1. CPS 1113 PHILOSOPHY & DEVELOPMENT
EDUCATION INDUSTRY IN MALAYSIA
THE IMPLICATION OF E-LEARNING IN
MALAYSIAN TERTIARY LEVEL
Group Members:
Izzat Haikal B. Mohamad Shah 4111027501
Nusaibah Bt. Wan Fatul 4111027531
Prepared for: Tuan Haji Baghawi Bin Sarbini

2. 1 INTRODUCTION
1.1 ABSTRACT
The issue of E-learning has been an area of discussion for a long period of time. Given that
Malaysia emphasizes quality education especially at higher level; there is a need to determine the
impact of e-learning in Malaysian tertiary level. This study, which is carried out in Bandar Baru
Bangi, Selangor, Malaysia, concentrate more on the impact of e-learning on tertiary level. The
study will be targeting students from various grades in tertiary level of higher learning in
Universiti Kebangsaan Malaysia. Data will be collected from the students using questionnaire
survey while an interview will be conducted to collect information from lecturers or IT
professionals. Information collected from the survey is analyzed and the result of the findings is
shown in later paragraphs.
1.2 BACKGROUND OF STUDY
Over the years the issue of accepting e-learning by students has been a major concern. Some of
the students may want to use e-learning to their advantage but they cannot due to lack of
technological facilities; these facilities may include having a personal computer, access to the
Internet, etc. According to Glenn (2005), these types of problems might arise due to the social
status of an individual resulting into a digital divide. Considering the gap between the populace
that have access to computer and those that don’t prompt questions to determine whether the use
of computer have any effect on the acceptance of e-learning technology.
The concept of e-learning has redefined education by forcing educational institutions such as
universities and colleges to change the way they carry out their normal classes. E-learning has
gone beyond time by providing opportunities for students to have access to learning materials
anytime from all parts of the world (Zhang, 2002). E-learning in general does not only comprise
of distance learning and web-based technology, but the organizations of knowledge and
exchange of different types of information. E-learning can be a combination of different types of

3. technologies and learning strategies from the variety of courses available online, DVD, CD-
ROMs and video conferencing (Zhang, 2002).
According to Zhang (2003), e-learning can be defined as a process whereby knowledge is passed
through electronic devices and the Internet. E-learning can be considered as an emerging process
that helps individuals to gain knowledge prepared by professionals and experts anytime. The
letter “e” in the word e-learning represents the term “electronic”. E-learning comprises all types
of activities that involve groups or individuals working offline or online through electronic
devices and computers (Som, 2006). Education via the Internet has provided opportunities to
students not only in tertiary level but also to adults that wish to join schools that have e-learning
capabilities (Mat, 2000).
The use of web-based learning to complement post-secondary classroom teaching has increased
over the years since the introduction of the Internet and personal computers (Kurbel, 2008).
Institutions of learning have taken on e-learning systems to help them deliver the content of their
courses (Mat, 2000). Many experiments have been conducted regarding faculty adaptation of e-
learning technologies in classrooms. Only a few were able to identify the extent to which college
students accept e-learning tools; that prompts an interest of research in this area. Quite a number
of experiments carried out have failed to consider computer access as a main factor regarding
computer technology acceptance (Khalid et al., 2006).
The main objective of this paper is to investigate the importance of e-learning in Malaysian
tertiary level; to measure how the students perceive the concept of e-learning in Malaysian
tertiary level; to find out the challenges universities are likely to come across when they adopt e-
learning methods and to identify the contributions of technology in achieving a quality
education.
The study gives educators and instructors a clear understanding of whether supplying the
students technological facilities will help the students engage more towards e-learning. The
concept of e-learning is not new in Malaysia and there is an increase in the number of
universities that are adapting the concept of e-learning. This gives room to explore more on the

4. concept of e-learning in Malaysia. The government of Malaysia has a continuous interest in
developing the societies by providing different types of learning concepts that will provide
quality education to the people. E-learning should not be left out because it is the means of
education that delivers anywhere anytime.
2. LITERATURE REVIEW

