SlideShare a Scribd company logo
1 of 94
Training Effectiveness
TV Interview
Desired Outcome
Ground Rules
Oath
– Ask now
– Language
Session Agenda
Introduction to
Training
Effective TNA
Training
Evaluation
Quality of Good
Trainers
Measuring
Training
Effectiveness
Making Training
Interesting and
Fun
Introduction to Training
Why Training?
Quality Control Mandatory
Routine Calendar Policy
Issue Based Problem Solving
Competency Mapping Gap Filling
Self Development Desire for Growth
Cost can be reduced
Profits can be increased
Enhanced Productivity
can be achieved by
TRAINING
The only thing
worse than
training your
employees and
having them leave
is not training
them and having
them stay
- Henry Ford
Training Cycle
Analyze the
TNA results
Create a
training
profile
Devise a
Training and
Development
plan
Publicize the
Training and
Development
plan
Implement
the training
Evaluate the
training
Effective
Training Need Analysis
(TNA)
IMPORATNCE
Not more than % of expenditures in
training actually result in transfer to the job
Broad and Newstrom
6-10
Definition
A needs assessment is the process of
identifying performance requirements and
the "gap" between what performance is
required and what presently exists.
Training?
Training helps to
bridge the gapExisting
• Skills
• Knowledge
• Attitudes
Required
• Skills
• Knowledge
• Attitudes
Training Need Analysis (TNA)
TNA is a tool to
identify the gapExisting
• Skills
• Knowledge
• Attitudes
Required
• Skills
• Knowledge
• Attitudes
GAP
Skill
Attitude
Knowledge
If a skill deficiency..
• Provide Domain training
• Provide practice
• Provide feedback
• Simplify the task
• Develop a job aid
• OJT
• Transfer
• Terminate
If Knowledge issue..
• Reading – Access to Resources
• Conferences & Seminars
• Discussion Groups
if it’s a problem of will...
• Remuneration Policy
• Work Environment
• Focus on Goals
• Motivational Lecture/Training
And one last question...
Obstacles?
Remove
Obstacles
To solve a performance issue
• Training may not be the answer
• Training may not be the only answer
Training will not be the answer if..
• Problem is with the Organisation Structure
• Remuneration & other policies are faulty
• Work Environment is not good
• Growth potential is not visible
Cause Solution
• If skill or knowledge……….training
• If lack feedback……………..feedback, standards
• If not motivated…………….rewards, consequences
• If unclear expectations…..std, measure, discuss
• If job environment…………change environment
• If potential……………………change personnel
If training is the answer….
• Formal training
• Self study
• Technology based
• Job related/workplace approaches
Diagnostic Interviews
Direct Observation
Assessments / Surveys /
Questionnaires /Tets
Performance
Management Tools
Focus groups
Work samples
Types of Trainee
Analyze Learners
Each one of us is a Unique Personality and therefore Unique Learner
Profiling learners
• How many participants will be there?
• Who are the participants?
• Where are the participants from?
• What is their experience of training?
• What is their experience of the training topic?
• What is their motivation?
3TypesofLearners
• Create Triads
• One Speaker
• One Listener
• One Observer
• Rotate Roles
Content
Development
Steps
• Structure
• Gather Material
• Flow and Theme
• Examples, Anecdotes and Stories
• Visuals-Pictures, Graphs, Cartoons
Take Home
• Agenda / Content (TOC)/ Flow
• Workbook – Print/CD
• One Pagers / Posters / Handy Cards
• Slide Presentation
The Trainer
Role of A Trainer
• Teacher
• Coach
• Counselor
• Mentor
Qualities of Good Trainers
• Flexible
• Empathy Oriented
• Oratory
• Friendly
• Listener
• Concern and Desire
• Well Prepared
• Sensitive
• Energetic
• Enthusiasm
• Positive
• Confident
• Humorous
• Assertive
• Simple
• Willing to accept
mistake
Creative Training Methodologies
10 % of What we Hear
20% of what we Read
30% of what we See
50% of what we Hear & See
70 % of what we Say
90% of what we Say and Do
Interactive
Lecture
Slide Presentation
Why Slide?
A Picture is worth a thousand words
-Chinese Proverb
Can you describe this in words?
45
Performance Graph
46
Cartoons
47
Say more than words!!
48
Audio Clips
Video Clips
Caution
Do not become SLAVE of slides!
StoryTelling
World Café
Ice Breakers
• Introduction with Adjectives
• 3 Questions
• Line up as per Birth Date
• Introduce Others
• Bingo
• Throw the Ball
• Many Others
Energizers
Games & Activities
Brainstorming
Group Discussions
Case Studies
Role Plays
Quiz
Film/Video Discussion
Presentation by Participants
Pen & Pencil Exercises
Simulation
Demonstration
Theatre & Drama
Music&Drum
Beating
Adventure &
Outbound
Training
Delivery
3 Factors
Audience
EnvironmentYou
Connecting with the Learners
Involve Them
• Eye Contact
• Smile
• Body Language
• Humor
• Interactive Opening
• Ask Qs
Match The Pace
Environment
• Physical & Emotional Security
• Encouraging to participate and commit
mistakes
• Motivating
• Explored vs Told
• Seating Arrangement
• Ambience
• Facilities
Handling Difficult Learners
Why are They Difficult
• Not Interested in the Topic
• Attention Seekers
• Arrogant Nature
Challenges For Facilitators
• Taking control
• Difficult questions
• Managing conflict
• Handling dominant
people
• Working with shy
people
Creating an Impact
The Most Important Tool
81
Training
Evaluation
TEXTRA
• Definition
• Methods
• Types
– Formative
– Process
– Outcome
– Impact
Donald Kirkpatrick
Reaction -
Feel Good
Learning -
Take Home
Change in
Behavior
Results -
ROI
4 Layers of
Training
Effectiveness
Observation
Questionnaire
Interview
Self diaries
Self recording of
specific incidents
Measurement
&
Assessment
Psychometric Testing
MBTI DISC
Extended
DISC
Fero-B
Constructive Feedback
• Instant
• Positive Tone
• Non offending / Insulting
• Sandwich between Positives
• Verbal & Written
Conclusion
&
Feedback
Plan of Action
Parting Activity
Parting Activity
Feedback

