After analyzing data from level one and two evaluations that students submitting in regards to online classes taken during a pilot program, I put together this presentation to share with the project managers and shareholders.

1. Leadership Management Pilot Online Course Feedback Rebekah Beckett September 21, 2010 WW Sales Education intern

2. Level 2 Questions September 21, 2010

3. This course will make me a better manager True or False Question 27/35 replied TRUE Tied True and False responses Understanding Technical Professionals The Principles of Financial Management Problem Framing Coaching Teams and Personalities Simulation The Fundamentals of Exceptional Customer Service False responses Leading Teams: Managing Virtual Teams The Role of Critical Thinking in Organizations Coaching with Confidence Simulation Confidential

4. Should this course be included in the Leadership Management Training Program? Leading Teams: Fostering Effective Communication and Collaboration Becoming a Manager: Responsibilities and Fears Leading Teams: Dealing with Conflict Leading Teams: Launching a Successful Team Becoming a Manager: Leading and Communicating Emotions, Mindsets, and Coaching Transitioning from Technical Professional to Management Delegating Effectively Simulation Confidential Multiple Choice Question Feedback given as “Mandatory for Everyone” Those in Teal that are italicized had mixed feedback in addition to the mandatory for everyone

5. Should this course be included in the Leadership Management Training Program? Coaching Teams and Personalities Simulation The Role of Critical Thinking in Organizations Managing a Customer-focused Department Simulation The Principles of Financial Management Confidential Multiple Choice Question Feedback given as “I did not like this course and it should not be part of the program” Those in Teal that are italicized had mixed feedback in addition to the mandatory for everyone

6. Courses to Keep or Remove Based on Feedback September 21, 2010

7. Courses with ¾ Positive Feedback Items Leading Teams: Fostering Effective Communication and Collaboration Leading Teams: Launching a Successful Team Leading Teams: Dealing with Conflict Leading A Customer-Focused Team Becoming a Manager: Leading and Communicating Confidential Keepers

8. Courses with Mixed Feedback Items The Fundamentals of Exceptional Customer Service Mentoring as a Manager Becoming a Manager: Responsibilities and Fears Confidential Questionable

9. Courses with At Least 2 Negative Feedback Items Leading Teams: Managing Virtual Teams The Role of Critical Thinking in Organizations The Principles of Financial Management Problem Framing Managing a Customer-focused Department Simulation Coaching Teams and Personalities Simulation Confidential Removals

10. Courses based on Competency September 21, 2010

11. Building Effective Teams Green Classes (liked) Leading Teams: Fostering Effective Communication and Collaboration Leading Teams: Launching a Successful Team Leading Teams: Dealing with Conflict Average Classes Leading Teams: Building Trust and Commitment Leading Teams: Developing the Team and its Culture Leading Teams: Motivating and Optimizing Performance Leading Teams: Establishing Goals, Roles, and Guidelines Red Class (disliked) Leading Teams: Managing Virtual Teams Confidential

12. Business Acumen No Scores for Analysis Financial Statements The Basics of Budgeting Red Class (disliked) The Principles of Financial Management Confidential

13. Coaching Orange Classes (mixed reviews) Mentoring as a Manager Average Classes Performance Reviews The Coaching Skillset Emotions, Mindsets and Coaching Coaching with Confidence Simulation Mentoring Effectively Red Class (disliked) Coaching Teams and Personalities Simulation Confidential

14. Customer Focus Green Classes (liked) Leading A Customer-Focused Team Orange Classes (mixed reviews) The Fundamentals of Exceptional Customer Service Red Class (disliked) Managing a Customer-focused Department Simulation Confidential

15. Decision Making Average Classes The Fundamentals of Effective Thinking Group Problem Solving and Decision Making Making Decisions Dynamically Problem Solving: Generating Alternatives Decision Making: Implementation and Evaluation Red Class (disliked) Problem Framing Confidential

16. Delegation Average Classes Managing Delegation A Primer for Ensuring Accountability Delegation: the Personal Approach The Basics of Delegation Delegating Effectively Simulation Confidential

17. Functional/Technical Green Classes (liked) Becoming a Manager: Leading and Communicating Orange Classes (mixed reviews) Becoming a Manager: Responsibilities and Fears Average Classes Strategies for Transitioning into Management Transitioning From Technical Professional to Management Understanding Technical Professionals Confidential

18. Problem Solving Average Classes Organizational Scope of Critical Thinking Critical Thinking Skills for Managing Developing Fundamental Critical Thinking Skills Strategies for Facilitating Critical Thinking Critical Thinking Strategies Simulation Red Class (disliked) The Role of Critical Thinking in Organizations Confidential