EVALUATING
MARKETING
PERFORMANCE
Part 1
UNIT – 8

PART 1 UNIT 8
The ways and means or the techniques and
devices that are employed to assess the
marketing performance over a given period are
classified into four broad categories by
Professor Philip Kotler

Types of Marketing Control Process
• There are four types of marketing controls:
Annual Plan Control
Profitability Control
Efficiency Control
Strategic Control

Annual Plan Control
• Annual plan control is the monitoring of
current marketing efforts and results to ensure
that the annual sales and the profit goals are
achieved.
• Annual plan control signifies continuous
ongoing performance verification against the
annual plan and taking the necessary corrective
actions.

Annual Plan Control Process
• Setting Monthly or quarterly targets
• Monitoring actual performance
• Identifying serious deviations
• Taking corrective actions

Annual Plan Control Tools
• Five tools are considered in annual plan
control process:
• Sales Analysis
• Market Share analysis
• Market expense analysis
• Financial Analysis [Ratio Analysis]
• Customer Attitude tracking [through surveys]

Profitability Control
• Profitability control is to determine the actual
profitability of the firm’s products, territories,
market segments and trade channels.
• Profitability control is exercised to examine
whether the company is making and losing the
money.

Profitability Control
• This profitability control information is so vital
to the management that it is possible to take
discerning decisions on expansion, contraction
or suspension of marketing activities.
• Profitability control or profit analysis refers to
the study of profit generated and contribution
made to it by different products, regions and
the customers.

Efficiency Control
• Efficiency control is the task of improving the
efficiency of such marketing activities as
personal selling, advertising, sales-promotion
and distribution.
• Efficiency control is undertaken to evaluate
and improve the spending efficiency and
impact of marketing expenditures on the
marketing operations.

Efficiency Control
• The responsibility rests with the marketing
controller and marketing departmental line and
staff people.
• There is close relationship between
profitability and efficiency. Poor profits mean
less efficient management of sales-force,
advertising, sales-promotion and physical
distribution.

Efficiency Control
• These four areas are analyzed for efficiency
control:
Sales efficiency
Advertizing efficiency
Sales promotion efficiency
Distribution efficiency

Strategic Control
• Strategic control is the crucial task of making
sure that the company’s marketing objectives,
strategies and systems are optimally adapted to
the current and forecasted marketing
environment.
• Strategic control refers to the in-depth study
undertaken to examine whether the company is
pursuing its best opportunities with respect to
markets, products and channels.

Strategic Control
• It is the responsibility of the top management
and the marketing auditor.
• Such an investigation is a must because;
marketing is an area where rapid obsolescence
of objectives, policies, strategies and
programmes is a regular possibility.