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Electrical Safety  In and Around the Home
Electrical Safety In and Around the Home ,[object Object],[object Object],[object Object],Funded by: United States Fire Administration/ Federal Emergency Management Agency
Fire and Burn Death and Severe Burn Injury ,[object Object],[object Object],[object Object],[object Object],[object Object],(Sources: National Fire Protection Association, National Center for Health Statistics)
Incidence of Severe Electrical Injury  ,[object Object],[object Object],[object Object],[object Object],[object Object]
Electrical Burn Injury Topics ,[object Object],[object Object],[object Object],[object Object]
Electricity Dominates Our Lives
Wall Switches and Outlets Outlet Wall Switch
Small Investment, Big Lifesaver  GFCI  = G round  F ault  C ircuit  I nterrupter
Testing a GFCI (Ground Fault Circuit Interrupter) Test Button Reset Button
Outlet Locations Needing GFCI Protection ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Special Note for Pre-1970 Construction  ,[object Object],[object Object]
Capacity Issue: Overloaded Electrical Outlets
Capacity Issue: Approved Power Strips
Capacity Issue:  Circuits and House Service
Extension Cord Safety Indoor Outdoor
Extension Cord Safety Inside the Home ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Check Cords and Plugs for Hazards
Unplug Appliances at the Plug, Not By Its Cord
Check Lamps and Light Fixtures  for Bulb Wattage Recommendations CAUTION: Risk of Fire. Use Maximum 60 Watt Bulb or Lower.
Your Kitchen: Haven or Hazard?
Keep Appliances Away from Water  on a Dry Surface While in Use Insert images of Kitchen appliances and their proper/improper use
Remember… Water and Electricity Don’t Mix
Heating Pad and Electric Blanket Hazards ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Outdoor Household Electrical Safety  ,[object Object],[object Object],[object Object],[object Object]
Outdoor Extension Cord Safety  ,[object Object],[object Object],[object Object]
Avoid Severing Outdoor Extension Cords
Look UP and Live Ladder Pruning Saw
Call Before You Dig! Call Before You Dig!
Call Before You Dig. Don’t Get Burned.
Preventing Electrical Injuries to Children ,[object Object],[object Object],[object Object],[object Object]
Precautions for Toddlers ,[object Object],[object Object],[object Object],[object Object]
Preventing Electrical Injuries to Children ,[object Object]
Protecting Children from Electrical Outlets
Protecting Children from Electrical Outlets
Electrical Safety Messages For Older Children ,[object Object],[object Object],[object Object]
Avoid Power Lines  ,[object Object],[object Object],[object Object]
Don’t Play Near Ground Transformers Warning: High Voltage – Keep Out
Stay Away from Electrical Substations  ,[object Object],[object Object]
Emergency Care of Electrical Burns ,[object Object],[object Object],[object Object],[object Object],[object Object]
When the Injured Person is Safely Away from and No Longer in Contact with Electricity ,[object Object],[object Object],[object Object]
If the Person is Conscious and Breathing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why Electrical Burns Always Need Medical Care ,[object Object],[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object]
Be Aware! Always be careful when using electricity

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Electrical safetypowerpointpresentation

Hinweis der Redaktion

  1. This presentation is designed to increase awareness of electrical injury in and around the home, especially as it involves children. If you have any questions or you’ve had personal experience with electrical injury you’d like to share, we hope you’ll speak up. Also, since contact with electricity can cause serious injury, please be on notice that a few of the photos are graphic. (Bridge) This program was developed by people with a special interest in in fire and burn safety, including electrical fires and injuries.
  2. Burn care professionals and fire service public educators from throughout the United States and Canada put together this program, as members of the American Burn Association Burn Prevention Committee. Their mutual interest in developing and distributing these safety messages about electricity has been supported by a grant from the U.S. Fire Administration. Firefighters and the emergency service professionals that work with them in the field have a special interest in burn injury. (Add, if it applies to your area) In many regions, firefighters have started separate nonprofit organizations, to support burn centers and burn survivors and educate the public about fire and burn prevention. (For a local tie-in, the presenter can acknowledge the activities and service area of the regional burn center(s), the local fire department, and the separate regional support group if there is one.) (Bridge) What is the overall scope of the fire and burn injury problem in the country?
