BA and Beyond 20 - Lien Brusselaers and Jasper Bosmans - Optimize the experience, fix the machine

•

0 likes•2,273 views

A talk on customer experience and business processes. Companies are becoming more customer-centric -which is great- and are transforming their customer experience with customer journeys, personas and other things. Something they often forget to consider are the processes necessary to deliver this great experience. Ever heard of service design? Find out how to fix this during this talk!

Business

ba-beyond.eu — #BABeyond20
13 October 2020
Optimize the experience
Fix the machine
Lien Brusselaers & Jasper Bosmans

BA and Beyond 20 - Lien Brusselaers and Jasper Bosmans - Optimize the experience, fix the machine

Recently uploaded

John Halpern sued for sexual assault.pdfAmzadHosen3

Famous Olympic Siblings from the 21st Centuryrwgiffor

B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptxpriyanshujha201

Value Proposition canvas- Customer needs and painsP&CO

Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823

The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...lizamodels9

A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan

Call Girls In Panjim North Goa 9971646499 Genuine Serviceritikaroy0888

7.pdf This presentation captures many uses and the significance of the number...Paul Menig

Forklift Operations: Safety through CartoonsForklift Trucks in Minnesota

Organizational Transformation Lead with CultureSeta Wicaksana

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066

Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller

Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora

KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...Any kyc Account

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756dollysharma2066

Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9

How to Get Started in Social Media for Art League CityEric T. Tung

Recently uploaded (20)

John Halpern sued for sexual assault.pdf

Famous Olympic Siblings from the 21st Century

B.COM Unit – 4 ( CORPORATE SOCIAL RESPONSIBILITY ( CSR ).pptx

Value Proposition canvas- Customer needs and pains

Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...

The Coffee Bean & Tea Leaf(CBTL), Business strategy case study

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services

Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...

A DAY IN THE LIFE OF A SALESMAN / WOMAN

Call Girls In Panjim North Goa 9971646499 Genuine Service

7.pdf This presentation captures many uses and the significance of the number...

Forklift Operations: Safety through Cartoons

Organizational Transformation Lead with Culture

FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756

Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...

Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available

KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...

FULL ENJOY Call Girls In Majnu Ka Tilla, Delhi Contact Us 8377877756

Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...

How to Get Started in Social Media for Art League City