2. Define and understand the communication process
Point out and overcome the barriers in a communication
Practice active listening
Tips to improve Verbal and Non-verbal communication
3. Communication is the process of transmitting
the Information, Ideas and Attitudes
from one person to another person.
It is the process of Meaningful
interaction between human beings.
4. It is a social process
Occurs between people
Means to influence people
Involves expression of information, thoughts and ideas
through words and actions.
Results in change of behaviors positively or negatively
7. Downwards Communication:
Highly directive from seniors to subordinates. To assign duties, to give
instructions, to inform, to offer feedback, approval, to highlight problems.
It is non-directive in the nature, to give feedback, to inform about progress
and problems, seeking for approvals.
Lateral or horizontal communication:
Among colleagues and peers at same level for information sharing and
8. Formal communication:
Reports, manuals, policies, memos, meetings.
other than formal communication networks, for
example talk about water tank, office layout.
10. Inappropriate medium
Poor listening skills
education of other persons and premature evaluation
hearing is a natural physical process, passive
Listening is a physical as well as mental process,
it is a learned skill. Active
12. Listening is a positive activity rather than a negative or
Listening to others is an art that everyone should learn.
Good listening reflects courtesy and good manners.
Listening carefully to supervisor’s instructions improves
performance and competence.
The result of poor listening skills can be disastrous in
business, employment and social relations.
Good listening can eliminate a number of grievances of
Good listening skill can improve relations and
13. By not being preoccupied
Being open minded and less defensive
Effective listening is; hearing, interpreting when
necessary, understanding the massage and
relating to it.
By asking questions.
14. Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood
accurately or not
In case of an interruption, always do a little recap of what has been
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of
Repeat what the speaker has said to check whether you have
15. Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by
majority of people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be
Do not assume that every body understands you.
While listening do not glance/look here and there as it might
distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood
16. Improve Language
Work on voice modulation
Work on body-language
Try to read or watch current affairs, literature.
Gather information and improve on your topics of discussion
Think and speak
Do not speak too fast
Use simple vocabulary
Do not speak only to impress someone.
17. Keep appropriate distance
Take care of your appearance
Maintain good eye contact
Touch only when appropriate
Be aware of the facial expressions and gestures
Keep in mind the level of education and norms of
other persons and audience
18. 7% WORDS
◦ Words are only labels
◦ the accent, tone and voice modulation
55% BODY LANGUAGE
◦ Postures and gestures effects the listener’s
understanding the most.