Presentation by Wim Putzeys on Case Management on June 4, 2013

1. CASE MANAGEMENT
June 4, 2013

2. AGENDA
• Introduction to case management (Sparc)
• Activiti BPM(Alfresco)
• Smart Process Applications (Open Text)
• Documentum xCP(EMC2)

3. FOLLOW US
• LinkedIn : Commagroup
• Web : Commagroup.be

4. INTRODUCTION TO CASE
MANAGEMENT

6. How Is CM Different?
Case opened Case closed

7. How Is CM Different?
1. Documents
2. Case properties
3. Tasks

8. How Is CM Different?
Formal process Informal process
System control
Human control
Detailed model
High-level model*
*CMMA 1.0 beta (omg.org)
Audit by process history
Audit by content history
Case management

9. CM Components
CapturePaper documents
Fax, e-mail
Phone conversation,
IM conversation
EMC2 Captiva
Kofax
Recomatics
Readsoft
Ephesoft

10. CM Components
Document
Management
EMC2 Documentum
IBM Filenet
Oracle UCM
Open Text DM
Alfresco
Capture
Records Management
Archive
Classification
Search
Security
Audit log

11. CM Components
Document
Management
EMC2 Documentum
IBM Filenet
AgilePoint
Open Text BPM
Activiti
Records
Management
Archive
Capture Business
Process
Management
Business Activity
Monitoring
Tasks
Task lists
Routing
Audit trail
BlackPearl

12. CM Components
Document
Management
Yammer
Sharepoint
Jive
Lync
Records
Management
Archive
Capture BPM
BAM
Collaboration
and
Communication
BlueKiwi
Liferay
BaseCamp

13. CM Solutions
Document
Management
µOpen Text Global360 Case
Management
IBM Case Management
HP Autonomy WorkSite
EMC2 Documentum xCP
Records
Management
Archive
Capture BPM
BAM
Collaboration
and
Communication
Alfresco WorkDesk
Dashboards

14. Transactional Content Management
25/10/2011 Slide 14

15. Transactional Content Management
25/10/2011 Slide 15

16. ACTIVITI BPM (ALFRESCO)

17. SMART PROCESS APPLICATIONS
(OPEN TEXT)

18. DOCUMENTUM XCP (ECM2)