More Related Content

What's hot

training and employee development
training and employee developmenttraining and employee development
training and employee development
zarna pansuriya
 
Training & development
Training & developmentTraining & development
Training & development
Ashwathy Nair
 

What's hot (20)

Training The Trainer
Training The TrainerTraining The Trainer
Training The Trainer
 
Designing a Training Program: A Training Manager's Dilemma
Designing a Training Program: A Training Manager's DilemmaDesigning a Training Program: A Training Manager's Dilemma
Designing a Training Program: A Training Manager's Dilemma
 
Training & development
Training & developmentTraining & development
Training & development
 
training and employee development
training and employee developmenttraining and employee development
training and employee development
 
Train the trainer Training
Train the trainer TrainingTrain the trainer Training
Train the trainer Training
 
training & development ppt
training & development ppttraining & development ppt
training & development ppt
 
Training Needs Analysis
Training Needs AnalysisTraining Needs Analysis
Training Needs Analysis
 
Learning and Development Strategy
Learning and Development StrategyLearning and Development Strategy
Learning and Development Strategy
 
On the job training
On the job trainingOn the job training
On the job training
 
Training and Development
Training and DevelopmentTraining and Development
Training and Development
 
How to Conduct a Training Needs Analysis (TNA)
How to Conduct a Training Needs Analysis (TNA)How to Conduct a Training Needs Analysis (TNA)
How to Conduct a Training Needs Analysis (TNA)
 
Supervisory Skills
Supervisory SkillsSupervisory Skills
Supervisory Skills
 
Training evaluation
Training evaluationTraining evaluation
Training evaluation
 
Training development
Training developmentTraining development
Training development
 
Trainers training
Trainers trainingTrainers training
Trainers training
 
Training & development
Training & developmentTraining & development
Training & development
 
