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Library Client Survey 2007

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Adrian Shaw

Chisholm Institute Library Client Survey 2007

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Library Client Survey 2007 Adrian Shaw Manager Library and Information Management
Background ,[object Object],[object Object],[object Object],[object Object]
Background ,[object Object],[object Object],[object Object],[object Object]
Background ,[object Object],[object Object],[object Object],[object Object],[object Object]
Methodology ,[object Object],[object Object],[object Object],[object Object]
Response statistics • Location ,[object Object],[object Object],[object Object],[object Object]
Response statistics • Category ,[object Object],[object Object]
Response statistics • Gender, Domestic/International ,[object Object],[object Object],[object Object]
Response statistics • Frequency of visits ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Comparison with other libraries • Weighted Performance Index ,[object Object]
Comparison with other libraries • Weighted Performance Index Lowest performing category Highest performing category ,[object Object]
Comparison with other libraries ,[object Object]
Comparison with other libraries ,[object Object]
Comparison with other libraries ,[object Object],Priority categories for the clients
Client Perceptions • What clients believe is important ,[object Object],[object Object],[object Object],[object Object]
Client Perceptions • How clients believe the Library is performing ,[object Object],[object Object]
Client Perceptions • How clients believe the Library is performing ,[object Object],[object Object]
Client Perceptions • Where clients believe the Library can potentially improve ,[object Object],[object Object]
Look in this area of the grid for improvement opportunities. Shows areas of high importance, but low in performance Gap grid • All variables Performance Importance
Improvement opportunities • Location Gap scores Most common concern Unique to category
Improvement opportunities • Category Most common concern Unique to category
Improvement opportunities • Library visits Most common concerns Unique to category
Improvement opportunities • Online visits Most common concerns Unique to category
Improvement opportunities • Status Most common concerns Unique to category
Improvement opportunities • Gender Shared concerns across both groups
Review • What clients believe is important ,[object Object],[object Object],[object Object],[object Object]
Review • How clients believe the Library is performing ,[object Object],[object Object],[object Object],[object Object]
Review • Where clients believe the Library can potentially improve ,[object Object],[object Object],[object Object],[object Object]
Review • Recommendations ,[object Object],[object Object],[object Object],[object Object]

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