5. 3. DATA COLLECTION
3.1 RESEARCH METHODOLOGY
This study uses two methods of collecting information. The two methods comprise questionnaire
survey and interview. The research will be covering Universiti Kebangsaan Malaysia (UKM),
Bandar Baru Bangi. The questionnaire targets mostly students at all levels of higher learning,
namely, diploma, degree and postgraduate level of study. Questionnaires were distributed to the
students and IT professionals were interviewed.
3.2 RESEARCH RESULTS
A total number of 50 questionnaires were distributed among the all levels of higher learning. 50
questionnaires were collected successfully. Analysis was based on the 50 useful questionnaires.
The demography of the respondents comprises of gender, level of education, age and
respondents status of education.
The Respondents Gender
Table 1 Frequency table for Respondents Gender
Frequency Percent (%)
Valid Male 20 40
Female 30 60
Total 50 100
As shown in Table 1, there are 50 respondents in total. Out of the 50 respondents, 20 of them are
males making 40% of the total population. On the other hand, there are 30 females that
responded to the questionnaire making 60% of the total population.
The Status of Education

6. Table 2 Frequency table for Respondents Status of Education
Frequency Percent (%)
Valid Full Time 40 80
Part Time 10 20
Total 50 100
Table 2 shows the status of education of the students. The status of education is divided into two
namely; full time and part time. From the table we can see that 40 students enrolled full time in
their respective levels of education making about 80% of the population. Only 10 students
enrolled part time, making a total of 20% of the students.
The Respondents Age
Table 3 Frequency table for Respondents Age
Frequency Percent (%)
Valid Below 21 30 60
21-25 10 20
26-30 10 20
Total 50 100
Table 3 shows the frequency of age among the students. It can be seen that 30 students are below
the age of 21 making 60% of the population. Another equally divided percentage of 20% belongs
to the range of 21-25 and the age of 26-3.
The Respondents Level of Education
Table 4 Frequency table for Respondents Level of Education

7. Frequency Percent (%)
Valid Diploma 20 40
Bachelors Degree 15 30
Masters Degree 15 30
Total 50 100
There are four levels of education as stated in this section namely; Diploma, Bachelors Degree,
Masters Degree and Others. As shown in Table 1, 20 students enrolled in Diploma studies out of
the population of 50, making 40% of the total population. 15 students enrolled in Degree
programs, making 30% of the total number of students. Lastly, 15 students enrolled in Masters
level of education, 30h% of the total populace.
The Findings
The mean frequency of group data starting from strongly disagree “1”, disagree “2”, neutral “3”,
agree “4” and strongly agree “5”.
Students have strong opinion that the Internet has made it easy for them to have access to reading
materials anytime anywhere. The respondents also use online mediums like emails, chat rooms
and online forums to share knowledge among their colleagues and classmates. From the response
of the students it can be seen that e-learning mediums make learning sessions interactive.
Majority of the respondents agree that e-learning should be fully accepted as a learning process
in Malaysian tertiary level.
Learning will be far easier if universities and institutions of higher learning adopt e-learning.
Majority of the students accepts e-learning as their way of life. The students also believe e-
learning has made studies less stressful for the students. Similarly the response of the students
indicates that e-learning enhance their learning skills. The students also make efficient use of the
e-learning systems their institutions have provided.

