Card munch (autosaved)

Saving contacts to iPhone

Hi $contacts.name.first,

There are several ways to save your contacts to your iPhone’s address book.

Saving multiple contacts to your iPhone:

1. Open the CardMunch app.
2. Tap Edit in upper right corner.
3. Select the contacts you’d like to save to your iPhone address book.
4. Tap Save to iPhone.

Saving a single contact to your iPhone:
1. Open the CardMunch app and tap the contact’s name.
2. Tap the arrow button.

Auto-saving CardMunch contacts to your iPhone:

1. Go to your iPhone settings.
2. Scroll down and tap the CardMunch icon.
3. Tap Auto Save to iPhone to turn the auto-save feature on.

If you have further questions, please feel free to reply to this message.

Regards,

Debora
The CardMunch Team


There are several ways to save your contacts to your iPhone’s address book. Once you
save your contacts to your iPhone address book you can export your contacts when
syncing with your iTunes.

Saving multiple contacts to your iPhone:

1. Open the CardMunch app.
2. Tap Edit in upper right corner.
3. Select the contacts you’d like to save to your iPhone address book.

Saving a single contact to your iPhone:
1. Open the CardMunch app and tap the contact’s name.

Auto-saving CardMunch contacts to your iPhone:

1. Go to your iPhone settings.
2. Scroll down and tap the CardMunch icon.
3. Tap Auto Save to iPhone to turn the auto-save feature on.


Regards,

Debora
The CardMunch Team

Hi Michael,

Thanks for your reply.

I was able to confirm that we are experiencing a high volume of cards and thus causing
a delay in transcription. We will notify you as soon as your cards are available.

Thanks for your patience.

Regards,

Debora
The CardMunch Team


I am happy to hear that you are able to use our CardMunch app. Please let us know if
you have any other issues with the app and I will be happy to help resolve the issue.

Regards,

Debora
The CardMunch Team

Unable to login – login1

I’m really sorry for the inconvenience this has caused.

Can you please specify if you deleted the old application? All the data on your old app
will be automatically transferred to your new app.

Please try resetting your password to see if this will resolve the issue.

Password Reset Link:
https://www.linkedin.com/e/pwr/88566478/MNTObebJ/?hs=false&tok=0nx5QUR1F22R0
1

If the issue persists, please reply to this message and attach a screen shot.

Creating iPhone Screen Shot
https://help.linkedin.com/app/answers/global/a_id/2984

Regards,

Debora
The CardMunch Team

Default address book


I truly apologize for the delay in my response and for the inconvenience.

Thanks for your feedback. Unfortunately, we no longer offer the option to export your
contacts using the CardMunch site. However, you can save your CardMunch contacts to
your default address book and export them from there. To do so, please follow the
instructions below:

1. Visit the General Settings app on your iPhone
2. Tap on Mail, Contacts, Calendars
3. Under the 'contacts' section, you can specify the Default Account. You should see
the same options as you saw in previous versions of CardMunch and I believe your
Gmail contacts should be listed as 'Exchange'.

You can also save your contacts to your iPhone address book and export your contacts
when syncing with your iTunes.


Regards,

Debora

The CardMunch Team



You can save your CardMunch contacts to your default address book and sync them
from there. To do so, please follow the instructions below:

1. Visit the General Settings app on your iPhone
2. Tap on Mail, Contacts, Calendars
3. Under the 'contacts' section, you can specify the Default Account. You should see
the same options as you saw in previous versions of CardMunch.

You can also save your contacts to your iPhone address book and your sync your
Outlook contacts using your iTunes.


Regards,

Debora
The CardMunch Team

NEW app
Login2



Please try resetting your password to see if this will resolve the issue.

https://www.linkedin.com/e/pwr/88594606/kqX-LMQB/?hs=false&tok=0DeOHbvk8f3501

If you are still having issues, please reply to this message and attach a screen shot.


