Service marketing &7 P's - Baskins and Robbins

Arun VI
Arun VISenior Territory Manager um ALLERGAN
Presented BY Metesh C Lodha Sreious P John Arun.VI L.Premananda Singh Service marketing Project at
Baskin Robbins ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Contribution of the service sector to the Indian economy ,[object Object],[object Object]
Leading service sectors in Indian economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Recent trends in Service Sector ,[object Object],[object Object],[object Object]
Growth of Baskin Robbins ,[object Object],[object Object]
 
 
 
 
 
Baskin Robbins in Indian chapter   ,[object Object],[object Object],[object Object],[object Object]
Growth of the organisation  (Techno-park outlet) ,[object Object],[object Object],[object Object]
Different service process ,[object Object]
STP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SWOT ANALYSIS OF BASKIN AND ROBBINS STRENGTH WEAKNESS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],OPPORTUNITIES THREATS ,[object Object],[object Object],[object Object],[object Object],[object Object]
Effect Of Internet And Telecommunication Technologies
Effect of internet and telecommunication technologies ,[object Object],[object Object],[object Object],[object Object]
Effect of internet and telecommunication technologies..  Contd. ,[object Object],[object Object],[object Object]
Marketing communication mix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
7 P’s of service marketing in relation with BR ,[object Object],[object Object]
Product menu
Product display
Product display
7 P’s of service marketing in relation with BR contd.. ,[object Object],Price 310 525gm Large hand Pack 180 275gm Regular Hand Pack 70 110gm Jumbo` 100 140 gm Double scoop 50 70 grams Single scoop Price Quantity Item
Pricing ,[object Object],[object Object]
Copy of bill
7 P’s of service marketing in relation with BR contd.. ,[object Object]
7 P’s of service marketing in relation with BR contd.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gift coupon Promotion
7 P’s of service marketing in relation with BR contd.. ,[object Object],[object Object],[object Object]
Promotion Get 31 on 31
7 P’s of service marketing in relation with BR contd.. ,[object Object],[object Object],[object Object],[object Object]
Promotion Birthday club
Birthday club ad.
Promotion contd. ,[object Object],[object Object]
Promotion contd. ,[object Object],[object Object]
Promotion contd. ,[object Object],[object Object]
7 P’s of service marketing in relation with BR contd.. ,[object Object],[object Object],[object Object],[object Object]
7 P’s of service marketing in relation with BR contd.. ,[object Object],[object Object],[object Object],[object Object]
Tange & Thick shake
7 P’s of service marketing in relation with BR contd.. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Physical evidence - pictures
Physical evidence - pictures
Physical evidence - pictures
Physical evidence - pictures
Physical evidence - pictures
Special branding activities by BR ,[object Object],[object Object],[object Object],[object Object]
Service Delivery Process
Service delivery process ( B to C) Order taking From the  Display, menu Customer visit Service processing  according to the order Informing the customer  when the flavor  is prepared Self service from  delivery counter Billing  Payment at cash counter Customer feedback Tasting samples
Service delivery process ( B to B) Order taking through Phone Customer visit  (or) Service processing  according to the order Service delivery to the institution  by the service boy Billing Cash collection by the service boy Customer feedback Packing
Service Delivery – Packing materials
Distribution system of BR
Raw materials Central unit -Pune Kerala central unit  Eranakulam Techno Park  Franchisee (F5) Trivandrum F1 F2 F3 F4 ‘ Snowman’ The cold company Customers Distribution system of BR
Distribution system of BR ,[object Object],[object Object]
Distribution system of BR contd. ,[object Object],[object Object],[object Object]
Distribution system of BR contd. ,[object Object],[object Object],[object Object],[object Object],[object Object]
Distribution system of BR contd. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object]
Presented BY Metesh C Lodha Sreious P John Arun.VI L.Premananda Singh
1 von 61

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Service marketing &7 P's - Baskins and Robbins