Evaluation of training Program
Evaluation of training ProgramEvaluation of training Program
Evaluation of training Program
 
Train the trainer
Train the trainer  Train the trainer
Train the trainer
 
Training development
Training developmentTraining development
Training development
 
Training & Development - Delivery Skills
Training & Development - Delivery SkillsTraining & Development - Delivery Skills
Training & Development - Delivery Skills
 

Viewers also liked

Public speaking
Public speakingPublic speaking
Public speaking
rubymalwal
 
Dos and don'ts of classroom
Dos and don'ts of classroomDos and don'ts of classroom
Dos and don'ts of classroom
hubleya
 
Workshop on Training Needs Analysis
Workshop on Training Needs AnalysisWorkshop on Training Needs Analysis
Workshop on Training Needs Analysis
Nestor Fraga
 

Viewers also liked (13)

Dos and don'ts of classroom management your 25 best tips
Dos and don'ts of classroom management  your 25 best tipsDos and don'ts of classroom management  your 25 best tips
Dos and don'ts of classroom management your 25 best tips
 
Training and it’s effectiveness
Training and it’s effectivenessTraining and it’s effectiveness
Training and it’s effectiveness
 
Training Effectiveness
Training EffectivenessTraining Effectiveness
Training Effectiveness
 
Presentation skills nerviousness
Presentation skills   nerviousnessPresentation skills   nerviousness
Presentation skills nerviousness
 
Public speaking
Public speakingPublic speaking
Public speaking
 
Dos and don'ts of classroom
Dos and don'ts of classroomDos and don'ts of classroom
Dos and don'ts of classroom
 
Measuring Training Effectiveness
Measuring Training EffectivenessMeasuring Training Effectiveness
Measuring Training Effectiveness
 
Training of Trainers
Training of TrainersTraining of Trainers
Training of Trainers
 
Workshop on Training Needs Analysis
Workshop on Training Needs AnalysisWorkshop on Training Needs Analysis
Workshop on Training Needs Analysis
 
Training Needs Assessment & Analysis
Training Needs Assessment & AnalysisTraining Needs Assessment & Analysis
Training Needs Assessment & Analysis
 
A project report on training and development with reference to hal
A project report on training and development with reference to halA project report on training and development with reference to hal
A project report on training and development with reference to hal
 
Training Need Assessment
Training Need AssessmentTraining Need Assessment
Training Need Assessment
 
Free Download Powerpoint Slides
Free Download Powerpoint SlidesFree Download Powerpoint Slides
Free Download Powerpoint Slides
 

Similar to Training effectiveness

Going Live April 2015
Going Live April 2015Going Live April 2015
Going Live April 2015
Andrew Green
 
Behavioural Interviewing Skills, 2012-2013
Behavioural Interviewing Skills, 2012-2013Behavioural Interviewing Skills, 2012-2013
Behavioural Interviewing Skills, 2012-2013
ankiit aggarwal
 
Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014
bgalloway
 

Similar to Training effectiveness (20)

interview workshop_GRAD 2011_claire.ppt
interview workshop_GRAD 2011_claire.pptinterview workshop_GRAD 2011_claire.ppt
interview workshop_GRAD 2011_claire.ppt
 
Interview skills
Interview skillsInterview skills
Interview skills
 
Performance Conversations
Performance ConversationsPerformance Conversations
Performance Conversations
 
Coaching for Continuous Improvement
Coaching for Continuous ImprovementCoaching for Continuous Improvement
Coaching for Continuous Improvement
 
Going Live April 2015
Going Live April 2015Going Live April 2015
Going Live April 2015
 
Assessment Centres - Secrets Uncovered
Assessment Centres - Secrets UncoveredAssessment Centres - Secrets Uncovered
Assessment Centres - Secrets Uncovered
 
Creative Conflict: Turning Tension Into Teamwork
Creative Conflict: Turning Tension Into TeamworkCreative Conflict: Turning Tension Into Teamwork
Creative Conflict: Turning Tension Into Teamwork
 