Regards,

Debora
The CardMunch Team



The reason why your contacts are not syncing up with your new app is because you are
logged into your old app. Please log out of your old app completely then try to login to
your new app. This should resolve the issue.

If the issue persists, please remove both apps and reinstall the new app. Then login to
the new app. Your contacts should be synced at that point.

Regards,

Debora
The CardMunch Team


Thanks for using CardMunch.

We've just released a brand new app for CardMunch, rebuilt from scratch to be faster
and easier to use. To use our new app you will need to delete the old CardMunch app
and then to download the new app from the App store.

You can get the app now from the App store:
http://itunes.apple.com/us/app/cardmunch-business-card-reader/id478351777?mt=8

Please let us know if you have any issues downloading the app.

Regards,

Debora
The CardMunch Team


Thanks for your reply and for your feedback.

The reason why your contacts were not syncing up with your new app is because you
were logged into your old app when you logged into your new app. Users are logging
into both apps and that's why the contacts are not being synced.

I asked you to uninstall and reinstall the application because this is the only way to
actually log out of the app. We did not support multiple logins with the old app as well.

I will be happy to help you resolve this issue and get the app up and running. I can
understand your frustration and I apologize for the inconvenience.

Regards,

Debora
The CardMunch Team


I'm sorry it's taken so long to get back to you.

Your contacts are automatically synced when you login to the new CardMunch app. If
you are unable to view your contacts please, make sure you are not logged into your old
app when logging into your new app. CardMunch does not support multiple devices. If
you already logged out of your old app before logging into your new app, please remove
both apps and reinstall the new app.

If you are still having issues, please reply to this message.

Regards,

Debora
The CardMunch Team


I'm sorry it's taken so long to get back to you.

You should be able to sync your contacts when plugging your iPhone to your iTunes.
Can you please specify if you are still unable to sync your contacts when using iTunes?

I look forward to hearing your response in order to further assist you.

Regards,

Debora
The CardMunch Team



We experienced some issues with our system and your account was affected. To
resolve the issue we ask you to uninstall and reinstall the app. Please use the link below
to download the new app.


Thanks for your understanding. Please let us know if you have any issues with
CardMunch!

Regards,

Debora
The CardMunch Team

Hi Bowei/Sid,

Since we are experiencing a high volume on Turk, I already have some members
asking about submitted cards not being transcribed. I am creating a text to send
to members when they contact us. What time frame should I include in the text?

"We apologize for the inconvenience. At this time we are experiencing a high
volume of cards, please allow XX for them to be returned to your phone."

Hi Peter,

Thanks for using CardMunch.

We've just released a brand new app for CardMunch, rebuilt from scratch to be faster
and easier to use. This new app should fix all the issues you are experiencing. To use
our new app you will need to delete the old CardMunch app and then to download the
new app from the App store.



Regards,

Debora
The CardMunch Team


Thanks for being so patient.

We've just released an update for the CardMunch app. This new update should fix all
the issues you are experiencing.



Regards,

Debora
The CardMunch Team


If the card appears as "pending submission" they will not be transferred to the new app.
Please make sure the status of the cards is shown as submitted before deleting the old
app from your iPhone.

When the status of the cards change to submitted, this means the cards have been
submitted for transcription and the information will be available on the new app.


Regards,

Debora
The CardMunch Team



You will not lose any information when delete the old app; however, please make sure
that all cards have been submitted for transcription before deleting the old app.


Regards,

Debora
The CardMunch Team

Hi Sid,

It appears that he was referring to the site. The URL to login as a user is still active.

https://www.cardmunch.com/user/login

https://www.cardmunch.com/site/mycontacts

Can you check/disable that?

Thanks

Deb



This feature has been disabled with the new app. We are phasing out access to the
CardMunch site and all your editing will needed to be done through the app.

Regards,

Debora
The CardMunch Team



To be able to use the new app you will first need to delete the old app. Please make
sure that you have submitted all your cards for transcription before deleting the old app.

Once the old app is deleted please remove uninstall and reinstall the new app and you
should be able to see all your contacts.


