Public Relations Liaison for the 2nd
Company CT Governor’s Horse Guard (a unit
within the National Guard of CT) – holding the position of company clerk and
assistant to the 1LT Adjutant -- 5 honorary medals received
Member of the training cadre for new recruit classes – teaching the disciples of the
State of CT Military Department.
Software Skills
Desktop Publishing/Word Processing – Microsoft Word, Excel, and Power Point,
Microsoft Office, Microsoft Outlook
Other Skills
Medical Terminology, Financial Terminology, Data Entry, Customized Databases,
Customer Service