Learn How NASCO Lowered Costs and Shortened the Development Cycle To Realize Significant ROI

1. Actuate & BIRT Customer Days
How NASCO Lowered Costs and
Shortened the Development Cycle
To Realize Significant ROI
Jennifer Holland
Business Systems Manager
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Actuate Corporation © 2007
Actuate Corporation © 2009

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About NASCO
NASCO provides information technology solutions designed
to ensure that Plan members' insurance claims are paid
accurately and efficiently.
• Formed over 20 years ago through partnership among several
Blue Cross® and Blue Shield® plans
• Processed over 1 billion claims
• Unsurpassed in market for reliability, scalability and
operational performance
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Actuate Corporation © 2009

3. NASCO Faces Productivity and Cost
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Challenges Prior to Actuate
Limited flexibility to meet customer needs with MembersEdge
(HP benefits administration software)
• Delivered limited, text-based reports
• Need timely and cost-effective way to get reports (18 months
from HP)
• Plans have no ability to customize reports without impacting
users of base reports
• Plans can not tailor reports for specific groups or departments
High costs and lost revenue
• Paid HP significant amount to develop reports
• Changing reports costly and involves long release cycle
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Platform Selection Criteria
Reporting requirements include
• Offer web-oriented solution
• Integrate into existing MembersEdge solution
• Deliver user-friendly, visual reports
• Provide single source of truth
Why Actuate?
• More cost-effective than Cognos
• Able to start small and grow functionality
• Proven scalability
• Offer flexible, fast report development
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Actuate Corporation © 2009

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Actuate at NASCO
Applications Performance Management
DB2 Data Warehouse w/ Billing and Membership Data
Data Source
# Reports 4 reports with 40 in development
100 users, growing to 450
Users Call center managers, billing managers and financial
analysts
BIRT 2.2.2
Version # iServer and iPortal v9
Info Object Designer v9
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Actuate: PDF Reports
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Actuate: Graphical title style
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Actuate Corporation © 2009

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Actuate: Ad-Hoc Reports
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Actuate: iPortal Screenshot
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11. NASCO Results: Reduce Costs and
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Enhance Product Offering
Reduce Costs
• Lower development costs by approximately half
• Reduce IT costs by consolidating solution on single server
Enhance Product Offering and Revenue Opportunity
• Expand premium billing business with large customer
• Grow business by offering scalable solution
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Actuate Corporation © 2009

12. NASCO Results: Reduce Costs and
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Enhance Product Offering
Improve Customer Satisfaction
• Reduce time to deliver new report from 18 months to less than
6 months (with Actuate)
• Deliver interactive reports that empower BCBS users with
more information on demand
• Enhance NASCO’s ability to deliver timely enhancement
requests
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Actuate Corporation © 2009

13. Actuate & BIRT Customer Days
Thank You
Jennifer Holland
Business Systems Manager
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Actuate Corporation © 2007
Actuate Corporation © 2009