uniserve CorpCare digitally transformed B2B customer experience for one of the world's largest telecom service provider by modernizing existing legacy environment
uniserve CorpCare digitally transformed B2B customer experience for one of the world's largest telecom service provider by modernizing existing legacy environment
To create a highly automated streamlined e-bill presentment and analytics platform To decrease cost of operations, minimizing billing inaccuracies To provide superior B2B customer experience to develop competitive edge
Number of IT applications has grown over the years to respond to evolving enterprise customer requirements
Current architecture is under stress and inflexible to growing business needs
Digital transformation by building an agile platform for B2B customer experience
1.Single view across lines of business- Unified self-service portal for subscriptions across service portfolio 2. Proactivity-Empower internal stakeholders with right information and alerts 3. Greater transparency-Reports and analytics on usage patterns 4. Targeted communication and preferred treatment-Deliver insights with relevancy 5. Consistent Omni-channel experience-Unified communication platform across channels 6. Easy change management-Powerful self-service abilities 7. Greater control- Seamless service for the supply chain and value chain
1. Internal stakeholders will have right information at right place in right format 2. Look at the same data, streamline across different internal viewpoints 3. Alerts & notifications to all relevant customer facing teams 4.Relevanc to customers’ needs Deliver insights that equip internal stakeholders with right information 5.KPIs to reflect customer centricity Net promoter score linked rewards and recognition across teams
Agile customer experience platform Billing consolidation Platform for presentment & analytics Single source of truth across stakeholders
We have delivered immense value to the service provider by digital transformation of their B2B billing consolidation and eBPA processes without having to rip and replace their existing IT infrastructure.
The platform helped consolidate multiple billing systems which were operating in silos Decommissioned 9 legacy applications to radically simplify their processes Built 45 adapters to standardize various file types for bill consolidation Created and consolidated billing data models for reports and analytics for internal and external stakeholders Created single source of truth across all customers’ touch points with role based access controls Single platform for automated conglomeration, bill formatting, electronic bill presentment and purchase order automation. Our platform supports Multi-currency, multi-location and manager services
Sie haben diese Folie bereits ins Clipboard „“ geclippt.
Clipboard erstellen
Sie haben Ihre erste Folie geclippt!
Durch Clippen können Sie wichtige Folien sammeln, die Sie später noch einmal ansehen möchten. Passen Sie den Namen des Clipboards an, um Ihre Clips zu speichern.
Clipboard erstellen
SlideShare teilen
Sonderangebot für SlideShare-Leser
Nur für Sie: KOSTENLOSE 60-tägige Testversion für die weltgrößte digitale Bibliothek.
Die SlideShare-Familie hat sich gerade vergrößert. Genießen Sie nun Zugriff auf Millionen eBooks, Bücher, Hörbücher, Zeitschriften und mehr von Scribd.