  3. Up to 4,000 people a year die in the U.S. from fire and burn injuries. Most die at the scene. Most of those with severe fire and burn injuries who do not die at the scene are transported immediately to one of the 125 hospitals in the U.S. with specialized burn centers. Physicians, nurses, therapists and other members of the burn teams at these centers treat over 25,000 such admissions each year. Burn specialists also care for many of the 600,000 burn injuries treated in hospital emergency departments each year. These patients are often referred to burn specialists after initial treatment at the hospital where they were first seen. ( Bridge) What is electrical injury and how many such injuries are treated in burn centers each year?
  4. Electrical injury occurs when a person is shocked, burned, or otherwise injured directly by electricity. Each year, the burn centers in the United States admit over 1,000 patients with electrical injuries serious enough to require treatment in a specialized burn treatment center. They are often among the most severely injured patients hospitalized in these centers. Several hundred of these injuries occur on the job. Today however we’ll focus on electrical injury prevention in and around the home. There, curious toddlers can suffer serious injury by biting, sucking or chewing on electrical cords or poking objects into unprotected electrical outlets. Older children may be injured in high-risk activities such as climbing trees near power lines or climbing fences to enter electrical substations. Adults doing chores around their homes may also experience severe electrical injury, often when a ladder contacts a power line. (Bridge) What can we learn about these injuries?
  5. Today we’ll talk about four topics related to electrical burn injury. Main causes of electrical injury in and around the home The special risks to toddlers and older children Preventing electrical burn injuries; and What to do when an electrical injury occurs, before emergency medical workers arrive (Bridge) Let’s begin by looking at how electricity is such a large part of our lives.
  6. Think about all of your daily activities that rely on electricity and bring you in contact with it, without your giving much thought to its hazards. You may start the day with a hair dryer, work at a computer or with an electric drill all day long, and watch the evening news on television before you go to sleep. As harmless as these devices appear, they all could be part of a hazardous situation related to electricity. (Bridge) Let’s look at some potential electrical problem areas around our homes, involving wiring, lamps and cords. We’ll begin with the wall switches and outlets that connect us to electrical energy. What do we need to know about wiring?
  7. The U.S. Consumer Product Safety Commission estimates that 3,900 injuries associated with wall switches and electrical receptacle outlets are treated in hospital emergency rooms each year. These switches and outlets are involved in an estimated 5,300 fires. Potential problem switches or outlets, most often found in older homes, should be replaced by a licensed electrician. Such problems include: . Wall switches or outlets that feel hot, emit smoke or sparks . Outlets serving lamps which flicker or fail to light . Outlets which may have deteriorated from heavy use over the years and no longer hold plugs tightly About one third of the injuries from electrical outlets occur when a young child inserts a metal object such as a fork or a key into an outlet, resulting in electric shock or burn injury to hands or fingers. We’ll discuss how these injuries can be prevented later in this program. (Bridge) A “GFCI” is used in certain outlets to help prevent electric shock and electrocution in and around the home. What is a “GFCI” and when are such outlets especially important?
  8. “ GFCI” stands for “Ground Fault Circuit Interrupter”. It’s an important device that should be part of any outlet located near where water is used, or could be present nearby, when an appliance is plugged into it. Basically, this applies to all outlets in kitchens or bathrooms or outside the house. The GFCI is a switch inside an electrical outlet that immediately interrupts the flow of current through a circuit when a “ground fault” occurs, typically because water or a metallic object has come into contact with the live current. By cutting off the current to the affected circuit, the GFCI prevents electrical shock or even electrocution if someone using an appliance plugged into that outlet comes into contact with that water or metallic object. Because water is such an effective conductor of electricity, it is very dangerous and can be deadly when it provides the bridge between live current and a person. This can happen, for example, if a plugged-in hair dryer falls into an occupied bathtub. The U.S. Consumer Product Safety Commission estimates that more than two-thirds of the 300 electrocutions that occur in and around the home each year could be prevented by installing GFCIs where needed. (Bridge) How do I recognize whether an outlet has a GFCI?
