Bobby Dean Phillips has over 40 years of experience in estate and household management, including positions as an estate manager, butler, gentleman's gentleman, and house manager. He has strong computer, organizational, and problem-solving skills. Phillips most recently worked for Continental Airlines for 9 years in various customer service roles.

1. Bobby Dean Phillips
310 W 49th
Street, New York City C 832 428 2853 H 713 868 2039
www.bdphillips.info email: bdphillipshouston@msn.com
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Skills Overview:
Detail oriented with a strong emphasis on quality service.
Excellent computer skills and ability to create needed Estate Documents.
Project management expertise for Ground up Construction and remodeling.
Hands on employee committed to Service excellence and team building.
Proactive thinker with an emphasis on problem resolution.
Corporate Service: 9 years of Service
Continental Airlines 09/99-08/08
Houston
Flight Attendant, Reservationist, Customer Care Manager, Lead, Trainer, Labor
Relations, Relief Manager (Company Offered Leave of Absence)
Hidden Lake Townhouse Home Owners Association 05/00-08/08
Houston
Manager Maintenance and Staff (Completed Maintenance Projects)
Elizabeth Swift Catering 12/02-09/08
Houston
Maitre d’Hotel, Waiter, Bartender (Event Staff)
Family Service History: 26 years combined service
Rozin: Businessman and Philanthropist 03/89-09/99
Manhattan, Eastchester, Miami, Paris, Nice, Haifa, Hertziliah Pituach Estate
Manager, Butler, Gentlemen’s Gentleman (Dissolution of Estate)
Perelman/Cohen: Businessman/TV Personality 11/88-03/89
Manhattan, East Hampton, Palm Beach
Butler, Houseman, Valet (Fill in Position due to Illness of Full time employee)
Kramer/Allen: Businessman/Movie/Broadway Production 05/88-10/88
Manhattan, Southampton, Lyford Cay
Summer Butler (Fulfilled Contract)
Redstone: Businessman/Philanthropist and Collector 08/87-04/88
Martha’s Vineyard, Chestnut Hill, Concord
House Manager, Butler, Chauffeur (Madam passed left position)

2. MacKenzie: Businessman 05/85-06/87
Watergate Towers, Falls Church, Naples
Butler, Chauffeur (Dissolution of Estate)
Frost: Businessman/Philanthropist 12/85-02/86
Houston
House Manager, Butler, Cook (Fulfilled Contract)
Kossak: Inventor/Businesswoman 01/83-05/85
Westport
Butler, Cook, Chauffeur, PA (Needs changed and left position)
Schwarz: Businessman 02/80-01/83
West Norwalk, Ft. Lauderdale
Butler, Cook, Houseman, Manny (Dissolution of Marriage)
Pierce: Businessman 10/78-01/80
Sterling, KS
Event Butler (Left College)
Sterling College 08/78-02/80
Sterling, KS
Lab Tech, Dishwasher, Braiser, Snack Bar Manager (Moved to North East)
Burns: Businesswoman 07/73-08/78
Moore, TX
Stableboy, Footman, Houseman, Butler (Left for College)
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Key Skills Assessment:
Professional: Ability to work and speak intelligently with Attorneys, Architects,
Consultants, Government Officials, and vendors.
Organizational: Ability to critically plan, evaluate need, execute and evaluate quality of
work provided.
Technical: Computer software knowledge of Microsoft Word, Publisher, Power Point,
Office, Excel, Outlook, Explorer, SAP, CYA, QuickBooks.
Problem Solving: Ability to think horizontally and vertically to solve both the known,
anticipated and unknown situations and create critical strategies to solve.
Presentation and Communication: Throughout my career effective internal and
external communication has been essential in keeping my employers, colleagues, and
employees informed and current. I use newsletters, emails, and training to keep team
members skills levels and knowledge base current and effective.
Interpersonal: As a manager, I never ask anyone to do what I am not willing to do, as a
team member I am always willing to jump in and assist where ever I am needed. I have
been selected for many projects dealing with labor relations and have been elected to
represent the front line agents.
General Office management: Payroll, Employee Improvement Process, Coaching,
Training, Budgeting, Inventory control, Computer and Network setup, Personnel file
management, Document production, and Secretary for Organizational needs.

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