Behavioural Interviewing Skills, 2012-2013
Behavioural Interviewing Skills, 2012-2013Behavioural Interviewing Skills, 2012-2013
Behavioural Interviewing Skills, 2012-2013
 
coaching_and_mentoring.pdf
coaching_and_mentoring.pdfcoaching_and_mentoring.pdf
coaching_and_mentoring.pdf
 
Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014Week 4B: Interview Skills for New Teachers - 2014
Week 4B: Interview Skills for New Teachers - 2014
 
1:1 peer coaching for students
1:1 peer coaching for students1:1 peer coaching for students
1:1 peer coaching for students
 
MGT301--Good People, Good Business---term ppr presentation
MGT301--Good People, Good Business---term ppr presentationMGT301--Good People, Good Business---term ppr presentation
MGT301--Good People, Good Business---term ppr presentation
 
ace treetop and a couple ghghhhhhhhhhhhhhh
ace treetop and a couple ghghhhhhhhhhhhhhhace treetop and a couple ghghhhhhhhhhhhhhh
ace treetop and a couple ghghhhhhhhhhhhhhh
 
Presentation interview-soft skills.pptx
Presentation interview-soft skills.pptxPresentation interview-soft skills.pptx
Presentation interview-soft skills.pptx
 
Board Training Essentials
Board Training EssentialsBoard Training Essentials
Board Training Essentials
 
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
 
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......Venki.... interview 2012
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......Venki.... interview 2012MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......Venki.... interview 2012
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......Venki.... interview 2012
 
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
 
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
 
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013MM Bagali, HR, HRM, HRD, MBA, Interview, Research.......  interview 2013
MM Bagali, HR, HRM, HRD, MBA, Interview, Research....... interview 2013
 

Recently uploaded

Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
alinstan901
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Riyadh +966572737505 get cytotec
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
Nimot Muili
 

Recently uploaded (15)

Agile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptxAgile Coaching Change Management Framework.pptx
Agile Coaching Change Management Framework.pptx
 
Strategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal AnalsysisStrategic Management, Vision Mission, Internal Analsysis
Strategic Management, Vision Mission, Internal Analsysis
 
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort ServiceBDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
BDSM⚡Call Girls in Sector 99 Noida Escorts >༒8448380779 Escort Service
 
International Ocean Transportation p.pdf
International Ocean Transportation p.pdfInternational Ocean Transportation p.pdf
International Ocean Transportation p.pdf
 
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...Dealing with Poor Performance - get the full picture from 3C Performance Mana...
Dealing with Poor Performance - get the full picture from 3C Performance Mana...
 
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTECAbortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
Abortion pills in Jeddah |• +966572737505 ] GET CYTOTEC
 
Beyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable developmentBeyond the Codes_Repositioning towards sustainable development
Beyond the Codes_Repositioning towards sustainable development
 
Day 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC BootcampDay 0- Bootcamp Roadmap for PLC Bootcamp
Day 0- Bootcamp Roadmap for PLC Bootcamp
 
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur  Delhi | +91-8377087607GENUINE Babe,Call Girls IN Baderpur  Delhi | +91-8377087607
GENUINE Babe,Call Girls IN Baderpur Delhi | +91-8377087607
 
internal analysis on strategic management
internal analysis on strategic managementinternal analysis on strategic management
internal analysis on strategic management
 
Intro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptxIntro_University_Ranking_Introduction.pptx
Intro_University_Ranking_Introduction.pptx
 
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...Call Now Pooja Mehta :  7738631006 Door Step Call Girls Rate 100% Satisfactio...
Call Now Pooja Mehta : 7738631006 Door Step Call Girls Rate 100% Satisfactio...
 
Reviewing and summarization of university ranking system to.pptx
Reviewing and summarization of university ranking system  to.pptxReviewing and summarization of university ranking system  to.pptx
Reviewing and summarization of university ranking system to.pptx
 
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
Call now : 9892124323 Nalasopara Beautiful Call Girls Vasai virar Best Call G...
 
Safety T fire missions army field Artillery
Safety T fire missions army field ArtillerySafety T fire missions army field Artillery
Safety T fire missions army field Artillery
 

Training effectiveness