In this webinar, David Mallon, Head of Research for Bersin by Deloitte, Deloitte Consulting LLP, will summarize the latest research on how forward-looking organizations are adapting their approaches to development in order to better meet the needs of modern learners. David will be joined by Carol Leaman, President & CEO, Axonify, who will share real-world examples of these trends and practical advice for other organizations facing similar challenges.
Get the recording here: know.axonify.com/modern-learner-webinar
1. Meeting the Needs of the Modern
Learner
David Mallon,
Head of Research, Bersin by Deloitte
Carol Leaman,
Chief Executive Officer, Axonify
June 23, 2015
2. Meeting the Needs of the Modern
Learner
David Mallon,
Head of Research, Bersin by Deloitte
Carol Leaman,
Chief Executive Officer, Axonify
June 23, 2015
26. 1. Each of these organizations recognized that
learning had changed, so they were looking for a
new approach
Large children's’
toys retailer
Ethicon (part of
Johnson &
Johnson)
Full-service
automotive retailer
Target Group • 6600 retail associates
- Canada
• Medical sales reps • Over 19,000 retail
employees - US
Application • All associate training
- product, safety,
shrink, Omnichannel
• Product knowlege • LP & safety awareness
training
Driven By • Learning team • Learning team within
the sales organization
• Operations and Risk
Management
Key Drivers • Too much to know
• Multi-generational
learners, high
turnover,
inconsistencies from
store-to-store
• Difficult to keep
product knowledge top
of mind with reps
• Rapidly changing
learning requirements
• Training not being
operationalized
• No way to track what’s
getting through to each
employee
27. 2. Selected a solution that aligned with their needs
28. 3. Approach was reinvented to align to the business
Large children’s
toys retailer
Ethicon (part of
Johnson &
Johnson)
Full-service
automotive retailer
Approach • Started with safety
and customer service
topics
• Chose to not go with
an LMS
• 1100 medical sales
reps worldwide
• Although the
compliance group
identified the need for
a new approach, felt
that the best chance of
success was with a
sales application
• Focused on a quick
experience (1-2
questions a day)
• Integrated into the
employee’s workday
• Focused on LP and
safety topics
Access • Computer in break
room
• Mobile devices
• Mobile or personal
computer
• Computers in the
stores
Results • Culture change
• >62% reduction in
safety incidents
• >50% increase in rep
confidence
• Impacting sales
• Shrink reduction by
55%
• Safety incidents
reduced by > 45%