1. # 51 Harnworth Dr
Toronto On M2H 3C3
Phone 647-278-4852
btorrescan@yahoo.com leadership680@gmail.com
BEN TORRES: BA.PMP.LLM.
Practice Manager
Profile
I am an accomplished Practice Manager and certified project manager PMP with
over 18 years of local and international level Practice Management, Consulting,
Project Management and Delivery Lead experience.
Cloud Based Software, SaaS, Change Management, Business Intelligence, Data
warehousing, ETL, Structured Methodology and project governance knowledge
and experience. Agile, (Scrum) Prince 2, RUP, PMI/PMP Methodology, Six
Sigma, and best practices including CMM and CMMI. Extensive budget, change
and contract management experience in addition to IT risk assessment, strategy and
transformation. Project tool experience including Ms Project, Clarity, Planview and
Ms Project Server.
Extensive Government and Public Sector experience at the municipal and
Provincial Levels. I also possess technology-company and Big 4 consulting
experience and I have managed project engagements throughout the SDLC. I also
possess IT, compliance, business risk, best practice and software development
experience. Tremendous success implemented projects and programs including
packaged 3rd
party and proprietary software implementation initiatives.
Adept at managing project scope as well as organizational change. Successfully
managed Business Strategy, Infrastructure, and Management and Financial
Reporting projects
Excellent oral, written, communication & negotiation skills which transcend all
levels of the organization. I have worked as a Senior Project, Program Manager,
Practice Group Manager, PMO Director and Managing/Principal Consultant. I am
a self starter with extensive retail wealth management, investment banking, vendor
management and brokerage experience.
.
Professional Experience
NetSuite
July 2015-Present
Practice/Engagement Manager/Delivery Lead
Leveraged my extensive project and program management skills and experience to
manage local and international teams of IT and business professionals within a practice
on numerous client facing engagements. These engagements involved SaaS, ‘cloud
based’ ERP Omnichannel, ecommerce (B 2 B and B 2 C), CRM and other business
applications. Managed and grew this international team in a competitive market
environment with quarter over quarter increases in utilization of over 25% in a
12month period. Consistently met revenue targets as well. These engagements were
national and international in scope. Guided the organisations strategic direction and
focus in terms of governance, best practices, and resource utilization, allocation and
optimization.
Technical Summary:
Cloud Based Software, SaaS, ITIL, ERP, Omnichannel, Ecommerce, PMLC, Confluence, JIRA, Program Management Best
Practices, Release Management.
Areas of Knowledge
Industries
Cloud Based Software, SaaS,
Information Technology, Financial
Services, Insurance, Wealth
Management, Capital Markets,
Mutual Fund, Banking,
Government, Insurance,
International Banking
Methodologies
Agile, Scrum, SDLC, PMLC, BCP
CMM and CMMi, PMI/PMPBest
Practices, ITIL, COBIT and RUP,
Summit D (Now IBM Rational
SUMMIT Ascendant), PMI,
Method 1 Standard Waterfall
Applications
Eagle Pace, SimCorp Dimension,
Calypso, SunGuard, Charles
River, FMC Net 1 and FMC Net 2,
MPower, FMC products such as,
Pacer, Sylvan, Genvest, Microsoft
Great Plains,
SasS Software, Business
Intelligence, Data Warehousing,
ETL & OLAP tools:
IBM-Cognos, Business Objects,
NCR Teradata, Brio, SQR
MicroStrategy, Informatica, Smart
Stream, Hyperion Essbase, ETL
tools e.g. Transformation Server
(Data Mirror), Oracle Warehouse
Builder, Genio (Hummingbird) and
ETI Extract (ETI).
Key Technologies
SaaS, Java, JSP, EJB, ASP, XML,
HTML, UML, SGML, RMI, IIOP,
JMS and Visual Basic
Project Management Tools
MS Project, Clarity, Ms Project
Server, Daptiv. Ms SharePoint.

2. 2
Strategic Success Inc. (Contract)
The Centre of Excellence in Financial Services Education Sept13 –July 2015
Senior Program Manager (Provincial Ministry of Finance)
http://www.tfsa.ca/centre-of-excellence
Principal Consultant/Engagement Manager (Contract)
Managed initiative which provided a strategic road map and follow up tactical plan for tracking human capital development
and workforce trends in the multi-million dollar technology and financial services sectors at a provincial (state) and national
level.
Technical Summary: PMLC, CRM, BI/DW Salesforce, Process Improvement, MS SharePoint, OCM. Agile, ITIL
Program Manager/PMO Director (Deloitte Consulting)
At Alberta Investment Management Corporation (AIMCO) (Contract) Dec 11-AUG 2013
Involved in the successful management, planning, governance and implementation of a diverse set of projects and resources
under one program on this high profile initiative. The scope of this program was unique to Canada. Used Agile in addition to
other methodologies on this program of change. This initiative had visibility up to the provincial government level and was
successfully implemented.
Program budget was in excess of 65M CAD, with over 70 local and international program resources and 17 Workstreams.