Regards,

Debora
The CardMunch Team

NO MORE CARDMUNCH SITE


Unfortunately, the functionality of the CardMunch site has been reduced to downloading
the app on iPhone. Your feedback has been sent to our research and development team
for future consideration.

Even though we’re not able to respond individually to numerous recommendations we
receive, we’d like to invite you to subscribe to the LinkedIn Blog (
http://blog.linkedin.com ) to begin receiving the latest notifications on site improvements.
It’s our way of keeping you and our other members informed on all the exciting work
we’re doing behind the scenes.

We appreciate the feedback and believe that together we can create great products for
everyone!

Regards,

Debora
The CardMunch Team


I emailed you regarding your CardMunch issue on November 13, 2011. However, I did
not receive a response via email. At this time we do not offer phone support; therefore,
all support is done via email.

We just released a new CardMunch app. You can download the new app to see if this
will resolve the issues you are experiencing. Please click on the link below for
instructions:

Downloading the New CardMunch App

I will be happy to help you resolve this issue as soon as possible. Please let me know if
downloading the new app doesn't resolve the issue.

Regards,

Debora
The CardMunch Team

Dear CardMunch User:

We noticed you experienced some login issues with the LinkedIn CardMunch app recently. If
you weren't able to log in before, please try again now. We believe we have fixed the issue.

Steps to Follow:

1. Please login to www.linkedin.com to make sure you are using the correct email and password.

2. Launch the CardMunch app.

3. Enter your LinkedIn account information.

4. Press 'Go'

If you are still experiencing any login issues, we are here to help! Please send us feedback here.

*Tips: you can still access the many power features CardMunch offers by visiting the General
Setting in your iPhone. This includes Auto-connect on LinkedIn, Auto-add contacts to your
iPhone address book, and go Straight to Camera on app launch. Over the next couple of months,
we plan to add more advanced features to the General Settings.

We are sorry for any inconvenience this may have caused. Thank you for your patience and
understanding.

Sincerely,

The CardMunch Team

PI- NO MORE PERSONALIZAR INVITATION


Thanks for using CardMunch!

CardMunch contacts will not show up in your LinkedIn account unless you first send
them an invitation to connect or you are already connected to them on LinkedIn.

Sending a CardMunch Contact an Invitation to Connect on LinkedIn


Regards,

Debora
The CardMunch Team



Unfortunately, at this time it is not possible to customize the invitation message that is
sent on CardMunch. The message will say "I'd like to add you to my professional
network on LinkedIn". Your feedback has been sent to our research and development
team for future consideration.

Even though we’re not able to respond individually to numerous recommendations we
receive, we’d like to invite you to subscribe to the LinkedIn Blog (
http://blog.linkedin.com ) to begin receiving the latest notifications on site improvements.
It’s our way of keeping you and our other members informed on all the exciting work
we’re doing behind the scenes.

We appreciate the feedback and believe that together we can create great products for
everyone!

Regards,

Debora
The CardMunch Team

I'm glad I could be of assistance. If there is anything else I can do to help please don't
hesitate to let me know.

Jimmy, I wish you have a wonderful holiday season as well!

Regards,

Debora
The CardMunch Team



We have all your data stored in our servers; therefore you can log out of the old app and
use the new app. I can assure you will not lose your contacts. At this time, the web site
functionality has been disabled.

Can you please log out of the old app, delete the app and reinstall the new app? This
should solve the issues you are experiencing.


Regards,

Debora
The CardMunch Team


use the new app. I can assure you will not lose your contacts. Please make sure that all
your cards status is showing submitted before deleting the current app. We are unable
to recover pending cards.


Regards,

Debora
The CardMunch Team



use the new app. I can assure you will not lose your contacts. Please make sure that all
your cards status is showing submitted before deleting the old app. We are unable to
recover pending cards.

Please remove the old app and reinstall the new app to resolve the issues you are
experiencing.

I look forward to your response in order to further assist you.

Regards,

Debora
The CardMunch Team

Hi Jerry,


Can you please specify if you removed the old app from your iPhone? Can you please
uninstall and reinstall the new app?


Regards,

Debora
The CardMunch Team



As previously stated, if the cards are displayed as pending submission they will not be
transferred. If you log out of the app, you will lose the pending cards. Please only log out
of the old app when the status of the cards change to submitted.

Regards,

Debora
The CardMunch Team



I will escalate this issue to our engineers. However, I will need additional information.
Please reply to this message with the following information.

1. What's your iPhone Operating System (i.e. 4.xx, 5)?
2. What's your iPhone model (i.e. 3GS, 4, 4S)?
3. Is your device jail broken?


Regards,

Debora
The CardMunch Team

Hello All,

We are having login issues with CardMunch and Sid wants to collect details on this issue. If members are
having issues logging into their CardMunch app, please verify if the member removed the old app from
their iPhone. If the member has already removed the old app and reinstalled the new app, please send
the following text. When the member replies back, please reply with bnw and file it as CMLogin.

“Hi $contacts.name.first,

Thanks for your support as we work to resolve this issue.

I will need to escalate your issue to our CardMunch engineers. It would be very helpful
for us if you could provide the following pieces of information:




4. A screen shot of the error message.


https://help.linkedin.com/app/answers/global/a_id/2984”

Debora Sams

Technical Support Engineer



I show that you are using the old version of the app and maybe that's the problem.
Please remove the app and download the most current version by clicking on the link
below:


If you are still having issues, please reply to this message with the following information:



Regards,

Debora
The CardMunch Team



Please log out of your old app completely then try to login to your new app. This should
resolve the issue. If the issue persists, please reply to this message with the following
information:




Regards,

Debora
The CardMunch Team



Please verify that you are not logged into both apps. You need to log out of the old
CardMunch app. If you already logged out and the issue persists, please reply to this
message with the following information:




Regards,

Debora
The CardMunch Team

Nmi2



Can you please specify if you removed the old app before installing the new app?

Please reply to this message with the following information:




Regards,

Debora
The CardMunch Team



Unfortunately, at this time login to the CardMunch site has been disabled. Please verify
that you are not logged into both CardMunch apps. You need to log out of the old
CardMunch app. If you already logged out of the old app and the issue persists, please
reply to this message with the following information:




Regards,

Debora
The CardMunch Team



Can you please provide me with the email address you are sending the invitation to?


Regards,

Debora
The CardMunch Team



To be able to use the new app you will first need to delete the old app (Green app).
Please make sure that you have submitted all your cards for transcription (status of card
must be shown as Submitted) before deleting the old app. We are unable to recover
pending cards. We have all your data stored in our servers; therefore I can assure you
will not lose your contacts when deleting the old app.


Regards,

Debora
The CardMunch Team



I tried reproducing the issue you are referring to but I was unable to reproduce it. Can
you please provide me with step by step information?


Regards,

Debora
The CardMunch Team


Unfortunately, we are still experiencing a high volume of cards. We appreciate your
patience as you will be notified when your card is transcribed. At this time I am unable to
make the process go faster.

I apologize for the inconvenience.

Regards,

Debora
The CardMunch Team



We are working on resolving the issue. Unfortunately, we cannot revert the app to the
old version.

Regards,

Debora
The CardMunch Team



We are working on resolving the issue. Unfortunately, we cannot bring the old app back.
I apologize for the inconvenience.

Regards,

Debora
The CardMunch Team



We are working on resolving the issue. Unfortunately, we cannot bring the old app back.
I apologize for the inconvenience. We will let you know when the issue is fixed.

Regards,

Debora
The CardMunch Team



I tried fixing the issue from my end. Can you please reinstall the app to see if the issue is
resolved on your end as well?

If you are still having issues, can you send me a screen shot?



Regards,

Debora
The CardMunch Team

PENDING CARDS FOR TRANSCRIPTION – PC1


I'm sorry it's taken so long to get back to you and to hear that you’re having problems.
This can happen when you don’t have a good Wi-Fi or cellular data connection when
you submit business card images. Please make sure the connection is strong, and then
resubmit your business card(s) again.

Resubmitting a Business Card to CardMunch for Transcription

Once submitted, the status on these items will switch from “Pending Submission” to
“Submitted on [date]”. Since your card images are transcribed by real people, please

allow several minutes for them to be returned to your phone. If you have push
notifications enabled in your CardMunch “Settings”, we’ll let you know when the contacts
are successfully added back to your phone.

If you continue to have issues, please send me a screen shot of the issue. I’ll be happy
to assist you further.


Regards,

Debora
The CardMunch Team


I truly apologize for the delay in my response.

At this time we do not support multiple devices. Therefore, you can only use one device
at a time when logging into your CardMunch app.

Your contacts are saved in our server. If you reinstall the app all your contacts should be
synced when logging into the app.

Please let us know if you have any issues using the app.


Regards,

Debora
The CardMunch Team


We apologize for the inconvenience.

At this time we are experiencing a high volume of cards, we will notify you as soon as
your cards are available.


Regards,

Debora
The CardMunch Team

PC2


We are researching the cause of the issue. In order to do so, please reply with the
following information:

1. How many cards do you have listed as pending?
2. How long are the cards pending?
3. If the status of the card says pending:
(1) Did you check your internet connection?
(2) Did you login from another device?
(3) Can you submit another card and see if it goes to 'Submitted'?
4. Provide a screen shot:



Regards,

Debora
The CardMunch Team


We are truly sorry for all the inconvenience you experienced our app.

Because you are a valued member, I have refunded you the last two payments for a
total refund of $ 19.90 to compensate for the inconvenience you have experienced with
CardMunch.

Regards,

Debora
The CardMunch Team



We are trying to identify the cause of the issue. Also, I saw that you included your phone
number on a previous thread (402-372-9087). What is the best time to call this number?


Regards,

Debora
The CardMunch Team


We are truly sorry for all the inconvenience you experienced our app.

Because you are a valued member, I have granted your account with 1 month free
Business subscription to compensate for the inconvenience you have experienced with
CardMunch.

Regards,

Debora
The CardMunch Team



The engineers are currently testing your account. As previously stated I will send you
the link to reset your password once I hear back from them.

I am truly sorry for all the issues you are experiencing with our app. Because you are a
valued member I have granted your account with 1 month free Business subscription to
compensate for the inconvenience you have experienced with CardMunch.

We do have the option to forward a contact on the app. You can do so by following the
steps below:

1. Open the CardMunch app and tap the contact's name.
3. Tap Forward and then enter the email address you want to send it to.
4. Tap Send.

Regards,

Debora
The CardMunch Team


I'm sorry it's taken so long to get back to you and for the inconvenience this has caused
you.

We just released a new update for the app that addresses the issues you are
experiencing. You can download the new update by clicking on the link below:


Unfortunately, at this time we don't have the ability of exporting your CardMunch
contacts to an excel file. However, you can save CardMunch contacts to your iPhone, or
you can save them to your preferred address book.

Saving CardMunch Contacts to Your iPhone Address Book


Regards,

Debora
The CardMunch Team

Hi Sid,

I granted a 1 month business subscription to Peggy and to Shalin. I was unable to bump Christopher to
another subscription level; however, I refunded his account for 2 months of subscription.

FEEDBACK-FB1


Unfortunately, the application doesn’t have this functionality right now, but I’ll definitely
send your suggestion on to our product team. When lots of people ask for the same
improvement, they try their best to get it done (but sorry to say, they usually can’t
provide a timeline).

I would like to invite you to follow us on Twitter ( http://twitter.com/linkedin ) or subscribe
to the LinkedIn Blog ( http://blog.linkedin.com ) to receive the latest notifications on site

improvements. Both options are great ways to stay informed about new releases and
exciting work going on behind the scenes here at LinkedIn.

Regards,

Debora
The CardMunch Team


Unfortunately, the application doesn’t have this functionality right now, but I’ll definitely
send your suggestion on to our product team. When lots of people ask for the same
improvement, they try their best to get it done (but sorry to say, they usually can’t
provide a timeline).

By the way, if you want to send us more suggestions in the future, the easiest way to do
it is to click “Send Feedback” at the bottom of any LinkedIn page. If you like to keep up
with the latest product news and enhancements, check out our blog at
http://blog.linkedin.com.

Regards,

Debora


You can select which address book you would like your CardMunch contacts to be
added to by following the instructions below:

1. Go to your iPhone's General Settings.
2. Go to Mail, Calendar, Contacts.
3. Under 'Default addressbook' select the one that you want to add CardMunch contacts
to.


Regards,

Debora
The CardMunch Team


Thanks for being so patient.

I was able to resolve the issue on our end. Can you please try logging into the app once
again to see if the problem is resolved on your end as well?


Regards,

Debora
The CardMunch Team

Hi Roland,

Thank you for sharing your comments on how we can make CardMunch better.
Feedback from members like you provides us with many insights that identify the needs
of our customers. I sent your message to our research and development team for review
and consideration in future developments.

Although every idea cannot be individually responded to or implemented, please know
that we do monitor suggestions quite closely for recurring themes. I would like to invite
you to follow us on Twitter ( http://twitter.com/linkedin ) or subscribe to the LinkedIn Blog
( http://blog.linkedin.com ) to receive the latest notifications on site improvements. Both
options are great ways to stay informed about new releases and exciting work going on
behind the scenes here at LinkedIn.

Regards,

Sirma
The CardMunch Team


Thanks for your reply and for providing the screen shots.

We are still identifying the cause of the issue. Please reply with the following
information:

1. When you received the card back, did it have the email address already transcribed?
2. Did you go into 'Edit' mode and manually add the email address?
3. Are you using exchange?
4. What’s your device Operating System (i.e. 4.x., 5)?


Regards,

Debora
The CardMunch Team

Hi Kelli,

Tomorrow is my last day in the Omaha office and I wanted to stop by and talk to you. Can you let me
know when you are available for a quick chat?

Thanks,

Deb



I am escalating your issue to our Engineers. I'll let you know once I hear from them. I
apologize for the inconvenience.

If you have any other questions, please let me know and thanks again for your patience
as we work on this issue.

Regards,

Debora
The CardMunch Team

Hello team,

Right now we have a lot of CardMunch inquiries in the apps queue. According to the CardMunch team
there were several users that had login issues last week. The team has sent out a mass email to these
members saying that the issue has been resolved. However, it does not appear that the issue has been
resolved as members are saying they are still having issues logging in.

Please send the following text. When the member replies back, please reply with bnw and file it as
CMLogin.


Thanks for your support as we work to resolve this issue.

I will need to escalate your issue to our CardMunch engineers. It would be very helpful for us if you
could provide the following pieces of information:






https://help.linkedin.com/app/answers/global/a_id/2984”

Sending invitations issues - Unable to send invitations. Member is requested to add an email address
when sending invitations. Please send the text below and when the member replies, you can send bnw
and file it as CMInvite.


We are still identifying the cause of the issue. Please reply with the following information:

1. When you received the card back, did it have the email address already transcribed?

2. Did you go into 'Edit' mode and manually add the email address?

3. Are you using exchange?

4. What’s your device Operating System (i.e. 4.x., 5)?”

Debora Sams



Thanks for providing this information.

I have forwarded your message to Sid and he will contact you. Please know that at this
time we are phasing out the CardMunch website to directing members to download the
app only.

Regards,

Debora
The CardMunch Team

Hello All,

As you have seen from my email earlier the CardMunch team is working on a 3.1 release by the end of
the week.

