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Inbox Zero




Presented by Amber Simonsen
Pierce Transit                Taking Control of Your
                                              E-mail
Objectives

        Smart Folders

     Empty Your Inbox

    E-mail Processing

      Tolerance levels
Face the Facts
Time & Attention are finite

               Demands are infinite

     Your job is not e-mail

                          E-mail is a tool
100+ e-mails a day
Checks e-mail
 twice a day
I’ll deal with
you later…
Inbox Residents
Volume
Time
Avoidance
Control


            WHAT’S YOUR ISSUE?
Inbox Zero
• Not new
• Doesn’t work for everyone
• Phase coined by Merlin Mann – 43 Folders
• All about action
Inbox Zero: E-mail
            Processing
E-mail Processing:
    Delete
    Delegate
    Do/Respond
    Defer
    File



                              Photo by Örvar Atli Þorgeirsson
Delete
Read it, Delete it

If you can’t delete it RIGHT NOW, either:
   - place it in your hold folder
   - or file it
Delegate

Forward it and
Do
“Could you send Sally your report draft?”
“I’ll send you comments by the end of the
   month”
“Would you get with Harry to work on that
  draft to bring to the meeting?”
“Please restart your computer”
“Lunch is served from 11-2, let’s eat!”
Respond
Can you answer it in 2 minutes or less?




        JUST DO IT!
Defer
File
Two types of e-mail that can be filed:
1) I must keep this
2) I want to keep this
    6 Yrs                      Contracts
         1 yr                                 Temp
            6 mths
                1 mth          Sent
                               Memos
                                           Saved
                                           Mail
Min                   Max




      Creating Smart Folders

Define Order           Start Small
• Set up Smart Folders in Outlook

• Take 20 minutes and PROCESS your e-mail
  (starting with the most recent)

• If not complete in 20 minutes: Move remainder
  of e-mail to a folder

• Only when Inbox is empty: Go to your top priority
  smart folder and begin responding to or acting
  on the e-mails
                      Getting Started
Wrap Up
Check e-mail in spurts, NOT constantly

      Process to zero

Ninja move for every e-mail

     Use your Smart folders for success

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Inbox Zero

  • 1. Inbox Zero Presented by Amber Simonsen Pierce Transit Taking Control of Your E-mail
  • 2. Objectives Smart Folders Empty Your Inbox E-mail Processing Tolerance levels
  • 3. Face the Facts Time & Attention are finite Demands are infinite Your job is not e-mail E-mail is a tool
  • 8. Volume Time Avoidance Control WHAT’S YOUR ISSUE?
  • 9. Inbox Zero • Not new • Doesn’t work for everyone • Phase coined by Merlin Mann – 43 Folders • All about action
  • 10. Inbox Zero: E-mail Processing E-mail Processing: Delete Delegate Do/Respond Defer File Photo by Örvar Atli Þorgeirsson
  • 11. Delete Read it, Delete it If you can’t delete it RIGHT NOW, either: - place it in your hold folder - or file it
  • 13. Do “Could you send Sally your report draft?” “I’ll send you comments by the end of the month” “Would you get with Harry to work on that draft to bring to the meeting?” “Please restart your computer” “Lunch is served from 11-2, let’s eat!”
  • 14. Respond Can you answer it in 2 minutes or less? JUST DO IT!
  • 15. Defer
  • 16. File Two types of e-mail that can be filed: 1) I must keep this 2) I want to keep this 6 Yrs Contracts 1 yr Temp 6 mths 1 mth Sent Memos Saved Mail
  • 17. Min Max Creating Smart Folders Define Order Start Small
  • 18. • Set up Smart Folders in Outlook • Take 20 minutes and PROCESS your e-mail (starting with the most recent) • If not complete in 20 minutes: Move remainder of e-mail to a folder • Only when Inbox is empty: Go to your top priority smart folder and begin responding to or acting on the e-mails Getting Started
  • 19. Wrap Up Check e-mail in spurts, NOT constantly Process to zero Ninja move for every e-mail Use your Smart folders for success

Editor's Notes

  1. You’re each here for a different reason. From what I learned over the years, there seem to be four main problems that contribute Inbox overflow. I’m guessing some of you have volume issues, you just get too much e-mail. You try to keep up, but really, you just get to those important ones or feel behind on your responses.
  2. Some of you have “normal” volume, but your issue is that you have a job that only allows you to check e-mail a few times a day/week. So when you do check, you’ve got TONS and are likely to ignore anything that’s not high priority.
  3. Then there are the procrastinators. That was me! They always get to those high priority e-mails, but those that can wait sit in their inbox until a slow Friday afternoon when you go crazy and play catch up.