1. Goals and Outcomes The Stroke Association’s Life After Stroke Services

7. Linking Goals and Outcomes Unmet needs Getting to know service user. Finding out what is important to them Impact Reporting Matching ‘outcomes’ to ‘impact’ so that they can be reported on CRM & to Commissioners Outcome

8. What we’re going to be talking about: 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies

9. 1: Needs Assessment 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies

11. 1: Needs Assessment

12. 2: Goals 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies

19. What sort of goals might Service Users have? Here Here And Here 2: Goals

20. 3: Action 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies

22. 4: Outcomes 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies

23. Where do outcomes come from? Action Output Input Outcome 4: Outcomes

27. 5: Impact 2: Goals 3: Action 4: Outcomes 5: Impact Reporting 1: Needs Assessment 6: Case Studies

30. Considerable overlap Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client

31. Outcome: Giving up smoking 5: Impact Reporting Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client

32. Outcome: Getting driving license 5: Impact Reporting Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client

33. Outcome: Improved Confidence & Communication 5: Impact Reporting Choice and control Personal dignity Freedom from Discrimination Economic well being Making a positive contribution Health And well being Quality of life Client

35. Putting it all together Impact Outcome Action Goal Poor communication abilities Unmet Need

36. 1: Unmet need

37. 2,3,4: Goals, Actions and Outcomes

38. 5: Impact Reporting

39. 5: Impact Reporting

40. Whats going on at the moment? CRM Module/ Intermediate fix Coordinator Training Updated Commissioner Report

41. Practice

43. From a clients perspective Improved Health and Well being I have undertaken the smoking cessation course and now do not smoke I have reduced my salt intake I have been provided with help to make changes I want to make i.e. smoking cessation, dietary advice, healthy cooking lessons I have accepted the risks but do not want to make the changes yet I have been provided with information to make lifestyle choices – around smoking, losing weight, taking exercise Assessing and discussing risks Agreeing individual goals- I want to give up smoking/lose weight/start to take exercise

45. Example of an identified goal Economic well being Benefits secured, LAS grant awarded client feeling happier about financial circumstances Resulting in requiring an appeal. Coordinator, assisting/signposting LAS grants , other grants applied for Source form filling assistance/ completed sent off Coordinator to refer to /or provide information regarding benefit entitlement Assessment and goals relating to economic pressures

48. Thank-you and Safe Journey home