40. Grab the Idea
Assess the Market
Define the Concept
Develop the Service
Develop the Marketing Plan
Test the Service
Launch Service and
Marketing Plan
Manage the Lifecycle
Divest or re-invent
•Define target, needs & size
•Identify competitive offerings
•Build prototype
•Position service within market
•Establish name and packaging
•Establish price, sales and distribution
•Set market test objectives, sites,
timeframe, training, documentation
• Client usage
• Quality control
• Training
• Management, decisions
•Define the service and its components
•Identify inputs needed
•Confirm content and source
•Innovate, brainstorm, create
Service
Development
Process
•Formal roll-out
42. Our service strategy:
1. Aligns offerings with
organizational
strategy
2. Balances high-
risk/high-growth
services with
conservative
“keep us going”
offerings
3. Determines which
services may not
be on track and
need help or need
to be pulled
43. Strengths Weaknesses
How does your practice ensure offerings aligned with
your strategy, balanced, & keeps an eye on life cycle?
45. Portfolio
management
Must Knows:
Where the organization is
headed
Those community or
academic or client
segments most critical in
the future
The depth and breadth
of each offering
46. Boston Group’s matrix analysis
Problem children Stars
Dogs Cash cows
Market Share
MarketGrowth
HI
HI
HI
47. Client Interest
&
Strategic Fit
Organizational
capability
•Underpins or advances strategy
Strategic Alignment
•Offers customers/users unique benefits
•Meets customer needs better
Competitive Advantage
•Market size & growth potential
•Competitive positioning in market
Market Attractiveness
• Marketing synergies
• Technological synergies
• Operations or process synergies
Synergies
•Technical gap
•Technical complexity or uncertainty (or both
Technical Feasibility
•Expected profitability
• Payback period
• Low cost & fast to do
Risk vs. Return
Portfolio Management for New Products
By: Dr. Robert G. Cooper
http://www.prod-dev.com/downloads/working_papers/wp_11.pdf
49. Review strategic
goals
Study target
groups
Inventory offerings
Identify client interest &
strategic fit of each
offering
Assess organizational
capabilities for each
Map offerings
Discuss, Debate,
Decide
Portfolio
Management
Must Do’s: