1. Competencies
Differentiate behavioral traits and highly effective habits of
successful operations managers.
Distinguish the strategic actions that differentiate between
successful domestic and international sourcing plans.
Distinguish operational practices that will create an exceptional
customer experience.
Differentiate the key assessment metrics in achieving an
operational project plan.
Prioritize three quality measures used in operational design.
Relate the seven key elements of designing a forecasting
system.
Instructions
You have been promoted to the role of senior operations
manager and have been named by the VP of Operations to the
organizational one-year elite onboarding program for high-
potentials called Emerging Leaders.
As an Emerging Leader, you are expected, in fiscal Q1 and Q2,
to develop an operations manager toolkit/project guide for the
new junior operations managers you will source to this role in
the next quarter. The toolkit will be used by your newly hired
junior operations managers during the six-month onboarding

2. process within your organization.
Developing an onboarding program for new junior operations
managers is important because onboarding, according to the
Society of Human Resources Management (2016), "is the
process by which new hires get adjusted to the social and
performance aspects of their jobs quickly and smoothly, and
learn the attitudes, knowledge, skills, and behaviors required to
function effectively within an organization (p. 1)."
In addition, sourcing, vetting, background checking,
interviewing, and training a newly hired junior operations
manager will cost your organization approximately $6,300.00
(per candidate).
Consequently, to assist your new junior operations managers in
learning, growing, and developing into your organizational
culture, you will need to provide them with the tools to succeed.
What to Submit
You are to develop an operations manager toolkit/project guide
that must be inclusive of the following components: a cover
page, table of contents, and a reference page supported by
research from at least six scholarly sources. This toolkit,
although a written assignment, is very different from you
writing a traditional 10-page APA style paper, and is
representative of an authentic reference tool you would use in
the workplace to onboard a new junior operations manager.
Both the reference page and in-text citations must be in APA
format.
Your newly-hired junior operations manager will require
support and your assistance to be successful; therefore, you will
need to develop an operations manager toolkit/project guide
which will include the following components:

3. An opening statement on the importance of operations manager
leadership development
A comparison statement on understanding the five
organizational leadership styles
A description of a successful domestic and international
sourcing plan and analysis statement
A description outline of an exceptional customer experience
program plan and analysis statement
A description of at least four internal data collection
measurement tools and analysis statement
A description of at least three quality measures used in
operational design and analysis statement
A description of the seven key design elements of a forecasting
system and analysis statement
An evaluation of the components of your operations manager
toolkit/project guide
Resources
Society of Human Resource Management (2016). Onboarding
New Employees. Retrieved from
https://www.shrm.org/about/foundation/products/Pages/Onboard
ingEPG.aspx