Pilar Manchón (head of voice interaction at Intel) presentation during the Assist Workshop 2016

1. SUPER HUMAN?
Pilar Manchón
Sr. Dir. of Voice & Digital Assistance

2. Intelligence

3. What is it that we seek with AI?
Ø Deliver more, be>er, faster,…
Ø Improve the quality of living
Ø Improve the UX
Ø Improve Customer SaGsfacGon
Ø Improve Sales / Loyalty / Branding / …

4. AMBIENT
COMPUTING
COGNITIVE
COMPUTING
NEUROMORPHIC
COMPUTING
ARTIFICIAL
INTELLIGENCE
DEEP LEARNING
DNN PERVASIVE
COMPUTING
IOT

5. h>p://www.leicht.com/en/kitchen/modern-style/

6. Know Me to Help Me……..
Guide me through my
shopping choices to
help me make better
decisions
Help me better manage
my household, so I can
take care of my family
and improve my quality
of life
Coach me to
improve my skills
and acquire new
abiliGes
Help me coordinate
the logistics of my life
so I can focus on more
important things

7. • Cloud vs. Edge Compute
• PersonalizaGon vs. Privacy
• Agency
• Security
• Trust & DelegaGon
Trade-offs & Issues

8. Is this the future?

9. What do people imagine when
we say “AI”?

10. HAL 2000

11. ArGficial Intelligence

12. Terminator

13. Ex-Machina

14. What comes to mind with these guys?

15. What is your mental image of…

16. First impressions do ma>er…
… and takes someone 0.1 seconds on average to get it!

17. One third of people develop a
fixed idea of a virtual agent
within hours…
Hours
Days
Months
Another third, within days…

26. Friend or Foe?

28. This is only the beginning…

30. RelaGonship

31. CreaGng a relaGonship
SMART TRUSTWORTHY DELEGATE
PHASE 1 PHASE 2 PHASE 3
• What can you do?
• How useful is it?
• Is is easy to interact with you?
• Is it be>er than…?
• How dependable are you?
• What is your performance
• Whose side are you on?
• How well do you know me?
• I trust you
• You know me well, even be>er!
• I can focus on other decisions
• Taking services for granted

32. Why mulGdimensional intelligence?

33. MulGdimensional Intelligence…
EmoLonal Intelligence Social Intelligence FuncLonal Intelligence
Personality

34. Are all virtual enGGes created equal?

35. Command & Control
Washing Machine, please start a load of heavily soiled whites.
StarGng a load of heavily soiled
whites…
Lola, please start a load of heavily soiled whites.
Consider it done Dan. What a
beauGful day, don’t you think?

36. Talking to devices
WASHING MACHINE!!!
PLEASE START A LOAD OF HEAVILY SOILED WHITES!!!!!
Washing Machine, please start a load of heavily soiled whites.
Alexa, Siri, Cortana, please start a load of
heavily soiled whites.
Alexa, Siri, Cortana, please tell my washing
machine to start a load of heavily soiled
whites

37. MulGdimensional Intelligence…
… and it is the key to human-like,
natural & mulGmodal communicaGon
… promotes
TRUST…

38. QUESTIONS?