Presentation on Jio

1. Flow of Presentation
Introduction about the Jio
Research Methodology
Findings
Recommendations
Conclusion

2. Introduction about the Jio
RJIL is setting up a pan India telecom network to provide to the highly
underserviced India market, reliable (4th generation) high speed
internet connectivity, rich communication services and various digital
services on pan India basis in key domains such as education,
healthcare, security, financial services, government citizen interfaces
and entertainment

3. Research Methodology
Title of the Research
“A consumer preference towards Jio in Kadi town”.
Research Objectives
Objectives for Customers
 Preference toward jio in kadi
 Satisfaction level towards jio

4. Research Design
 Descriptive Research Design
Sources of Data
Primary Data
 Questionnaire
Secondary Data
 Website
 Journals
 Articles
 Magazines

5. Data Collection Method
Questionnaire
Sampling Method
Convenience Sampling Method
Sampling Frame
Ahmedabad City
Sample Size
100 Customers

6. Data Collection Instrument
Questionnaire
Analysis Tools
SPSS Software
Limitations of Study
This study is only applicable to Kadi town.
This study is done on the data provided by the respondents.

7. Data Analysis and Interpretation
Data Interpretation and Analysis for Customers
• What is your current JIO-PACKAGE?

8. 2. How long you have been using jio?

9. • 3. Which Services of jio do you use the most?

10. 4. JIO has replaced the most existing service provider in India.

11. 5. Do you think, jio is a new trend of 4G internet in India?

12. 6. Do you think, jio provides the best internet service?

13. 7. . How satisfied you are with the internet facility of jio?

14. 8. Rank the services of Jio in terms of it quality
particular Mean Rank
rank-calling 1.75 1
rank-sms 2.82 3
rank-internet 1.77 2
rank-customer care service 3.67 4
Valid N (list wise)

15. • 9. Do you feel Jio faces any competition?

16. • 10. If yes, which services provider is the toughest competitor?

17. Findings
• While conducting the survey, I found out that 85% respondents are
satisfied with Reliance JIO services and 15% of respondents are not
satisfied. The reason being they are still facing problems of call drops
and low network, some of them did say that after April 1st they might
consider using it.
• Reliance JIO has successfully captured its market in Kadi areas well.
• Most of the users are using dual sim phones and hence they are using
it as a secondary service as they do not want to change their old
numbers
• The competition among other mobiles Samsung, Redmi, Apple are
high. LYF handsets are used as a secondary phone by some users.

18. Conclusion
• Reliance JIO has become a very successful brand in India & providing
customer satisfaction is one of their primary motives. It provides unlimited
free calling and data services & SMS on the move as people are more
dependent on it in their daily lives like wide network coverage and good 4G
services. Because 3G services was unable to meet out customer needs and
wants. That’s why 4G has been evolved for Indian customers.
• Reliance JIO possesses congestion free & wide network coverage, attractive
4G schemes & customer services as well as lifetime roaming free services.
• Providing customer satisfaction is the most crucial step of the company as
they are to be satisfied and provides Internet access on the move such as
Wide network coverage and good 4G services as they are important and
technology advanced stuff required by almost everybody in today’s
environment,