Best Practices, LLC was founded in 1992 by a group of service professionals with roots at the Harvard Business School. Our founder and CEO, Christopher Bogan, is the author of the influential book Benchmarking for Best Practices: Winning through Innovative Adaptation, published by McGraw-Hill. We offer extensive project experience in the application of continuous-improvement and best-practice benchmarking strategies. Best Practices' expertise in the Best Practices Benchmarking® field is enhanced by our own ongoing research, by our best practice database and by our active work and affiliations with subject-area experts in industry and academia.

1. Company Overview
Best Practices, LLC
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2. Best Practices, LLC: What We Do
At BPLLC, our strong, specialized industry background combines with broad operational area experience
to provide clients the ideal problem-solving perspective
Medical Device Pharmaceutical Biotech
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3. Best Practices, LLC: Whom We Serve
Our clients consist of up-and-coming biotechs in addition to all of the top 50
pharma companies, including:
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4. Best Practices, LLC: What We Offer
Our diversity of offerings allows business leaders to select precisely the tools needed
to succeed
Research and
Consulting
Benchmark
Channels
Reports
Pharmaceutical, Best Practice
Biotech, and Database
Medical Device
Expertise Best Practices
Excellence
Services
Research and
Advisory
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5. Our People: Leadership
At BPLLC, our experienced, recognized leaders lay the foundation for the team of
industry experts who ensure both your and our success.
Christopher Bogan, President and CEO
•Recognized expert and thought leader in the application of best practices for performance improvement
•Major publications include Benchmarking for Best Practices: Winning Through Innovative Adaptation and “The
Baldrige: What It Is, How it's Won, How To Use It to Improve Quality in Your Company
•Board member of several corporations and guest lecturer at Northwestern University's Kellogg School of
Management.
Bob Bullock, VP, Sales, Business Development, and RAS
•More than two decades of experience in the pharmaceutical industry, including leadership at Novartis and
Merck
•Leads commercial functions
•Served as adjunct clinical instructor at Xavier School of Pharmacy
Cameron Tew, Executive Director of Research, Publishing, Marking and Advisory Services
•14 years of experience in research, analysis, field interviews and management/project leadership in the media
industry.
•Extensive pharmaceutical product knowledge
•Responsible for developing and maintaining advisory services new business
•Published and quoted in various industry and technology publications including Med Ad News, Pharma Focus,
Product Management Today, Pharmaceutical Technology and Innovations in Pharma Technology.
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6. Our People: India Office
In addition to our base office in Chapel Hill, NC, the Mumbai operating company
provides another point of contact in Asia.
Mansi Kamdar, General Manager, BPLLC India
• Launched and now spearheads India-based emerging market operations in
Mumbai
• Experience in all aspects of our research and consulting operations in the US
• Involved in conducting quantitative and qualitative research studies on sales
force issues, marketing and commercial operations, finance, manufacturing and
quality issues, and more
Mihir Shah, Associate General Manager, BPLLC India
• Leads business development operations from Mumbai, India.
• Extensive experience within pharmaceutical industry and with clients spanning
3 continents and over 10 countries
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7. Our Values and Mission
People, Service, Learning, Profit: how we approach our work and relationships with
each other.
People Our company's labors are focused on Service
helping organizations achieve world-
class status in what they do.
We work with a wide variety of
clients: large and small, private and
public, for-profit and not-for-profit.
The work is engaging and rewarding,
because it leverages the resources of
those that are "the best" in a given
area and our abilities and ingenuity,
to bring about change and
improvement.
Profit Learning
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8. About Us: Best Practices, LLC
We are a research and consulting firm that conducts work based on the
simple yet profound principle that organizations can chart a course to
superior economic performance by studying the best business practices,
operating tactics and winning strategies of world-class companies.
Best Practices, LLC
6350 Quadrangle Drive, Suite 200, Chapel Hill, NC 27517
919-403-0251
best@best-in-class.com
www.best-in-class.com