  9. GFCI-protected outlets are distinctively marked with a colored “Test” or “Push to test” and “Reset” buttons. Some outlets can be GFCI-protected but do not have “test” or “reset” button markings. In this case, the entire circuit is protected with a GFCI circuit breaker in the panel board where it too is marked with a “Reset” and “Push to Test” buttons. When the GFCI has sensed a fault and closed the circuit, the reset button will not function until it no longer detects current leakage. (Bridge) What receptacles should have GFCI-protected outlets?
  10. You may be surprised how many locations pose hazards that call for GFCI protection in nearby electrical outlets. These include obvious locations near where water may be present, such as kitchen counter tops and bathrooms, “wet bar” sinks, and recreation areas like swimming pools, spas and hot tubs. All outdoor receptacles should be protected, along with those in work areas and garages, where metallic objects could contact live current, and crawl spaces and unfinished rooms in basements or storage areas, where dampness could pose a problem. (Bridge) Were GFCI’s in common use when your house was built? Were they present when you bought your house?
  11. Since 1970, GFCI’s have been required by most standard electrical codes. However, if you are living in a home built before 1970, you may not have adequate protection from ground faults. A licensed electrician should replace non-GFCI outlets with GFCI versions in any of the locations listed on the previous slide. The cost of replacing obsolete receptacles is minimal compared to the safety GFCI outlets provide. (Bridge) Can you think of other hazards related to your electric wiring?
  12. Overloading the capacity of your electrical system creates safety risks that could lead to electrical injury. Here, the use of several plug adaptors at a single outlet may overload the circuit which serves the outlet. Is this a frequent practice in your home? (Bridge) When so many appliances depend on a multiple plug adapter, what device would represent a safer approach?
  13. For outlets serving multiple appliances, a power strip is normally safer and more convenient than multiple plug adaptors. As with any electrical device identified in this program, make sure that any power strip you purchase carries the label of a national testing organization such as Underwriters Laboratories (UL ®). M ake sure your power strip has both a surge protector against extra sources of electricity from outside, and typically a 15-amp limit to the total use of the power strip itself. (Bridge) Are both the individual circuits and the overall electrical service of your home able to meet the demand?
  14. Make sure you have enough wiring to handle the electricity requirements of all your appliances, including computers, entertainment centers and kitchen appliances. A particular circuit may become overloaded, even if the capacity of your overall house service is adequate. If you frequently trip a breaker or blow a fuse on the same circuit, you should have a licensed electrician update your electrical service. He or she may recommend additional outlets or circuits, or an expanded capacity for your total house service. (Bridge) W hat should you be concerned about in using extension cords?
  15. In homes or apartments with few original outlets and a typical modern number of devices that use electricity, extension cords have become an increasingly permanent feature. The U.S. Consumer Product Safety Commission (CPSC) estimates that about 3,300 residential fires each year originate in extension cords, killing 50 people and resulting in 170 injuries. Altogether, 4,000 visits to emergency rooms are attributed to injuries related to extension cords; half of them result from people tripping over them and falling. Make sure that any extension cord you use meets the combined wattage needs of the appliances and devices it serves. Heaters and power appliances used temporarily indoors will require heavy duty cords like the one in the picture above. For a more complete approach to your power needs, have the overall capacity of your electric service checked by a licensed electrician. (Bridge) Along with capacity, what usage issues are involved with extension cords?
  16. Several rules are important when using extension cords inside the home: Use extension cords only when necessary and on a temporary basis. Unplug and put away extension cords when they’re not being used. Many people are unaware that an extension cord will still conduct electricity until it is unplugged from the outlet, even if no appliances are attached to it. It may be especially dangerous if it’s on the floor, accessible to children and pets. Always keep slack in extension cords. A taut cord puts tension on plugs and receptacles and increases the chances for connections to pull loose. Don’t run extension cords across doorways, through other heavy traffic areas or under rugs. Never staple or nail extension cords to walls to get around a doorway. An additional wall outlet should be installed by a licensed electrician, and the household’s circuits may need realignment. Use only three-wire extension cords for appliances with three-prong plugs and outlets. Never remove the third (round or U-shaped) prong of an appliance cord to accommodate a two-hole extension cord or wall outlet. Use special adapter plugs to connect three-prong plugs to two-hole cords or outlets. (Bridge) What guidelines apply to keeping all electric cords in good condition?
