CSL Graduate Trainee Program 2014

Unleash Your Leadership Potential!
• About CSL & Telstra
• Our Vision & Values
• Framework of Graduate Trainee
• Program 2014
• MT / SMT / TT
• Sharing from Top Management
• Sharing from Graduate Trainees
• Application & Selection Process
• Q&A
Agenda
Imagination Takes You Everywhere!

• Established in 1983, CSL is
Hong Kong’s first mobile
network operator
• Leading roaming operator in
Hong Kong
• A subsidiary of Telstra
Corporation Limited
About CSL

• Australia’s leading
telecommunications and information
services company
• 6th largest listed company (ASX; TLS)
in Australia
• 12th largest listed international Telco
• A Fortune 500 company
• Networked services and solutions
connect 200 of the world’s top 500
companies
• 2013 Total income increased by 1.9
per cent to AUD$26 billion
• 1.3 million new domestic retail mobile
customers added during 2013.
About Telstra

• Retail
– Around 40 retail shops under three different
brands: 1O1O, one2free & New World
Mobility
• Corporate
– Provide total mobile solutions to corporate
customers and industries
• Wholesales & International Services
– Prepaid cards & third-party operators, IDD
– No. 1 roaming coverage in Hong Kong with
most overseas’ partners
• Technology
• Customer Relationship Management
Our Business

Our Firsts and Awards
2013 1O1O and one2free set to deploy LTE Advanced at
300 Mbps in Hong Kong
2012 CSL achieved customer relationship excellence
under the category of Contact Centre of the Year
(Telecommunications - Under 300 Seats) awarded
by the Asia Pacific Customer Service Consortium
2011 CSL has been awarded the “Best Mobile Carrier” at
the 14th
Telecom Asia Awards
CSL won “Asia’s Best Brand” at CMO Asia Awards
2010 Winner of Global Telecoms Business Innovation
Awards 2010
Launched World’s first 4G LTE/DC-HSPA+ Network
2009 Launched Next G World’s fastest All-IP commercial
HSPA+ network
2003 Launched Asia's first commercial EDGE network
2000 Launched World's first HSCSD 43.2 kbps service
1994 First to cover all 38 MTR stations and in all 8 Hong
Kong motor tunnels
1993 1O1O - GSM digital mobile network, World's first
underground railway coverage in MTR
1983 Hong Kong’s first mobile system – GC2000

 Mobile Link Service - Partner with the
Senior Citizen Home Safety Association to
provide free technological support
 “Caring Company” for more than 10 years +
by the Hong Kong Council of Social Service
 Organize and participate in various charity
activities:
 ORBIS Walk for Sight & Moonwalkers
 'Give a Day. Get a Disney Day' Program
 Visit to the elderly home & outing with
under-privileged children
 Donation to charities
Corporate Social Responsibility

Corporate Social Responsibility
• Enjoy Hiking!
• For the trail walker, the main theme is to report hiker location such that in
case of missing, police /fire department could confine the searching
location.
• The project is launched jointly from CAHK, CITIC and all the HK operators.

Our Vision

Our Values

Key Business Partners

• Framework of Graduate
Trainee Program 2014
• MT / SMT / TT
• Q&A
Agenda

CSL Graduate Trainee Program Overview
 18-month program across
the Sales Division
 To rotate in several Sales
teams (e.g. Corporate
Market & Mass Market,
etc.)
 To strengthen the sales
management expertise
and business knowledge
 Trained to become a
professional Sales
Management Leader
 24-month program
 To rotate in different
Business Units (e.g.
Marketing, Finance &
Mass Market, etc.)
 To participate in strategic
corporate projects
professional Business
Leader
 24-month program across
the Technology Division
 To rotate in diverse
functions within
Technology Department
(e.g. Radio Network, Core
& Value Added Services,
etc.) as well as other
Business Units
 To participate in
Technology projects
professional Technology
Management Leader
Graduate Trainee Program
Sales Management Trainee Management Trainee Technology Trainee

Program 2014
• MT / SMT / TT
• Q&A
Agenda

Orientation(2weeks)TraineesassignedanLTmentor&
buddy
Frontline attachments (20 weeks)
• Customer Relationship Mgt (4 weeks)
• Mass Market (8 weeks, includes in store
training, retail operations training etc.)
• Corporate Market (8 weeks)
Attachments to other Depts.
(46 weeks)
• IT (4 weeks)
• Customer Experience Mgt (8 weeks)
• HR (4 weeks)
• Finance, Strategy & Admin. (8 weeks)
• Marketing (10 weeks)
• Wholesale & Int’l Services (4 weeks)
• Technology (8 weeks)
Attachment
within
department
(28 weeks)
MT completes
projects & job
shadowing with
ELT
DevelopmentPlan&TalentAssessment
Month 0 12 24
Graduateintofirstfulltimerole
24-month Management Trainee Program Framework (MT)
TIG
Rotation
(8 weeks)
Classroom Training & Self-learning Modules

