3. What is a brand? A brand is a name, term, sign, symbol, design or a combination of the above to identify the goods or service of a seller and differentiate it from the rest of the competitors
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9. Brand Identity It is the marketer’s promise to give a set of features, benefits and services consistently
10. Brand Building Involves all the activities that are necessary to nurture a brand into a healthy cash flow stream after launch
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12. Brand Equity When a commodity becomes a brand, it is said to have equity
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14. What happens when equity increases? Commodity Brand Power Brands Presence + Personality
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18. Brand Loyalty Pyramid Committed buyer Likes the brand. Considers it a friend Satisfied buyer. Would incur costs to switch Satisfied buyer/no reason to change Switchers/Price sensitive
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25. Brand Status Step up advertising FAMILIARITY E S T E E M New Product Or Product should be phased out Cash Cow.Need to Sustain brand building activities Troubled brand Product up gradation required