1.
The challenges of delivery
And how to solve them

2.
Customer Satisfaction
Collecting feedback
Providing updated information
Managing expectations
Operations Insights
Access to data real time
Transparency into delivery
processes for other
departments
Driver Performance
Understanding driver efficiency
Providing route guides and
support real time
Collecting quality of delivery
information
Process Optimization
Improve PoD management
Improve invoicing processes
Vehicle Tracking
Know where vehicles are
Know when delivery takes
place
Deal with route changes
Issue management
Track issues remotely
Support issue resolution
Understand delivery service
limitations / improvements
Challenges reported in:

3.
“The information
about the package is
as important as the
package itself.”
Fred Smith, FedEx founder

4.
Maintain customers informed on
delivery status
Challenges
• Reduce uncertainty
• Create a positive client
experience from purchase to
final delivery.
• communicate real-time status of
delivery and offer transparency
into the process.
Solutions
• Automatically send and SMS
or email when there is a
status change.
• Offer customers an online,
real-time alternative for self
management.

5.
Challenges
• Collect and manage proof of
deliveries in real-time.
• Easily connect proof of
delivery, signature and
shipment status.
• Capture customer data in the
field and eliminate backend
paper-based processes.
Solutions
• Use mobile forms to capture
ePoD.
• Capture signatures and
delivery photos on mobile
devices, as part of the ePoD
process.
Proof of delivery management

6.
Challenge
Understand and predict delivery
times and internal resource
planning of deliveries.
Solutions
• Implement automatic time
tracking and monitoring per
delivery.
• Implement KPIs and service
level goals for delivery
schedules.
Track on-road performance of drivers
and vehicles

7.
Challenges
• Implement flexibility within the
delivery management process.
• Respond and adjust schedules
as unplanned issues arise.
Solution
Implement a delivery
management platform which
allows all internal stakeholders
(driver, manager, customer
support, sales) to adjust routes
and priorities.
Schedule and manage deliveries in
real-time

8.
Learn what other
challenges are
shaping the delivery
industry and how
you can overcome
them.
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Mexico: +52 55 8421 2800
Chile: +56 2 2405 4015
Mexico: +52 55 8421 2800
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