  17. Many times we take our appliances for granted. We see and use them every day but don’t really “see” them. Periodically we should inspect their cords for signs of cracking, fraying or loose plugs. Don’t attempt to mend them with electric tape. Instead, have them rewired by a licensed electrician or replace them. (Bridge) Can you suggest another important practice to keep the connection between cord, plug and outlet in safe working order?
  18. To avoid weakening the prongs and the wiring inside a plug and creating the risk of an electrical shock, always unplug appliances by pulling on the plug, not the cord. (Bridge) Next we’ll consider lamps and lighting fixtures.
  19. Every lamp and lighting fixture should have a label displaying the recommended bulb wattage, but the label may be hard to see. To prevent a fire, never exceed this wattage recommendation. Although the practice is frequently displayed in movies and on TV, never place scarves or any other cloth on top of a lamp to create mood lighting. Light bulbs get very hot and could ignite the cloth. Metal torchiere lights with 300-watt bulbs are dangerous and should be replaced with safer lighting. (Bridge) Next we’ll look at electrical problems for specific rooms in the home, starting with the kitchen.
  20. The kitchen can be a particularly hazardous area for electricity. Remember, water and electricity don’t mix. We often use electrical appliances close to the sink. Counter tops may be wet and we often have wet hands while preparing and cooking. (Bridge) What are some electrical safety precautions for the kitchen?
  21. In addition to GFCI protection in kitchen outlets, always use electrical appliances as far away from from the sink as possible. Make sure both the counter and your hands are dry. Keep appliance cords away from stove burners and toward the back of the counter. Cords that dangle over the counter edge can be pulled on by children and pets or you yourself could become tangled in them. A serious scald or contact burn as well as electrical injury could result. Never use metal utensils to retrieve stuck bread or rolls from a plugged-in toaster. Always unplug the toaster first. For extra safety, always unplug portable cooking appliances when they’re not in use. If an electrical appliance or its contents catch fire, NEVER use water to put it out – water can conduct electricity back to you, causing injury or even death. If you can reach it safely, turn off or unplug the appliance. Keep a multi-purpose fire extinguisher handy to use on small kitchen fires. Be prepared to get out of the house and call the fire department if the fire is not immediately extinguished. ( Bridge) Let’s move on to the bathroom.
  22. Water and electricity are an especially bad mix in the bathroom. Because we frequently use electric space heaters, hair dryers, curling irons, curlers and radios in the bathroom, electric outlets should be GFCI-protected. Make sure the floor, sink and counter are dry before plugging in and using any appliance. Avoid dangling cords, and put hot curling irons up and out of the reach of children and combustibles, to avoid contact burns as well as electrical injury. Such irons stay dangerously hot for as long as 5 minutes after use. If a plugged-in appliance falls into water, don’t reach in to get it. Turn off the power at the circuit breaker or fuse box. (Bridge) Can you think of any electrical hazards found in the bedroom?
  23. Never sit or sleep on a heating pad or electric blanket. They are designed to be placed over the body, not under it. Never place anything heavy on such a pad or blanket. Remember to turn them off after you leave the bed. This is especially important if you leave pets home alone. Fires have actually started because a pet curled up on top of a electric blanket left on by its owner. There are special additional rules for heating pads. First, they should only be used for 15 to 20 minutes at a time. Since users may not realize how hot a pad is after a few minutes, many are now manufactured with automatic “off” switches. This reduces the risk of both serious contact burns and fires. An alarm clock or kitchen timer can be used as a reminder to turn off a pad that lacks an automatic switch. (Bridge) The risk of electrical shock or even a fatal electrical injury is just as strong, perhaps more so, out of doors. What general rules apply to handling electrical equipment outdoors?
  24. When using electrical equipment outside your home: Make sure the power source for any outdoor use is GFCI-protected. Use only heavy-duty, outdoor extension cords Practice handling equipment in any position where you will use it, before connecting it to the power source. Never use an electrical appliance outdoors when the ground is wet or damp, and beware of puddles left behind from rain or nearby outdoor water use. (Bridge) What safety guidelines apply to extension cords used outdoors?
