1 introduction to hospitaliy industry

1. NCHMCT FRONT OFFICE - I YR. B.Sc. 1 TOURISMTOURISM TOURISM •Temporary Visitors •Staying at least 24 Hrs •For leisure, business, family, pilgrimage etc.,  EXCURSION •Temporary Visitor •Staying less than 24 Hrs •Excluding people in transit

2. NCHMCT FRONT OFFICE - I YR. B.Sc. 2 MOVEMENT OF TOURISTMOVEMENT OF TOURIST  INTERNATIONAL TOURIST • travel is from one country to another  INBOUND • tourists entering a country  OUTBOUND • tourists leaving their country of origin for another  DOMESTIC TOURIST • when the travel is within the country

3. NCHMCT FRONT OFFICE - I YR. B.Sc. 3 TYPES OF TOURISMTYPES OF TOURISM  Rest & recuperation  Escape  Communication  Culture and education  Health

4. NCHMCT FRONT OFFICE - I YR. B.Sc. 4 TYPES OF TOURISMTYPES OF TOURISM  Special interest tours  Adventure and wild life  Convention tourism  Alternative tourism

5. NCHMCT FRONT OFFICE - I YR. B.Sc. 5 IMPORTANCE OF TOURISMIMPORTANCE OF TOURISM  Employment generation  Labour intensive  Prosperity -foreign exchange earner  Cultural exchange

6. NCHMCT FRONT OFFICE - I YR. B.Sc. 6  HOSPITALITY INDUSTRY • part of a larger enterprise known as the travel & tourism industry • having a common goal of providing desired products & services to travelers Hospitality Industry -Evolution &Hospitality Industry -Evolution & GrowthGrowth

7. NCHMCT FRONT OFFICE - I YR. B.Sc. 7 Hospitality Industry -Evolution &Hospitality Industry -Evolution & GrowthGrowth  HOTEL • a place where a bonafide traveler can receive food and shelter & allied services against payment  ORIGIN • oldest commercial endeavor in the world dating back 1200 years • with money as medium of exchange trade & travel flourishes

8. NCHMCT FRONT OFFICE - I YR. B.Sc. 8 Hospitality Industry -Evolution &Hospitality Industry -Evolution & GrowthGrowth  EVOLUTION • the Industrial Revolution in England (1750-1820)- the birth of modern day hotel industry • Switzerland took lead in hotel keeping in Europe • the word “Hotel” was used in England in 1760

9. NCHMCT FRONT OFFICE - I YR. B.Sc. 9 Hospitality Industry -Evolution &Hospitality Industry -Evolution & GrowthGrowth • in England “Inns” cater to nobility and clergy & “Taverns” to the common man • in France “Hoteliers” were finer establishments & “Cabarets” for commoner • American lodging houses were called “Inn” or “Coffee House” & were more progressive

10. NCHMCT FRONT OFFICE - I YR. B.Sc. 10 Hospitality Industry -Evolution &Hospitality Industry -Evolution & GrowthGrowth  LANDMARKS • 1794 - New York, USA - the City Hotel : first building specially erected for hotel purpose • 1829 - Boston, USA - the Tremont House Adam & Eve of the modern hotel industry • End of 19th century- New York- Waldorf Astoria - a luxury hotel

11. NCHMCT FRONT OFFICE - I YR. B.Sc. 11 Hospitality Industry -Evolution &Hospitality Industry -Evolution & GrowthGrowth  LANDMARKS • 1908- Buffalo, USA – start of Statler chain of hotels by Mr. E.M. Statler • 1930- Great depression- decline of hotel industry • 1939-45- World war II - upsurge in hotel industry • 1950 onwards- new concepts: motels, international chains, time share, franchise, condominium

12. NCHMCT FRONT OFFICE - I YR. B.Sc. 12 TRAVEL & TOURISM INDUSTRYTRAVEL & TOURISM INDUSTRY TRAVEL & TOURISM INDUSTRY LODGING OPERATION TRANSPORTATION RETAIL STORES ACTIVITES HOTELS MOTELS RESORTS TIMESHSHARE HOTELS CONDOMINIUMS CONFERENCE CENTRES CAMPS PARKS BED & BREAKFAST CASINOS CONVENTION HOTELS CRUISE SHIPS SHIPS AIRPLANES AUTOS BUSES TRAINS BIKES LIMOUSINES RESTAURANTS LODGES VENDING CATERING SNACKS BARS CRUISE SHIPS RETAIL STORES BARS TAVERNS BANQUETS CONTRACT FOOD SERVICES GIFT SHOPS SOUVENIR SHOPS ART/CRAFT SHOPS SHOPPING MALLS MARKETS MISC. STORES RECREATION BUSINESS ENTERTAINMENT MEETINGS STUDY TRIPS SPORTING EVENTS ETHNIC FESTIVALS CULTURAL EVENTS SEASONAL FESTIVALS GAMING

13. NCHMCT FRONT OFFICE - I YR. B.Sc. 13 HOTEL AND ITS DEPARTMENTSHOTEL AND ITS DEPARTMENTS OPERATIONAL AUXILLARY ROOM DIVISION HOUSE KEEPING FRONT OFFICE MAINTENANCE (ENGINEERING) ACCOUNTS SALES & MARKETING F&B CONTROL STORE & PURCHASE HUMAN RESOURCE TRAINING (PERSONNEL) SECURITY FOOD & BEVERAGE SERVICEPRODUCTION FIG 1 : DEPARTMENTS OF A HOTEL

14. NCHMCT FRONT OFFICE - I YR. B.Sc. 14 HOUSE KEEPING LAUNDRY LINEN ROOM VALET SERVICE FLORIST SERVICING / CLEANING OF ROOMS & PUBLIC AREAS HEALTH CLUB & BEAUTY PARLOUR FIG 1.1 – HOUSE KEEPING DEPARTMENT OF A HOTEL

15. NCHMCT FRONT OFFICE - I YR. B.Sc. 15 FRONT OFFICE RESERVATION INFORMATION RECEPTION UNIFORMED STAFF TELEPHONE &TELEX GUEST RELATION BUSINESS CENTRE NIGHT AUDIT FIG 1.2 – FRONT OFFICE DEPARTMENT OF A HOTEL HOSPITALITY DESK CASHIER

16. NCHMCT FRONT OFFICE - I YR. B.Sc. 16

17. NCHMCT FRONT OFFICE - I YR. B.Sc. 17 FOOD & BEVERAGE (SERVICE) RESTAURANT BANQUETS ROOM SERVICE BAR COFFEE SHOP GRILL ROOM OUTDOOR CATERING FIG 1.4 – F & B (SERVICE) DEPARTMENT OF A HOTEL

1 introduction to hospitaliy industry

1 introduction to hospitaliy industry

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