I am summarizing here the issues I have seen so far. Please let me know if you are having issues
answering tickets and I will be happy to help out with any questions.

1. Login issues. Member is unable to login to the new app.
Confirm that member removed old app.
Send following text provided in the previous email.
Reply with bnw and file it under “CMLogin”
2. Missing contacts. Not all contacts are showing on the new app.
Confirm that member removed old app.
Uninstall and reinstall
3. Unable to send invitations. Member is requested to add an email address when sending
invitations.
This is a known bug when:
1). Users are using exchange
2). Users User goes to 'Edit' and changes or adds and email address
3). Email actually gets deleted
4. Unable to edit a contact. Investigating on that one and I will send an update once I hear
something.
5. CardMunch site is no longer available?
The functionality of the CardMunch site has been reduced to downloading the app on
iPhone. Therefore, members are unable to use the site for anything else other than
downloading the app. One thing to point out is that the team has not disabled all URLs
to get access to the site and some members are still able to get to the old version of the
site. If they contact us with any issues regarding the site, please let them know we are
phasing out the site.
6. Sort by company will be added back on the 3.1 release.

Debora Sams




I would appreciate if you use appropriate language. The email you received was a
marketing email sent to all CardMunch users asking to upgrade to the new version

which is 3.0. This was a mass email to all CardMunch users and it was not targeted for
users who already had upgraded to the latest version of CardMunch.

If you already have the new version installed on your device you may just disregard the
email you received.

Regards,

Debora
The CardMunch Team


Thanks for your reply and for providing this information.

From watching your video, I see that you referred to the following questions:

1. I cannot logout of the app. At this time the only way to log out of the app is by
reinstalling the application.
2. You were looking at the status of the cards on the website. We are phasing out the
site and the information there may not be accurate.
3. Pending cards. We are having a high volume of cards and thus causing a delay in
transcription. We will notify when the cards are transcribed.

I noticed there was a orange banner at the bottom of the app but I could not read it on
your video. Can you please specify what that banner says?


Regards,

Debora
The CardMunch Team


I can understand your frustration. However, in order for us to resolve the issue as soon
as possible, we need you to send the requested information.

Please send me the information below so that I can escalate your issue to our
CardMunch Engineers.

1. How many cards do you have listed as pending?
2. How long are the cards pending?
3. If the status of the card says pending:

(1) Did you check your internet connection?
(2) Did you login from another device?
(3) Can you submit another card and see if it goes to 'Submitted'?
4. Provide a screen shot:



Regards,

Debora
The CardMunch Team



I am sorry but at this time we only provide online support. To be able to use the new
app, you first need to remove the old app. Once you remove the old app and reinstall
the new app, you will be prompted to login to new app. Your contacts will be
automatically synced at that time.

Please let me know if you are still having issues logging into the new app after removing
the old app.

Regards,

Debora
The CardMunch Team


I am sorry to hear you deleted the CardMunch app. Please know that I have forwarded
your feedback to our engineers. We are doing our best to resolve the issues with the
app as soon as possible and we hope you can install the app at a later time.


Regards,

Debora
The CardMunch Team

I can understand your frustration. Thanks for providing this information.

I am personally sending this issue to our engineers. I will follow up with you once I hear
back from them.

I appreciate your patience.

Regards,

Debora
The CardMunch Team


You are welcome. We are truly doing our best to resolve all the issues you are
experiencing with CardMunch.

I will let you know as soon as I have an update on your issue. Thanks for your patience
in this matter.

