Restaurant operation fundamental

1. Chapter
one
Get in touch.
Food service
industry.
Ida_Baguswiraa
An introduction

2. Get in touch.
Ida_Baguswiraa
Hospitali
Tree.
IB Wira
Corp. Director F&B - freshWater Asia.
Villa Manager – The Allure Ubud Villas.
Operation Manager – Tlaga Singha river country club.
Restaurant Manager – Mase group.
Ida_Baguswiraa
Founder – Tigasisi coworking café.
Founder – Hospitalitree business partner.
Lecturer – IPB international.
Coordinator program – International Hospitality Diploma.

3. Get in touch.
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Hospitali
Tree.
Table of
content
What make us a
human ?
Cuisine revolution
Restaurant history
Type of restaurant
The future of
restaurant industry
01
02
03
04
05

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Hospitali
Tree.
Hospitality.
Is all about human touch that came from deep inside our heart
to willing to help others

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Hospitali
Tree.
01
What make us human
?.

6. Get in touch.
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Hospitali
Tree.
Campfires made 1.5 million years
ago by homo erectus one of the
early human species
Cooking was not just a nicety
it play an essential role in human
evolution.

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Agricultural revolution led to another major
advancement in food preparation, helping to
usher in the idea of cooking to improve taste
and variety of the food.
Agriculture
revolution.
Hospitali
Tree.

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Hospitali
Tree.
02
Cuisine revolution.

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Ferran Adrià's revolutionary cooking has made
El Bulli the most famous restaurant in the
world, with 400 requests for every table.
Ferran
adria.
Hospitali
Tree.

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Hospitali
Tree.
Traditional
cooking.
Modern
cooking.

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Hospitali
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Molecular gastronomy.
molecular gastronomy, the scientific discipline concerned with the
physical and chemical transformations that occur during cooking.

12. Global
Academic
Partner.
Get in touch.
Ida_Baguswiraa

13. Get in touch.
Ida_Baguswiraa
Hospitali
Tree.

14. Global
Academic
Partner.
Get in touch.
Ida_Baguswiraa
Hospitali
Tree.

15. Get in touch.
Ida_Baguswiraa
Hospitali
Tree.
Dining evolution.
Survive
Status
symbol
Life style Experience

16. Get in touch.
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Hospitali
Tree.
Dining evolution.
“Eating in a restaurant is no longer a special
occasion, now it is a way of life”

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Hospitali
Tree.
03
Restaurant history.

18. Get in touch.
Ida_Baguswiraa
Venitead Me Omnes Qui
Stomach Laboratiset
Ego Restaurabo Vo
The first restaurant in the world was opened in paris on 1765.
“Monsieur boulanger” served a single dish made from sheep’s
Feet simmered in a white sauce.

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What is restaurant ?
Restaurant is more than just public eating place, it is all about
passion, dream, and art. This place set as a center stage when the
manager is a conductor, the staff is an actor and the customer is
the audience.

20. Get in touch.
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Tree.
04
Types of Restaurant.

21. Get in touch.
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Hospitali
Tree.
Everyone
needs to eat
Food and beverage sector play a vital role in today’s
society because it is a vital part of everyday life,
and the opportunities are wide open for us
all

22. Get in touch.
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Size and scope of food and
beverage operations
The food and beverage industry represents a huge sector
of services within the hospitality industry that include
preparing, presenting, and serving food and beverages to
the customers on-premise (at restaurants and hotels) or
off-premise (takeaway, catering, and food delivery).

23. Get in touch.
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Hospitali
Tree.
Size and scope of food and
beverage operations
The food and beverage industry represents a huge sector
of services within the hospitality industry that include
preparing, presenting, and serving food and beverages to
the customers on-premise (at restaurants and hotels) or
off-premise (takeaway, catering, and food delivery).

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The customer
process
Outline of the relationship between different operating
systems within a foodservice operation

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Food and
beverage
cycle
The food and beverage cycle is the template that most
food and beverage businesses operate within. The
different stages of the cycle present both challenges and
opportunities for operators.

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Basic Reasons people
eat away from home
• Convenience
• Variety
• Labor
• Status
• Culture/Tradition
• Impulse

27. Get in touch.
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Currently Trends for choosing a
dining facility.
• Cleanliness of the premises
• Quality of service
• Quality of food
• Price and value relationship
• Parking and Accessibility
• uniqueness
• Various other factors

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Hospitali
Tree.
Management
and operation
• Self operation
• Integrated to the hotel
• Franchise agreement
• Management contracting

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Hospitali
Tree.
Type & Concept
• Formal
• Informal
• Specialty

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Hospitali
Tree.
Formal restaurant.

