You can get a single, consolidated view of the entire relationship (across Lines of Businesses and multiple connections within LoBs) of the customer and gather the context and information needed to design eective loyalty programs targeted at enhancing customer experience. i-Statement has new, unavoidable marketing ‘real-estate’ that is many more times eective than other customer touch points. Using this, you will be able to deliver a range of marketing messages based on customer prole and spend patterns – far more interactively and eectively than many traditional advertising touch points like press ads, hoardings, direct mailers and so on!

1. [ Enter ]
Digital Interactive
Engagement
to enhance customer experience

2. Solution
Challenges
ROI
Value Proposition
Benefits

3. i-PDF is a valuable, non price
related tool that offers a powerful
way for you to differentiate your
services from competitors.
Electronic bills sent as i-PDFs
(i-bills – Interactive bills) empower
your customers with the
convenience of accessing and
enjoying an entire range of
service related activities anywhere
and anytime – on any device,
without the hassles of having to
register and remember
passwords.
ChallengesSolution Value Proposition BenefitsROI
uniserve
Engage Interactive e-bill that transform your e-mail to most dynamic
customer touch point. Enhanced e-mail penetration results in
reduced customer communication and service costs. Improved
revenues and enhanced customer experience due to targeted offers.
[ START OVER ]

4. You can get a single, consolidated view of the entire relationship
(across Lines of Businesses and multiple connections within LoBs) of
the customer and gather the context and information needed to
design effective loyalty programs targeted at enhancing customer
experience.
i-Statement has new, unavoidable marketing‘real-estate’that is
many more times effective than other customer touch points. Using
this, you will be able to deliver a range of marketing messages based
on customer profile and spend patterns – far more interactively and
effectively than many traditional advertising touch points like press
ads, hoardings, direct mailers and so on!
[ START OVER ]
A DEMONSTRABLY EASY-TO-USE
ENVIRONMENT, CUSTOMIZABLE
TO INDIVIDUAL REQUIREMENTS
– ENHANCES CUSTOMER
EXPERIENCE, REDUCES COSTS
uniserve
Engage
ChallengesSolution Value Proposition BenefitsROI

5. The industry quoted figures for reduction in
operating costs of mailing and manual processing
are between 65% and 85%.
According to Seibel/Oracle, prior to implementing
e-billing solutions, a staggering 60- 90% of all
customer service inquiries relate to invoices.
For the US Telecom sector, an average cost per call of $10.06,
source: Call Centre Strategies 2007, Ascent Group.
ChallengesSolution Value Proposition BenefitsROI
[ START OVER ]

6. While reducing the costs of sending statements to your
customers i-PDF (powered on uniserve Engage)
enables significant reduction in the number of invoicing
queries and the associated time spent in resolution of
the same.
Improving adoption rates for e-statements
and providing a powerful Corporate
Responsibility message to investors and
customers
ChallengesSolution Value Proposition BenefitsROI
[ START OVER ]

7. Typically, over a period of 3 years, after
accounting for the initial outlay, the e-Billing
platform reaches its tipping point within the first
year, where running both print and e-Billing
side-by-side becomes cheaper than print alone.
By the 24 month, the full ROI is realized, with
significant savings in year 3. If the model is
extended into years 4 and 5, absolute savings
increase by nearly $500,000 each year
Source: TM forum research
ChallengesSolution Value Proposition BenefitsROI
[ START OVER ]

8. Transforming e-mail
into the most
dynamic and
engaging of your
customer touch
points! Print this screentelecom7agile communications
tm
My Bill
View Bill Usage Details Analyze your Bill Request old bill
My Plan Manage Services My Offers Help Centre
Contact Information
John Jacob
9876543210
4508, Cartinaway,
Eldrado Hills,
CA 95762.
Edit
My latest bill
Description
Due Date
Summary of current charges
A) One time charges
B) Monthly charges
C) Usage charges
D) Messaging charges
E) Conference call charges
F) Roaming charges
G) Discounts / other charges
H) Misc credit/ charges
Sub Total
I) Tax
0.00
48.00
27.60
4.50
0.00
4.00
-7.52
0.00
69.90
7.52
Amount(US$)
02/10/2012
Previous balance Payment Adjustments
Charges for
this bill period
Amount due
before due
date
Amount due
after due
date
135.16 36 36 77.42 76.58 86.58
Amount due (as of 14/09/2012) US$ 76.58
Make a Payment
Latest bill dated 14 Sep 2012
Mobile no: 9876543210
- + + =
Every 3000
sheets of paper
costs us a tree.
Please help us save
the environment by
subscribing to I-bill
and choosing to
not receive hard
copies of your bill.
Get unlimited text and picture
messaging, Web, GPS and
calling to any mobile in
America. All for the same
price.
telecom7agile communications
tm
6969/mo
Get updates on telecom 7’s
4G LTE network and devices.
Coming soon.
4G4G
Learn more
Meet the new fast.
Interactive PDF
Change Plan
Make a Payment
Complaints
My Offers
Usage Details
ChallengesSolution Value Proposition BenefitsROI
[ START OVER ]

9. View summary and detailed statement. Graphical Representation of
transaction ushering in greater transparency of customer spend
Online payment through the PDF leads to exponentially faster
revenue realization
First of its kind, never seen before video advertisements on i-PDF
for greater engagement
Text-to-speech feature to enrich customer experience
ChallengesSolution Value Proposition BenefitsROI
[ START OVER ]

10. Complaints can be registered and feedback given right on the i-PDF
Contact details can be updated and new services requested, right
on the i-PDF, reducing call traffic to customer care
Targeted upsell and cross-sell messages can be inserted resulting in
revenue generation
ChallengesSolution Value Proposition BenefitsROI
[ START OVER ]

11. Reduction in Days Sales Outstanding( DSO) by upwards of 30%-40% due to payment
on the i-Bill itself
20% enhancement in e-adoption rates because analysis can be done on the i-Bill itself
Get more bang for your marketing buck! An i-PDF combines the high visual impact,
glossy look and feel of a brochure with the easy navigation and versatility of a
microsite – in a more cost-effective format. On i-PDFs, your targeted offers reach
customer at the right time to keep them engaged.
Additionally, i-PDFs can help you measure and monitor the success of your campaigns
by keeping a tab on how many customers clicked on the hyperlinks and visited your
website or other sites.
The business impact of an i-Bill is increased adoptions to e-mail bills reducing
customer communication costs, enhanced customer loyalty due to greater engagement
and revenue generation through targeted promotional campaigns.
ChallengesSolution BenefitsROI Value Proposition
[ START OVER ]

12. [ START OVER ]
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e-mail:sales.mumbai@intense.in
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103,Krishna Chambers,
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Tel:+91-80-324 91083/30588333/9741922511
e-mail: sales.bangalore@intense.in
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A-1/E,Sector - 16
Noida - 201301
Uttar Pradesh
Tel:+91-120- 4743900 to 10
e-mail:sales.delhi@intense.in
INDIA
In10s Technologies Limited
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Miami FL 33178 USA
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e-mail:jaime.diamand@in10stech.com
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