8. The students feel comfortable while learning with a fast Internet connection. Availability of
Internet on and off campus also plays an important role in delivering quality. E-learning will be
enhanced by using advanced technology. Similarly the students feel confident using advanced
technology to pursue learning. Access to learning materials will also be quick and efficient using
advance technology like fast Internet connection high speed computers.
From the response gathered from the interview conducted, the researcher was able to get hold of
some problems the higher learning in UKM are likely to face while adopting e-learning. One of
the challenges acknowledged by all the interviewees is lack of good infrastructure to implement
e-learning. The infrastructure comprises of the technology, good Internet connection and even
the settings of learning environment. Another challenge pointed out by some of the interviewees
is the changing culture of teaching. Some of the instructors or lecturers find it very hard to adapt
to the changes e-learning is bringing to learning. People find it very hard to change from the
orthodox method of teaching. Lack of knowledge of the students and the instructors on how to
use e-learning mediums is another issue that was brought up by some of the interviewees. Lastly,
huge network traffic can be another problem as pointed out by one of the
3.3 RESEARCH DISCUSSION
This research shows the impact of e-learning implemented in tertiary level located in Bandar
Baru Bangi, Selangor. The study will benefit students, lecturers and even the management of
universities of higher learning at UKM. The study has covered areas that determine the impact of
e-learning on tertiary level, learners’ attitude towards learning, challenges institutions of learning
are likely to face and the contribution brought by technology.
The Internet has been proven to be the backbone on any modern technology (Taylor, 2000). With
the Internet almost everything is possible today. The students can benefit a lot from the provision
of Internet both on campus and even off campus. Students having accesses to Internet connection
around them anytime and anywhere find learning easier for them. It was seen from the study that
Internet plays an important role in learning from the statement “I believe the Internet has made it
easy to have access to learning materials anytime anywhere”. Any universities or institutions

9. should not only provide Internet on campus but should provide fast and efficient Internet
connection for the purpose of learning.
A good healthy communication among the students is of great importance in delivering quality
education. Some of the students feel timid in a normal traditional classroom; they feel shy and
lack confidence in asking questions but with the help of e-learning mediums, those types of
students would not be left behind. The students can use online forums provided by their
institutions to address issues regarding their education. From the study it can be seen that the
students strongly believe that a healthy communication among their colleagues is going to help
them in acquiring knowledge. Lecturers have to play an important role in ensuring the students
have a healthy communication. This can be achieved by encouraging the students to use online
forums provided by the schools to discuss issues related to the course they are taking. The
lecturers can also create chat rooms for their students and also be part of it on timely basis to
help them communicate and ask questions related to the course they are taking. That will give
opportunity to students that are too timid to ask questions and clear issues they are having
regarding their studies.
UKM should make sure they provide the right technology for their students in order to equip
them with the right technology to acquire knowledge. That can be accomplished by equipping
the laboratories with the right technology like high speed computers, good software, and fast
Internet connection. This will help the students acquire the right knowledge. From the study it
can be seen that the use of advance technology makes e-learning materials more accessible. The
students will also feel more confident using the right technology to acquire knowledge. This is
supported by the statement, “I feel confident my university is using the right technology to
process learning capabilities.”
Universities and institutions of learning should be able provide the necessary infrastructures
needed before implementing e-learning in their respective institutions. Changing people from the
traditional method of teaching is going to take a long period of time. It is a gradual process
where the people are given the chance to adapt to the e-learning method of teaching. A constant
awareness scheme should be developed to keep people up to date on the values of e-learning.

10. The implementation of e-learning can only be achieved with good information and
communication technology and skilled labor. The instructors should be knowledgeable about e-
learning because they will be the ones using the mediums to convey knowledge. This will require
constant training. A fast and reliable Internet connection and powerful servers should be
provided to avoid network traffic.
3.3 RESEARCH SUGGESTION
Institutions and lecturers in UKM should try their possible best to see they bring out the right
attitude from the students using e-learning. Bringing out the right attitude from the students will
help tremendously in making the adaptation of e-learning successful. Students will feel confident
using e-learning as their way of lifestyle. The lecturers should advise students to use the learning
platforms provided efficiently and that will enhance learning capabilities of the students. The
lecturers should encourage students to frequently use e-learning mediums like online forums,
chat rooms etc; the lectures should also be part of those learning mediums in other to support the
students.
3.4 RESEARCH CONCLUSION
In this paper, we have seen the impact e-learning has brought to tertiary level of student, the
attitude of the students towards e-learning, some problems institutions of higher learning can
face while adopting e-learning and, lastly, the contribution modern technology has brought in
achieving quality education in UKM. Nonetheless, the concept of e-learning should be a
collective effort of both the students, lecturers, school managements and the government at large.
The students should try to commit themselves to using the e-learning platforms provided by their
universities and institutions. Lecturers should serve as instructors guiding the students whenever
there is a need and the school managements, on the other hand, should try and equip the students
and lecturers with the right technology.

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