How to put social into process
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The presentation I gave at the Enterprise 2.0 Summit 2012.
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How to put social into process
- 1. How to put the social into the process ? February 8th, 2012
- 2. Hi ! Bertrand Duperrin Enterprise 2.0 Consultant at Nextmodernity Blog :http://www.duperrin.com/engli sh Twitter : @bduperrin Companyhttp://www.nextmode rnity.com
- 3. What does « social » or « 2.0 » mean ? ï€Â« Making the most of oneâs or a companyâs connections, knowledge, social and informational capital to get things done »
- 4. What are « things » in a world where anything that could be automated has been automated? ï€Solve problems ï€Handle exceptions ï€Learn ï€Coordinate ï€Innovate, conceive, design, be creative
- 5. Most initiatives have been about learning
- 7. But whatâs about day to day work ?
- 8. ROI & Tangible results ï€Impact on operations ï€Cycles ï€Decision, coordination ï€What can be measured in terms of outcomes : more and/or faster ï€What boosts the flow of work
- 9. Adoption concerns ? ï€ Social is for those who get it ï€ For those who understand the value of doing a little bit more on top of their job ï€ Itâs not what people are measured on, rewarded for ï€ Whatâs the lowest common denominator in the workplace ? Tasks, processes, workflows ï€ Hard to make poeple discover social environments in this context !
- 10. Itâs not only about « maybe one day⊠» anymore
- 12. And a critical mass
- 13. To deliver tangible value
- 14. Anything that aims at developping intangibles is worthless until processes relies on it
- 16. ï€Social is only for believers ï€Social can boost structured activities ï€Is social only for long term ï€Social is additional work ï€Social can impact current business indicators
- 17. Burst the bubble to unleash the social potential Potential /systematic Learning /doing Support / embedding Voluntary /« the way we do things »
- 18. By bringing social capital into the flow of work you can get a supercharged execution engine
- 19. Communties, social networks Social project Social BPM management Adaptive case Management management 2.0
- 20. 4 challenges !
- 21. Make social a soutine and bridge the gap Share Debrief Search Task 1 Task 2 Task 3 Task x ReïŹne/ Ask Discuss Connect
- 22. Bring social into the management DNA ï€ Autonony ï€ Flexibility ï€ Right to be creative ï€ Decision making (P2P and decentralized) ï€ Leadership ï€ Trust
- 23. Identify and fix processes that need to be socialized ï€ What processes often fail because of lack of flexibility, because too many exceptions need creativity and problem solving ? ï€ How to involve the right people, find the right knowledge at the right moment without too much additional efforts ? ï€ How to involve people in continuous process improvement ?
- 24. Bring tools together ! ï€Bring business events and alerts in the social stream ï€Bring social capabilities into business applications ï€Bring the solution one click away from the problemâŠeven on the same screen ï€Make it possible to perform business actions in the social contextâŠor social actions in the business context
- 25. « A sitting intellectual will never go further than a walking wally » Michel Audiard â French dialog writer SoâŠkeep on making people more knowledgeable, but help them use their knowledge to walk better and faster