1. VIRTUAL TOURS LAN CHI TRAN

2. DESCRIPTION Provide a view tour of hotels (or any services) : people can see what the hotels look like, what is going on, how it is decorated, etc. Just download the apps on mobile phones, people can discover the services that they want to book.

3. THE IMPACT ON CUSTOMER SERVICE EXPECTATIONS OF THE CAPABILITIES PRESENTED Easy to use when they just have smart phones. People can figure out the services that they desire to book  they feel assured. Reduce complaints of the customers because they already know what the services look like. Speed Mobile and tablet support

6. Real video of food.

7. Travel agencies- Show clients the general view of museums.

8. HOW CAN A HOTEL USE THE CAPABILITIES TO CREATE DIGITAL DIFFERENTIATION Now, there are not many hotels which used this application. So be the first hotels using this apps is very good. People are excited. Always put more video, pictures. Always changes decoration, etc. Ensure that the apps is good i.e easy to follow, look around, etc.

9. IMPRESSION The tools used by Virtual tours are combined well: collecting image from satellite, google map, google place. Just click on the site of a hotel, people can see what their service looks like