1. Appreciative Inquiry: A Positive Revolution in Change Presented by Betsy Mullen Source & Resource: Appreciative Inquiry Handbook; The First in a Series of AI Workbooks for Leaders of Change

4. Appreciative Inquiry is a Shift “ No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.” “ There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.” - Albert Einstein

5. An Open Moment We Are “In It” Now. “ We are at the very point in time when a 400-year old age is dying and another is struggling to be born, a shifting of culture, science, society, and institutions enormously greater than the world has ever experienced. Ahead, the possibility of the regeneration of relationships, liberty, community, and ethics such as the world has never known, and a harmony with nature, with one another, and with the divine intelligence such as the world has never dreamed.” --Dee Hock, Founder & CEO--Visa

13. ? Where Do Positive Images and Stories Come From?

14. #1 Moments of Magnified Meaning Making Peak experience or a high point in your life.

16. Your Vision of a Better World Business as an agent of world benefit? How is it organized? What are its practices? How to bring out the best in human beings?

22. “ YES” MEN MISSED COMMITMENTS BURNOUT Critical Thinking Gap Analysis TURF BATTLES New Circuit Failure Rate REORGANIZATION Repeat Reports Spell Check BLOCKED CALLS UNFAVORABLE TROUBLE REPORT CUSTOMER COMPLAINTS RISK PERFORMANCE REVIEW DEBUG Red Tape WARNING SILOS Down Time Deficit Language at GTE

23. S Organizations Grow In The Direction Of What They Study R E G I O N ' 9 5 Y T D ' 9 5 Y E 6 / 9 6 ' 9 6 Y T D ' 9 6 O B J F A V / U N F ) ' 9 5 Y T D ' 9 5 Y E 6 / 9 6 ' 9 6 Y T D ' 9 6 O B J F A V / ( U N F ) C a l i f o r n i a 9 6 . 3 9 6 . 5 9 5 . 7 9 6 . 6 9 6 . 5 0 . 1 9 6 . 9 9 7 . 6 9 7 . 8 9 8 . 1 9 6 . 1 2 . 0 F l o r i d a 9 3 . 4 9 4 . 6 9 6 . 5 9 6 . 0 9 6 . 5 ( 0 . 5 ) 9 6 . 2 9 6 . 7 9 6 . 3 9 7 . 2 9 6 . 1 1 . 1 H a w a i i 8 9 . 9 9 0 . 7 9 4 . 2 9 4 . 4 9 6 . 5 ( 2 . 1 ) 9 5 . 9 9 5 . 5 9 7 . 7 9 7 . 1 9 6 . 1 1 . 0 M i d w e s t 9 0 . 9 9 2 . 2 8 9 . 8 9 2 . 4 9 6 . 5 ( 4 . 1 ) 9 5 . 0 9 5 . 8 9 5 . 1 9 6 . 0 9 6 . 1 ( 0 . 1 ) N o r t h 9 0 . 8 9 1 . 0 9 1 . 9 9 2 . 1 9 6 . 5 ( 4 . 4 ) 9 6 . 3 9 6 . 5 9 4 . 0 9 5 . 2 9 6 . 1 ( 0 . 9 ) N o r t h e a s t 9 1 . 7 9 3 . 0 9 4 . 4 9 5 . 2 9 6 . 5 ( 1 . 3 ) 9 4 . 9 9 6 . 1 9 5 . 7 9 6 . 8 9 6 . 1 0 . 7 N o r t h w e s t 9 4 . 9 9 4 . 4 9 4 . 2 9 3 . 4 9 6 . 5 ( 3 . 1 ) 9 6 . 1 9 5 . 4 9 5 . 4 9 5 . 1 9 6 . 1 ( 1 . 0 ) South 8 7 . 1 8 9 . 2 8 7 . 6 9 1 . 8 9 6 . 5 ( 4 . 7 ) 9 3 . 6 9 4 . 5 9 0 . 3 9 4 . 5 9 6 . 1 ( 1 . 6 ) T X / N M 9 4 . 2 9 3 . 7 9 5 . 6 9 5 . 5 9 6 . 5 ( 1 . 0 ) 9 4 . 6 9 4 . 7 9 6 . 7 9 7 . 2 9 6 . 1 1 . 1 V i r g i n i a 9 2 . 9 9 3 . 5 9 2 . 2 9 4 . 4 9 6 . 5 ( 2 . 1 ) 9 6 . 6 9 7 . 1 9 4 . 6 9 6 . 5 9 6 . 1 0 . 4 T o t a l T e l o p s 9 2 . 7 9 3 . 3 9 3 . 6 9 4 . 5 9 6 . 5 ( 2 . 0 ) 9 5 . 7 9 6 . 2 9 5 . 3 9 6 . 5 9 6 . 1 0 . 4 O b j e c t i v e N o t M e t JUNE RESULTS Business Commitments Met Residence

27. What is Appreciative Inquiry? It is the discovery for the best in people, their organizations, and the relevant world around them. It is an art and practice of asking the unconditional positive questions that strengthen a system’s capacity to apprehend, anticipate and heighten positive potential. Instead of negation, criticism and spiraling diagnosis, there is discovery, dream, design and destiny. It works from accounts of the “positive change core”. AI links the energy of the positive core directly to any change agenda and changes never thought possible are suddenly and democratically mobilized.

29. The Positive Core

32. Appreciative Inquiry: The “4-D” Cycle Discovery “ What gives life?” (The best of what is) Appreciating Dream “ What might be?” (What is the world calling for) Envisioning Results Design “ What should be--the ideal?” Co-constructing Destiny “ How to empower, learn, and adjust/improvise?” Sustaining Affirmative Topic Choice

34. Topic Choice A Fateful Act: Organizations Move in the Direction of What We Most Frequently and Systematically Ask Questions About! ?

35. Deficit Problems & Affirmative Topics Deficit Issues Sexual Harassment Mid-mgmt. Turnover Fear of Job Loss Low Morale Turfism/Silos Delayed Orders Customer Complaints Lack of Training Missed Commitments Affirmative Topics Positive Cross-Gender Working Relationships

38. Websites for other AI slides and for sharing AI Tools http://appreciativeinquiry.cwru.edu This is the Appreciative Inquiry Commons at the Weatherhead School of Management, Case Western Reserve University. Please submit/share your new tools, stories and studies.

46. Creating the New Question From a study of customer dissatisfaction and complaints to …

49. Example #1 From an analysis of Grievance Reduction to …

51. Example #2 From Analysis of Baggage Delays to …

57. Management of NOVELTY Management of TRANSITION Managing Change: 3 Essentials of Leadership Management of CONTINUITY

60. The AI Organization Summit Method Increasing positive capacity through large group methods

63. AI “4-D” Cycle: Typical Summit Discovery Opportunity Context Positive Core Dream Purpose Vision Design Constitutional Principles Relationship & Organization Destiny People/Members Structures Practices Summit Topic Choice

79. Destiny – What Will Be? Allow yourself to dream and you will discover that destiny is yours to design. - Dr. J. Stavros