IN THIS SUMMARY
In today’s business world, organizations are constantly challenged to “do more with less.” Companies must determine how to translate employee motivation into better performance at the individual, team, and organization-wide levels. Research conducted seven years ago by Mark Royal and Tom Agnew at Hay Group revealed that workplace barriers are a major but often overlooked threat to employee engagement. The resulting frustration decreases employee engagement. The authors wrote The Enemy of Engagement to help managers address this problem. To illustrate their concepts, they employ the fictional Bernette Financial case study as a foundation to defining workplace frustration and its negative effects on organizations, as well as to describe how to identify its root causes, and discuss how to promote higher levels of employee enablement and improve company performance.