Performance Review & Assessment (after every 3 months)
Group Base /
On-Job Training
CSL Service Culture
Evolution of
Telecommunicati
ons
Business Ethics
Basic Product
Knowledge
Front End System
Basic Selling &
Customer Service
Skills
Field
Projects
Rotation across
1010 / O2F Shops
&
Corporate Team
18-month Sales Management Trainee Program Framework (SMT)
Experience Sharing
by Sales Mgr.
CRM & Shop Attachment
&
Competitors’ Benchmarking
On-the-Job Training
Presentation Skills On-the-Job Training
-Complaint Handling
(Advance Level)
-Account
Development and
Planning
-Interview Skill &
Professional image
People Development
Training
-Time Management
-Negotiation Skill
-Communication Skill
Experience Sharing
by Senior Mgt Team
On-Job Training
-Complaint Handling
(General Level)
-Operation Training
-Data Solution
Training
-Selling cycle/
concept training
Field Projects
(Sit-in Mentor’s
Client Visits)
On-Job Training
-Back End System
-Policy & Procedure
-Complaint
Handling
(General Level)
-Consultative
Selling
Supervisory Training
-Time Management
-Problem Solving &
Decision Making
-Leading by Example
-Influencing Skill
-Coaching Skill
On-Job Training
-Complaint / Difficult
Case Handling Skills
(Advance Level)
-Advanced Data
Product Training
Field Projects
(Industrial MSP)
Experience Sharing
by Senior Mgt Team
Retail Operation
Attachment
CAS & Operation
Attachment
Corporate SalesCorporate Sales
Retail SalesRetail Sales
Month 0 6 18

Orientation(2weeks)
TraineesassignedanLTmentor&buddy
Classroom Training & Self-learning Modules
Attachment within Department
(78 weeks)
TT completes projects &
Job shadowing with ELT
DevelopmentPlan&TalentAssessment
Graduateintofirstfulltimerole
Month 0 12 24
24-month Technology Trainee Program Framework (TT)
Frontline attachments
(20 weeks)
• Customer Relationship Mgt
(4 weeks)
• Mass Market (8 weeks, includes
in store training, retail operations
training etc.)
• Corporate Market (8 weeks)
Attachment to any one
of the Depts. (4 weeks)
• Customer Experience Mgt; or
• Finance, Strategy & Admin.; or
• Marketing

• Business Acumen
• Leadership
• Problem Solving
• Products & Services
• Technical / Functional
Know-how
• Project Management
• Communications
• Decision-making &
Planning
Competencies Development

• Job-shadowing with
senior leaders
• Action-learning projects
• Job rotations
• Coaching, mentoring and
sharing
• Work assignments
• Networking events
Learning Approach

 Demonstrate CSL Values
 Strong desire to excel
 Committed to learning
 “Can-do” attitude
 Take initiative and ownership
 Love challenges and changes
 Creative and critical / analytical mindset
 Flexible, understanding and professional
 Love to work in a team
 Passionate about the telecommunications
industry
What Are We Looking For?

Why Join CSL?
• We ARE NOT a…
Telecommunications company
selling devices & plans to
people.
• We ARE a…
People Company selling
telecommunications devices &
plans
• Highly transparent organization
backed by innovation &
teamwork
• Strong Brand Name with
Telstra Corporation

• Graduate into first full time role
• Continue to grow as future leaders under various
corporate programs:
– Career development plan
– Talent Assessment
– CSL Talent Pool

Program 2014
• MT / SMT / TT
• Sharing from Top
Management
• Q&A
Agenda

Stories from our Top Management
CEO – Phil Mottram
CFO – Andrew Schultz
CTO – Christian Daigneault
CIO – Elie Hadaya
CMO – Danny Mok
EVP – Mass Market – Bill Xiang
EVP – CSO – Leonie Valentine
Legal – Alison Ko
HR – Mabel Wong

Program 2014
• MT / SMT / TT
• Sharing from Graduate
Trainees
• Q&A
Agenda

Stories from our Graduate Trainees
Derek Lau
CUHK
BBA in
Management of
International
Business & Finance
Tammy Lau
CUHK
BBA in Human
Resources
Management

We Work Smart & Play Hard

Program 2014
• MT / SMT / TT
• Application & Selection
Process
• Q&A
Agenda

Application & Selection Process

• Application will start until 31 January, 2014
• Visit our website for more details
www.hkcsl.com
• For enquiry: hr@hkcsl.com / 2888 5989
Application & Selection Process

Q & A

CSL Graduate Trainee Program 2014

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