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9/11/2013 Footer 1
NOT ALL PARTICIPANTS ARE
CREATED EQUAL!
Presented by Andy Welkley
Product Marketing Manager – Peer to Peer
AKA: Cap’t Andy
9/11/2013 Footer 2
• Recognize the differences
between participants
• Understand the fundraising
capability of these groups
• Learn strategies to segment
communications to these groups
• Maximize the performance and
retention of participants
TODAY’S OBJECTIVES
9/11/2013 Footer 3
OVERALL: EVENT PARTICIPANTS ARE INCREASING
2010 – 2011 Median Change
9/11/2013 Footer 4
OVERALL: ONLINE REVENUE IS INCREASING
2010 – 2011 Median Change
9/11/2013 Footer 5
9/11/2013 Footer 6
WHO ARE THE MAJOR GROUPS?
• Returning
Participants
• Top Fundraisers
• Team Captains
• First Timers
5K today!
9/11/2013 Footer 7
KEY FINDING: RETURNING VS. NEW PARTICIPANTS
9/11/2013 Footer 8
PROBLEM: RETAINED PARTICIPANTS ARE
ENDANGERED SPECIES!
9/11/2013 Footer 9
HOW DO WE BRING THEM BACK?
9/11/2013 Footer 10
MAKE IT MEMORABLE!
MAKE IT ALIGN WITH YOUR MISSION…
9/11/2013 Footer 11
BEGIN WITH THE END IN MIND
9/11/2013 Footer 12
SURVEY SAYS!
9/11/2013 Footer 13
STAY IN TOUCH!
Thank you notes
Stories of how donations
helped your organization
Reminders of the upcoming
event date & registration
9/11/2013 Footer 14
TOP FUNDRAISERS!!!
9/11/2013 Footer 15
• Passionate about your cause!
• Productive Network
• Active communicators /
influencers – email, social media
WHAT MAKES THEM SPECIAL?
9/11/2013 Footer 16
YOUR HELP MAKES A DIFFERENCE!
9/11/2013 Footer 17
TELL STORIES FOR DEEPER IMPACT
YOUR STORY
THEIR STORIES
9/11/2013 Footer 18
9/11/2013 Footer 19
9/11/2013 Footer 20
9/11/2013 Footer 21
IDEAS TO RECOGNIZE THEM
9/11/2013 Footer 22
9/11/2013 Footer 23
ONLINE: CULTIVATION & MILESTONES
9/11/2013 Footer 24
DAY OF THE EVENT
9/11/2013 Footer 25
TEAM CAPTAINS – KEY TO RAISING MORE $$
9/11/2013 Footer 26
KEY FINDING: TEAM CAPTAINS OUTPERFORM IN
EVERY CATEGORY
9/11/2013 Footer 27
TEAM CAPTAIN FOCUSED STRATEGIES
9/11/2013 Footer 28
These social fundraisers
have been known to
increase fundraising
results by 40%!
9/11/2013 Footer 29
•Stories
•Statistics
•Support
GIVE THEM THE 3 S’S
9/11/2013 Footer 30
9/11/2013 Footer 31
Make it easy…
Give them a platform…
Thank them!
9/11/2013 Footer 32
9/11/2013 Footer 33
FIRST TIME PARTICIPANTS
9/11/2013 Footer 34
Communicate, Coach
and Motivate
• „Personal Trainer‟ coaching emails,
tips and instructions
• Automatically send emails based on activities
• News feeds for event updates
• Prompt participants with action items in HQ
• “Badging” – Reinforce successes and milestones
COMMUNICATION TO THE NEWBIE
9/11/2013 Footer 35
9/11/2013 Footer 36
9/11/2013 Footer 37
QUESTIONS

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Not all Participants are Created Equal!

Hinweis der Redaktion

  1. It is no surprise returning participants will raise more than new participants. Let’s strategize on how we can increase our retention efforts to ensure more of our participants are coming back.
  2. As a result of sending more emails and using the online tools, returning participants significantly out-perform participants who are new to the online fundraising tools.
  3. DEREKAs with donor cultivation, an important part of participant cultivation is recognitionAs Chris raises money towards his goal: his thermometer on his personal page is dynamically adjusted (explain about TR thermometers) “milestone” badges are dynamically added to his page recognizing his progress (fundraising level, self-donor, etc.) as he reaches a milestone badge, he automatically receives a personalized email recognizing his progress Chris takes his position at the top of list of top fundraisers, giving other participants a competitive push
  4. DEREKAs with donor cultivation, an important part of participant cultivation is recognitionAs Chris raises money towards his goal: his thermometer on his personal page is dynamically adjusted (explain about TR thermometers) “milestone” badges are dynamically added to his page recognizing his progress (fundraising level, self-donor, etc.) as he reaches a milestone badge, he automatically receives a personalized email recognizing his progress Chris takes his position at the top of list of top fundraisers, giving other participants a competitive push
  5. Team captains outperform in every category – what are you doing to cultivate them differently?
  6. Team Captains are your event’s super heroes. How are you recruiting, cultivating, rewarding and communicating with them different than the rest of your participants. What tools do they need to be successful?Highlight the importance of teaching your Team Captains to delegate and recruit co-captains so they don’t burn out.