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Digital Interactive engagement

Digital Interactive engagement

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You can get a single, consolidated view of the entire relationship
(across Lines of Businesses and multiple connections within LoBs) of
the customer and gather the context and information needed to
design eective loyalty programs targeted at enhancing customer
experience.

i-Statement has new, unavoidable marketing ‘real-estate’ that is
many more times eective than other customer touch points. Using
this, you will be able to deliver a range of marketing messages based
on customer prole and spend patterns – far more interactively and
eectively than many traditional advertising touch points like press
ads, hoardings, direct mailers and so on!

You can get a single, consolidated view of the entire relationship
(across Lines of Businesses and multiple connections within LoBs) of
the customer and gather the context and information needed to
design eective loyalty programs targeted at enhancing customer
experience.

i-Statement has new, unavoidable marketing ‘real-estate’ that is
many more times eective than other customer touch points. Using
this, you will be able to deliver a range of marketing messages based
on customer prole and spend patterns – far more interactively and
eectively than many traditional advertising touch points like press
ads, hoardings, direct mailers and so on!

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Digital Interactive engagement

  1. 1. [ Enter ] Digital Interactive Engagement to enhance customer experience
  2. 2. Solution Challenges ROI Value Proposition Benefits
  3. 3. i-PDF is a valuable, non price related tool that offers a powerful way for you to differentiate your services from competitors. Electronic bills sent as i-PDFs (i-bills – Interactive bills) empower your customers with the convenience of accessing and enjoying an entire range of service related activities anywhere and anytime – on any device, without the hassles of having to register and remember passwords. ChallengesSolution Value Proposition BenefitsROI uniserve Engage Interactive e-bill that transform your e-mail to most dynamic customer touch point. Enhanced e-mail penetration results in reduced customer communication and service costs. Improved revenues and enhanced customer experience due to targeted offers. [ START OVER ]
  4. 4. You can get a single, consolidated view of the entire relationship (across Lines of Businesses and multiple connections within LoBs) of the customer and gather the context and information needed to design effective loyalty programs targeted at enhancing customer experience. i-Statement has new, unavoidable marketing‘real-estate’that is many more times effective than other customer touch points. Using this, you will be able to deliver a range of marketing messages based on customer profile and spend patterns – far more interactively and effectively than many traditional advertising touch points like press ads, hoardings, direct mailers and so on! [ START OVER ] A DEMONSTRABLY EASY-TO-USE ENVIRONMENT, CUSTOMIZABLE TO INDIVIDUAL REQUIREMENTS – ENHANCES CUSTOMER EXPERIENCE, REDUCES COSTS uniserve Engage ChallengesSolution Value Proposition BenefitsROI
  5. 5. The industry quoted figures for reduction in operating costs of mailing and manual processing are between 65% and 85%. According to Seibel/Oracle, prior to implementing e-billing solutions, a staggering 60- 90% of all customer service inquiries relate to invoices. For the US Telecom sector, an average cost per call of $10.06, source: Call Centre Strategies 2007, Ascent Group. ChallengesSolution Value Proposition BenefitsROI [ START OVER ]
  6. 6. While reducing the costs of sending statements to your customers i-PDF (powered on uniserve Engage) enables significant reduction in the number of invoicing queries and the associated time spent in resolution of the same. Improving adoption rates for e-statements and providing a powerful Corporate Responsibility message to investors and customers ChallengesSolution Value Proposition BenefitsROI [ START OVER ]
  7. 7. Typically, over a period of 3 years, after accounting for the initial outlay, the e-Billing platform reaches its tipping point within the first year, where running both print and e-Billing side-by-side becomes cheaper than print alone. By the 24 month, the full ROI is realized, with significant savings in year 3. If the model is extended into years 4 and 5, absolute savings increase by nearly $500,000 each year Source: TM forum research ChallengesSolution Value Proposition BenefitsROI [ START OVER ]