  25. Don’t use lightly insulated indoor cords outdoors. Extension cords intended for outdoor use should be clearly marked as such at the point of sale. Before attaching an extension cord to any portable electrical appliance such as a mower, edger, hedge-trimmer or saw, determine the length you will need to complete the job without stretching the cord, and your own reach, to the danger point. Along with different lengths, heavy duty cords come in a variety of sizes, or “gauges”, depending how much wattage an appliance requires. Review manufacturer’s guidelines for both the cord and the appliance to make sure your cord is heavy enough for the job. Store all cords indoors when not in use. Outdoor conditions can deteriorate a cord over time. (Bridge) What do you think is the most common error made in using outdoor power tools?
  26. Although there are no statistics that we know of, we expect this slide illustrates the most common error in using extension cords with power tools outside. Have you ever cut through an extension cord? We don’t usually demonstrate incorrect practices in prevention programs, but we thought this one was too obvious to lead anyone to make the same mistake. The message here is to be constantly aware of positioning an appliance so as to avoid cutting through its power cord. (Bridge) When your outdoor work takes you up a ladder, what are the hazards?
  27. Whenever you use a ladder always be aware of power lines. The ladder in the left picture and the long-handled pruning saw in the right one are dangerously close to power lines. Be careful where you place and erect a ladder or use a pruning saw. Keep your eyes up when working close to power lines using these or other tools while doing such chores as painting, installing an antenna, cleaning out gutters or trimming trees. Always assume overhead lines are LIVE power lines. This applies both to lines between utility poles and those connecting to your home. . Always keep yourself, your equipment and anything else you carry at least 10 feet from overhead lines. Even though you may notice what appears to be insulation on a line, NEVER assume it is safe to touch it. Even momentary contact can injure or kill. Stay away, to stay alive. Bridge) You may need to look down as well as up to avoid electrical hazards outdoors.
  28. When you plan to do any serious digging while planting a tree, establishing a new garden or installing a sprinkler system, make sure you know where underground wires and cables may be located. Most states and municipalities have a number you can call to find out before you dig. Serious burn injuries can occur when you dig into a live electric line. (Bridge) The following slide is very graphic but shows the hazards of not calling before you dig. You may want to look away for a moment.
  29. This picture shows a devastating electrical burn to the hand and foot of a man who dug into an underground wire. The photos show where the electricity entered and exited the body. Note the loss of his thumb and index finger. The white and black areas are very deeply burned and will require surgery to heal, and he may lose part of his foot. (Bridge) Let’s turn now to look at electrical burn hazards to children, beginning with two main considerations.
  30. Create and maintain a child-safe environment, as described in this program, and Begin early to make children understand the dangers of electricity. As soon as children can understand danger, it’s time to start teaching them about electrical safety. (Bridge) For their protection, you can start with the following actions.
  31. For small children: Cover all electrical outlets. Covers that screw into the outlet plate give better protection than push-in types. Keep countertop appliance cords towards the back of kitchen counters. Keep appliance cords out of sight and reach of young children. And protect little children from irons both while pressing clothes and by finding a place for irons to cool which is out of their reach. (Bridge) The following slide is a graphic example of an electrical burn to a young child. You may want to look away if this might disturb you.
  32. Young children tend to put everything they can in their mouth when they explore their surroundings.. This puts them at risk for a serious burn of the mouth and lips from sucking, biting or chewing on electric cords and plugs. This slide shows such an injury, which often occurs where a plug connects loosely to an outlet. Such injuries often require surgical intervention and extensive physical therapy to prevent lifelong complications for this important area of the body. (Bridge) How can such injuries be prevented?
  33. Plug and outlet covers can protect children from electrical injury by preventing them from putting sharp objects and fingers into electrical outlets. Some safety covers are simple plastic plugs which can be pressed into an unused outlet by hand. Look for covers whose color matches the outlet plate, since matching colors are less likely to attract a child’s attention. This slide displays a variety of the more advanced safety plugs now available on the market, which provide additional protection. (Bridge) The next slide shows two such outlet covers in place.
  34. Both of these outlet covers require simultaneous pressure on both sides to open and remove them. The cover on the left allows plugging and unplugging electrical cords from one of a pair of outlets while preventing access to the other outlet. The cover on the right protects both outlets, whether or not they are in use. (Bridge) What are some electrical injury precautions for older children?