31. Get in touch.
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Hospitali
Tree.
Formal restaurant.
Characteristic :
• High class of services (French or silver service).
• Formal dress code.
• Reservation required.
• Exclusive decoration, furniture, & equipment.
• Expensive.

32. Get in touch.
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Hospitali
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Main dining
Room.
Characteristic :
• Located in the hotel.
• Residence guest to be served.
• Open for breakfast, lunch, dinner.
• Closed at midnight.
• Valet parking.
• Entertained by band or orchestra.

33. Get in touch.
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Hospitali
Tree.
Grill house. Characteristic :
• Non residence guest to be served.
• Large turn over.
• Served fish, chicken, meat, and short
• selection on first course & dessert
• Elaborate service & equipment.
• Open for lunch & dinner.
• Entertained by piano & violin.

34. Get in touch.
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Supper club.
Characteristic :
• Expensive.
• Formal dress code.
• Open for lunch & dinner.
• High qualified and talented staff
(more personalize service).
• Entertained by band or live music.
• Dance floor is available.

35. Get in touch.
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Hospitali
Tree.
Fine dining.
Fine dining, on the other hand, is a more formal style of
eating. Exceptional food and expensive restaurants typify fine dining,
yet inexpensive alternatives are also commonplace. Food is served by
the qualified front of house personnel more formally. Service is
superior, and the restaurant will have an elegant, calmer atmosphere.
The ambience is a crucial factor that creates an alluring dining
atmosphere. The lighting, table settings, staff, style, design and
architecture of the building all come into play to blend together to
create the ambience.

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Informal restaurant.

37. Get in touch.
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Tree.
Informal
restaurant.
Characteristic :
• Cheap price of food and beverages.
• No reservation required.
• Quick and simple service.
• Casual dress code.

38. Get in touch.
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Hospitali
Tree.
Coffee shop or
brassrie.
Characteristic :
• Light meal and easy preparation.
• Quick service.
• Open 24 hours.
• Open for breakfast to supper.
• Low qualified skill required.

39. Get in touch.
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Hospitali
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Cafeteria.
Primarily self-service with customer choosing
selection from a counter or counters in varying
designs and layouts. Originally developed for the
industrial feeding market but now seen a variety of
sector such as schools, colleges, office buildings, etc.

40. Get in touch.
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Tree.
Bistro.
Bistros are usually defined by the food that they
serve, usually serving some kind of a mix between
continental favorites and local delicacies. Most
bistros tend to serve alcohol along with their food
and tend to be open through the course of the day.

41. Get in touch.
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Hospitali
Tree.
Fast food
restaurant.
A fast food restaurant, also known as a quick service
restaurant (QSR) within the industry, is a specific
type of restaurant that serves fast food cuisine and
has minimal table service.

42. Get in touch.
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Hospitali
Tree.
Food court.
A “food court” or “hawker center” is a center -
various food stalls selling local & other food.
Individual stalls selling food at very reasonable
prices. Air-conditioned environment in food court
but not in hawker center.

43. Get in touch.
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Specialty restaurant.
Restaurant in which the concept takes priority over
everything and influencing the architecture, food, music,
uniform, and overall “fell” of the restaurant.

44. Get in touch.
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Hospitali
Tree.
Basic Layout &
Floor Plan
60 : 40
• Reception or waiting area.
• Dining area.
• Bar.
• Side station.
• Kitchen area and pantry.
• Dishwashing & pot
washing area.
• Parking area.
• Toilet.
• Staff lounge.
• Store.
• Cleaning
locker.

45. Get in touch.
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Hospitali
Tree.
What Makes A
Great
Restaurant’s
Atmosphere ??
• Lighting.
• Furniture & space.
• Artwork & theme.
• Colors.
• Staff.
• Cleanliness.
• Comport.

46. Get in touch.
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Hospitali
Tree.
05
The future of
restaurant industry.

47. Get in touch.
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Hospitali
Tree.
How does it look like
in near future ??
Role of
technology
Higher
expectation
Cloud
kitchen

48. Get in touch.
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Hospitali
Tree.
methodology
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© 2016 Deloitte Development LLC. All rightsreserved.

50. Get in touch.
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Hospitali
Tree.
Thank you.
The best memories are made
around the table