  8. 8. Transforming e-mail into the most dynamic and engaging of your customer touch points! Print this screentelecom7agile communications tm My Bill View Bill Usage Details Analyze your Bill Request old bill My Plan Manage Services My Offers Help Centre Contact Information John Jacob 9876543210 4508, Cartinaway, Eldrado Hills, CA 95762. Edit My latest bill Description Due Date Summary of current charges A) One time charges B) Monthly charges C) Usage charges D) Messaging charges E) Conference call charges F) Roaming charges G) Discounts / other charges H) Misc credit/ charges Sub Total I) Tax 0.00 48.00 27.60 4.50 0.00 4.00 -7.52 0.00 69.90 7.52 Amount(US$) 02/10/2012 Previous balance Payment Adjustments Charges for this bill period Amount due before due date Amount due after due date 135.16 36 36 77.42 76.58 86.58 Amount due (as of 14/09/2012) US$ 76.58 Make a Payment Latest bill dated 14 Sep 2012 Mobile no: 9876543210 - + + = Every 3000 sheets of paper costs us a tree. Please help us save the environment by subscribing to I-bill and choosing to not receive hard copies of your bill. Get unlimited text and picture messaging, Web, GPS and calling to any mobile in America. All for the same price. telecom7agile communications tm 6969/mo Get updates on telecom 7’s 4G LTE network and devices. Coming soon. 4G4G Learn more Meet the new fast. Interactive PDF Change Plan Make a Payment Complaints My Offers Usage Details ChallengesSolution Value Proposition BenefitsROI [ START OVER ]
  9. 9. View summary and detailed statement. Graphical Representation of transaction ushering in greater transparency of customer spend Online payment through the PDF leads to exponentially faster revenue realization First of its kind, never seen before video advertisements on i-PDF for greater engagement Text-to-speech feature to enrich customer experience ChallengesSolution Value Proposition BenefitsROI [ START OVER ]
  10. 10. Complaints can be registered and feedback given right on the i-PDF Contact details can be updated and new services requested, right on the i-PDF, reducing call traffic to customer care Targeted upsell and cross-sell messages can be inserted resulting in revenue generation ChallengesSolution Value Proposition BenefitsROI [ START OVER ]
  11. 11. Reduction in Days Sales Outstanding( DSO) by upwards of 30%-40% due to payment on the i-Bill itself 20% enhancement in e-adoption rates because analysis can be done on the i-Bill itself Get more bang for your marketing buck! An i-PDF combines the high visual impact, glossy look and feel of a brochure with the easy navigation and versatility of a microsite – in a more cost-effective format. On i-PDFs, your targeted offers reach customer at the right time to keep them engaged. Additionally, i-PDFs can help you measure and monitor the success of your campaigns by keeping a tab on how many customers clicked on the hyperlinks and visited your website or other sites. The business impact of an i-Bill is increased adoptions to e-mail bills reducing customer communication costs, enhanced customer loyalty due to greater engagement and revenue generation through targeted promotional campaigns. ChallengesSolution BenefitsROI Value Proposition [ START OVER ]
  12. 12. [ START OVER ] Secunderabad A1,Vikrampuri Secunderabad - 500 009.AP,INDIA Tel:+91-40-44558585/27849019/27844551 Fax:+91-40-27819040 e-mail:info@intense.in Mumbai 101,Vaishnav Apt,Dr.Charat Singh Colony Nr.Solitare Corporate Park,Chakala,Andheri (E) Mumbai - 400 093. Tel:+91-22-32419713/32064648/28253400 e-mail:sales.mumbai@intense.in Bangalore 103,Krishna Chambers, 20/21,Konena Agrahara,5th Cross, Airport Road,Bangalore - 560017 Tel:+91-80-324 91083/30588333/9741922511 e-mail: sales.bangalore@intense.in Noida A-1/E,Sector - 16 Noida - 201301 Uttar Pradesh Tel:+91-120- 4743900 to 10 e-mail:sales.delhi@intense.in INDIA In10s Technologies Limited 10481 NW 36 Street, Miami FL 33178 USA Tel:+1 954 545 2037,GSM:+1 305 509 1250 e-mail:jaime.diamand@in10stech.com UNITED STATES OF AMERICA 9,Temasek Boulevard # 19-05 Suntec Tower 2 Singapore 038989 Tel:+65-8288-1859 SINGAPORE P.O.Box 88174, Dubai Tel:+971-4-2653202 / 56-6499568 e-mail:info@intense.in UNITED ARAB EMIRATES visit us www.in10stech.com Information and content contained in here is an exclusive property of Intense Technologies Limited.The content presented is correct at the time of publishing and is subject to change.Intense,Intense logo are trademarks of Intense Technologies Limited.All other product or brand names are trademarks or registered trademarks of their respective owners.

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