  35. As children grow older, their world expands and so do the hazards. As they start to use electrical appliances in and around the home, make sure they understand how to use them safely. Emphasize the importance of keeping electric toys and appliances away from water and wet surfaces. Make sure they keep metallic balloons indoors and away from electricity. Teach them in particular about outdoor hazards, which they may encounter when you’re not around to guide them. (Bridge) What are some of these outdoor hazards?
  36. Power lines and pole transformers are a major concern when active children live or play near them. Teach them never to attempt to retrieve any item from overhead wires. Teach them to fly kites or balloons only in open areas where there are no overhead power lines. If they have access to trees with branches they can reach, make sure they realize that climbing trees where wires are present carries a double hazard. Contact with a power line might cause them to fall and suffer a serious traumatic injury as well as a major electrical injury. (Bridge) Junction boxes can also be dangerous.
  37. Newer housing developments often install power lines underground rather than overhead. Children need to learn not to play on or around the above ground-level transformers that come with underground wiring. Sometimes children attempt to poke sticks or toys into them. (Bridge) Electrical substations and their transformers are especially dangerous. How should children be taught to avoid them?
  38. Teach children to respect the danger of the extremely high voltage current which passes through electric utility substations and their transformers. Teach them to respect the “Warning: High Voltage” signs at such facilities and stay away. The high fences around them are there to protect people from severe injury or even death. No object, like a ball or a Frisbee, is worth risking one’s life to retrieve it. (Bridge) What should you do, if you’re nearby when someone experiences an electrical injury, before emergency medical personnel can arrive?
  39. Always remember that if you are the first person on the scene when someone has sustained an electrical injury, you must first protect yourself. Don’t be the next victim. Never touch someone until you know the electrical power source is turned off. If you are unsure how to turn off the power, wait for qualified help to arrive from the utility company before touching the person. Finally, avoid using water to fight an electrical fire. Because water conducts electricity so well, the electricity can travel up the stream of water to you and cause an electrical shock. Use a multipurpose fire extinguisher instead. (Bridge ) Once the electrical threat is over, what do you do if the clothing or skin of the injured person is still burning?
  40. When the injured person is safely away from and no longer in contact with electricity, assess their airway, breathing and circulation (pulse). If they are not breathing or have no pulse, start CPR immediately and call 9-1-1. Continue CPR as needed to restore breathing, before focusing on the burn injury. (Bridge) What do you do if the injured person is conscious and breathing?
  41. If the person is conscious and breathing, stop the burning process by smothering any flames and cooling the burn with water. Call 9-1-1. If the injury resulted from direct contact with high-voltage electricity, do not move the patient. High-voltage current can fracture the spine, and attempts to move the patient may cause further harm. If there was no such direct contact, remove jewelry and tight-fitting clothing that may constrict breathing and circulation. Cover the person and keep them warm until emergency medical personnel arrive. (Bridge) You may not see much evidence of external injury, but the person may be more severely injured than you think. Why is it always important to seek medical care for electrical injury?
  42. When electrical current comes into contact with the body, its energy is converted into heat. The density of the current and therefore the greatest heat and tissue damage occurs at the entry and exit contact points, frequently the hands and feet. Any internal tissue may suffer damage that may not be immediately apparent. Although different tissues have different resistance to current flow (nerve tissue has the least and bone tissue the greatest resistance), they all act as conductors and they all can experience damage. Electricity can potentially cause the heart to beat irregularly or stop. Disturbances of heart rhythm frequently arise even after a stable heart beat has been obtained following an electrical injury. For this reason, continuous cardiac monitoring in a hospital intensive care unit may be necessary during the first 24 hours post-injury. (Bridge) What are the major conclusions to draw from this slide program?
  43. In conclusion, all electrical injuries are potentially severe and should be seen by a physician in an office or a hospital emergency department. Most electrical injuries that happen in and around the home are preventable. These injuries often happen because someone ignored a safety precaution or was in a hurry, distracted or under some type of stress. Don’t take safety for granted. Always use proper care when using electrical appliances. (Bridge) There’s a good two-word summary for this presentation. It’s………….
  44. … .. Be Aware ! These simple home electrical safety tips, if practiced on a daily basis, can help prevent a serious electrical injury. Thank you for inviting me to share this important information. Please share any experiences, make suggestions or ask any questions you may have.