Managed the Program Management Office (PMO) and created and maintained the Program Management Plan while
managing the interaction between multiple high level program business and government stakeholders. Created and
maintained best practices and standards while utilizing the weekly program dashboard reporting structure (which I created)
used for executive and steering committee meetings (which I hosted). Also involved with the reporting team which produced
client facing reports
Technical Summary: Change Management, Release Management, PMLC, CRM, BI/DW Salesforce, Process
Improvement, MS SharePoint, OCM. Agile, ITIL, Operational Readiness.
Citigroup Canada/L&TInfoTech Nov 10-Dec11
Senior Project Manager/ Principal Consultant Contract)
Involved in the successful detailed hands-on delivery and deployment of software related solutions for these international
financial services and technology companies. Successfully managed the challenges related to the introduction of enhanced or
customized project scope under tight timelines. This engagement involved the direct and timely completion of deliverables
as well as a client facing (engagement management) component.
Technical Summary: Change Management, Release Management, ITIL, PMLC, Process Improvement, MS Sharepoint,
Agile.
City of Toronto .................May 09 – Oct 10
Strategic Consultant: (Contract)
Change Management IT Transformation & Implementation Initiative.
Produced strategic and tactical project plans and related artifacts as part of the implementation of an enterprise-wide
change management program of initiatives. Used ITIL Methodology, as part of the deployment and worked with the
CIO, Senior Management Team (Steering Committee) and other senior stakeholders within the IT and other Clusters
and Divisions at the City of Toronto. Initiative impacted over 800 employees. Budget over 5M CAD. Achieved initial
25 % improvement in service desk efficiency as a result of IT Transformation Initiative.
Technical Summary: SaaS, Change Management, Release Management, Operational Readiness, ITIL, PMLC,
Process Improvement, MS SharePoint, Agile.
Bank of Nova Scotia –Scotiabank (Canada) May 08 –Mar 09
Program /Engagement Manager (Contract)
International Wealth Management
Managed the hands-on delivery of a multi-million dollar international strategic program (over 4 million USD) which
was part of a post integration initiative for the International Wealth division of Scotiabank. Used Agile (Scrum) and
other methodologies while working directly with senior executives up to the senior VP level and country heads in
different geographic regions as well as other stakeholders in managing the legal, technology, and compliance risk
related to this initiative. Worked directly to resolve issues related to Mutual Fund creation, registration in addition to

3. 3
the creation of an Investment Bank. Also worked on Merchant Banking, Retail Banking and Wealth Management
challenges of entities acquired in an emerging market environment. Resolved issues related to Financial Reporting.
Technical Summary: Change Management, Release Management, Operational Readiness, ITIL, Improvement, MS
SharePoint, Agile, IT Infrastructure, Anti Money Laundering, Corporate and IT Governance and best practices within a
program involving over twelve streams of work.
Dynamic Mutual Funds/Dundee Wealth Management May 07 – May 08
Senior Project Manager (Contract)
Successfully managed the delivery of multiple SaaS project initiatives, used Agile and other methodologies, including
retail wealth management initiatives with collective budgets over 5 million USD). These projects included
management of 3rd
party packed software implementations, through the project life cycle (for example) Charles River,
MicrosoftShare point, as well as other risk related and software development implementation and upgrade initiatives.
Managed Infrastructure, FX, Networking, AML, Tax and Regulatory Initiatives. Used Agile methodologies extensively
and successfully managed project scope changes and other customer facing challenges throughout the project life
cycle. Managed fixed income, trade settlement and entitlement initiatives including NI24101 Information Security,
Document Management, eCommerce and eBusiness projects. Managed Project Portfolio Management, Fund
Accounting, Financial Regulatory and Capital Markets Initiatives as well. These initiatives had an enterprise wide
focus and impact.
Technical Summary: SaaS, Change Management, Release Management, Operational Readiness, ITIL,
Improvement, MS SharePoint, Agile, IT Infrastructure, Anti Money Laundering, Corporate and IT Governance and best
practices within a program involving over twelve streams of work.
PRIOR WORK HISTORY
IBM Global Services, Ministry of Govt. Services, RBC-Royal Bank, BroadVision, Questra Corporation, CIBC Wood Gundy,
MorningStar, Emerging Markets
EDUCATION AND QUALIFICATIONS
 PMP (Project Management) Designation
 Board Member-PMI Southern Ontario Chapter
 Certified in ITIL Ver3 Foundations
 Certified in Project Scheduling and Cost Control Techniques
 Certified in Business Intelligence and Data Warehousing Software
 Certified in Mastering VB 6.0 Development, Microsoft Dynamics Cs+ as well.
 Bachelor of Arts Degree (Major Economics, Minor Business)
 Post-graduate School of Law student representative University of Glasgow Scotland 2005-2006
 Member of the Project Management Institute PMI
 PMI Mentor
 Masters in International Law
 Scottish Networks International
University of Glasgow Scotland
Post-Graduate Student in International Law Sept 05 – Oct 06
LLM, Masters in International Law.