2. Don’t Take People for Granted
Nobody likes to be taken advantage of
Especially customers
Customer experience is what sets competitors apart, in such
a competitive market
3. Effective Employees
Auto repair shop owners should focus on hiring effective
employees that are great at nurturing good relationships with
customers
Important, always remember that the auto repair shop
business is a relationship building business
Superior employees have the abilities to understand and
really value customers
4. The Right Employee
Contributes to the growth of your auto repair shop
View employees as more than simply a business cost
Gerry Frank and Keith McCrone, co-owners of Automotive
Profit Pro note
“The selection of the right employee cannot be overestimated –
the right service advisor can dramatically increase business
revenues.”
5. Hiring Process
Follow a hiring process to ensure you hire the right person
Design a job ad that both details what you are seeking and
that stands out from competing ads
Use telephone or an email chat to pre-qualify candidates and
save time by focusing on stronger candidates
Select candidates that are the strongest and make in-person
meetings.
6. Interviews
To better your results make a list of questions you intend to
ask your candidate
Ask open-ended questions and listen carefully
You will quickly determine the right person for your shop
Interviews are two-way streets
You need to “sell” your business in a way that makes them want
to join your team
7. Telephone Calls
Every telephone call to your shop is critical to your business
You need your best team members engaging customers to
understand their needs and sell your services persuasively
Deploying a clear hiring strategy is the best method to getting
the team that helps your auto repair shop succeed
8. How to maximize Auto Repair
profits
Learn the Secrets to Maximize profit for your auto repair shop
Industry veterans with practical knowledge
Automotive Profit Pro
Visit: http://www.automotiveprofitpro.com