Regards,

Debora
The CardMunch Team

[CS]- Isolated - Adding website to Profile with hash converting URL to another URL



We no longer offer this functionality on the site. The contacts are currently in a .VCF
format. To convert the file to an excel spreadsheet you need to convert the file to a .CSV
format. You can do so by clicking on the link below:

http://www.google.com/search?q=vcf+coverter&ie=utf-8&oe=utf-
8&aq=t&rls=org.mozilla:en-US:official&client=firefox-
a#pq=vcf+coverter&hl=en&sugexp=crnk_fspiked&cp=29&gs_id=2q&xhr=t&q=vcf+cover
ter+to+csv+converter&pf=p&sclient=psy-ab&client=firefox-
a&hs=S52&rls=org.mozilla:en-
US%3Aofficial&source=hp&pbx=1&oq=vcf+coverter+to+csv+converter&aq=f&aqi=&aql
=&gs_sm=&gs_upl=&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=8997eeed68f9dcfd&biw=1600&
bih=1015

Regards,

Debora
The CardMunch Team

Bnw1
Hi Jimmy,

Thanks for providing this information.

I am personally sending this issue to our engineers. I will follow up with you once I hear
back from them.

I appreciate your patience.

Regards,

Debora
The CardMunch Team


The CardMunch website will no longer allow users to access scanned cards online. The
website will only redirect users to download the app from the iTunes store.

Regards,

Debora
The CardMunch Team


I am sorry it appears that you have a duplicate account. I show that you have an account
with jeffzilla@gmail.com listed as J D. If you would like to close your duplicate account
you can do so by following the steps below:


We did not remove the follow up feature on CardMunch. To send a follow up to a
contact, please follow the instructions on the link below:


Please let me know if there is any other feature you would more information on.

Regards,

Debora
The CardMunch Team

Hi Randy,

In most of these situations, the problem is on our end. This is why we ask you to
complete the steps outlined in the email, and then attempt your login.

Steps to Follow:
1. Delete the current CardMunch app from your phone.
2. Download the latest version of the app from the App Store.
3. Launch the CardMunch app and re-login with your LinkedIn credentials.

If your login is still failing, please respond back to this email letting me know the
outcome.

Brett

Your contacts are stored in our server. Yes, if you remove the old app the contacts will
be automatically synced with the new blue app. The reason why the app just didn't
install over the old version is because the new app is now under LinkedIn Corporation
on the apple store. We apologize for the inconvenience.

Regards,

Debora
The CardMunch Team


After reviewing this issue with our engineers, it appears that this is a known issue with
iPhone 3GS. We are working on resolving the issue. In the meantime, when this occurs
you can force close the app that this will resolve the issue. To do so, please follow the
steps on the link below:

http://www.wonderhowto.com/how-to-completely-close-out-running-applications-new-
iphone-ios-4-377560/

Please know that I personally provided your feedback to our CardMunch engineers.

Regards,

Debora
The CardMunch Team


Thanks for your reply and for your patience.

I want to help you resolve the issue. I am meeting with the CardMunch engineers to see
a solution to the issues you are experiencing.

Can you send me a screen shot of the error message you received?



Regards,

Debora
The CardMunch Team



We no longer offer the feature of automatically personalizing follow ups. As previously
stated you can edit your follow up e-mail but you will need to edit it every time when
sending an email.

The default text that is sent when sending invitations is the following:

I'd like to add you to my professional network on LinkedIn.

You can rest assured that I am sending your feedback to our CardMunch engineers. I
am meeting with the engineers and I will be happy to pass your feedback personally.

Regards,

Debora
The CardMunch Team

Hi Sid,

We are having reports of members saying safari is opening a Twitter website when tapping on a contact.

http://platform.twitter.com/widgets/hub.html

Can you take a look into this?

Deb


I truly apologize for the delay in my response.

We just release a new version of CardMunch that has the feature of sorting by company
name.

Please download the latest version of CardMunch by clicking on the link below:

Unfortunately, at this time we do not have the functionality of seeing your CardMunch
contacts on the LinkedIn web site. If you would like to view them on your LinkedIn
contacts list, you will first need to add them to LinkedIn. I am sorry for any
inconvenience this has caused you.

Regards,

Debora
The CardMunch Team

Nmi1



I will be happy to resolve your issue as soon as possible. In order for me to do so, can
you please provide me a screen shot of the error message you are seeing on your
screen?



Regards,

Debora
The CardMunch Team

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