1. The Problem of Representativity
Challenges of User Centred Work in FLOSS Projects
A FOSDEM 2015 talk by Björn Balazs
user-prompt.com

2. Create great products
(UCD)
Artefacts

3. User Relationship Management
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Seduce users to participate

8. User Relationship Management
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Seduce users to participate
●
Offer adequate options for participation

9. User Relationship Management
●
Seduce users to participate
●
Offer adequate options for participation
●
Engage users for further community work

13. User Relationship Management
●
Seduce users to participate
●
Offer adequate options for participation
●
Engage users for further community work
●
Manage and constantly improve artefacts

15. Thank you!
Sign user-rights.org and
help this to become real!