Global Services Location Index 2016 | A.T. Kearney
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Global Services Location Index 2016 | A.T. Kearney
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Now in its seventh edition, the A.T. Kearney Global Services Location Index tracks the contours of the offshoring landscape in 55 countries across three major categories: financial attractiveness, people skills and availability, and business environment. This year’s report finds a new business model threatening established concepts of offshoring and expanding the market: automation combined with business process as a service (BPaaS) has the potential to be an even more powerful force for disruptive change than automation alone.
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Global Services Location Index 2016 | A.T. Kearney
- On the Eve of Disruption The 2016 A.T. Kearney Global Services Location Index™ #GSLI16
- The 2016 A.T. Kearney Global Services Location Index™ tracks how attractive it is to offshore business services to more than 50 countries. #GSLI16 2016 Global Services Location Index™
- Six of the top 10 countries are in Asia Pacific. #GSLI16 2016 Global Services Location Index™
- India (#1) continues to lead the index, followed by China (#2) and Malaysia (#3). #GSLI16 2016 Global Services Location Index™
- The Philippines (#7) has improved its score thanks to private-public partnerships such as the Next Wave Cities Program. #GSLI16 2016 Global Services Location Index™
- Brazil (#4) has moved up the ranking thanks to the depreciation of the real. #GSLI16 2016 Global Services Location Index™
- Colombia (#20) makes the largest advance of any country in the index, thanks to solid gains in IT/BPO experience and in country infrastructure. #GSLI16 2016 Global Services Location Index™
- Poland (#10) moves into the top 10 this year thanks to a strong improvement in compensation costs. #GSLI16 2016 Global Services Location Index™
- Ukraine (#24) has moved up 17 positions, based in part on more competitive tax and regulatory costs. #GSLI16 2016 Global Services Location Index™
- Turkey (#21) has consistently improved its scores across most dimensions. #GSLI16 2016 Global Services Location Index™
- Many call center operators find service quality in South Africa (#48) is superior to that of onshore centers. #GSLI16 2016 Global Services Location Index™
- Several global trends have emerged, as well, most notably robotic process automation (RPA) and Business Process as a Service (BPaaS). #GSLI16 2016 Global Services Location Index™
- RPA and BPaaS are a powerful source of disruptive change. #GSLI16 2016 Global Services Location Index™
- RPA is three times faster than humans, with no errors and no absenteeism. #GSLI16 2016 Global Services Location Index™
- BPaaS may make outsourcing accessible to smaller companies. #GSLI16 2016 Global Services Location Index™
- Additionally, social impact sourcing is on the rise, broadening the talent pool to disadvantaged groups. #GSLI16 2016 Global Services Location Index™
- For more information about A.T. Kearney’s 2016 Global Services Location Index, please visit: www.atkearney.com/strategic-it/ global-services-location-index #GSLI16