The document discusses how to build and lead an effective team through establishing a strong company culture. It emphasizes that great leaders bring energy, clarity, and accountability to their team. Energy involves recognizing employees' contributions to motivate continued good performance. Clarity means setting clear expectations for employees' roles and responsibilities. Accountability involves regularly checking in with employees through one-on-one meetings to provide feedback and ensure they are meeting expectations. The overall message is that establishing these three pillars of energy, clarity and accountability can help any leader strengthen their team's culture and performance.

1. 1. © 2018 Marc Cunningham
How to Build, Lead, & Grow Your Team
Through Company Culture
Marc Cunningham, President, Grace Property Management & Real Estate

2. 2. © 2018 Marc Cunningham

3. 3. © 2018 Marc Cunningham
Web-Based Property Management Software

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• Property management and accounting
• Online rent collection (free)
• Prospect / guest card tracking
• Vacancy Marketing
• Websites
• Online applications & leases
• Resident Screening
• Mobile Inspections
… So You Run A More Successful Business
Web-Based Property Management Software

5. 5. © 2018 Marc Cunningham
Hello!
Marc Cunningham
President, Grace Property Management & Real
Estate

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www.PropertyManagementSystem.org

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The team with
the best players
wins

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…but I am not the
boss…
…but my organization
is small…

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Great leaders bring
3 things to the office
everyday

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ENERGY

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Inspiration
Excitement
Passion
Motivation

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CLARITY

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• What does winning look like
for me?
• How do I contribute?

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ACCOUNTABILITY

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Accountability:
Measuring & reporting
on performance

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Energy
Clarity
Accountability

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Energy – Corporately

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Start with
“Why”
Energy – Corporately

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Why should someone choose
to give their energy to you?
Energy – Corporately

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Improving the lives of real
estate investors and residents
through property
management solutions

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Energy – Individually

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Recognition
Energy – Individually

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Energy – Individually
Recognition
1. Public Praise

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What gets rewarded
gets repeated

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Energy – Individually
Recognition
1. Public Praise
2. Private ”Thank-yous”

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Me: Great Job Holly! I am
super proud of you!

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Me: Great Job Holly! I am
super proud of you!
Holly: Thank you so much
Marc! Your approval means
the world to me – really! 

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Me: Love having you at Grace
Management Daniel!

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Me: Love having you at Grace
Management Daniel!
Daniel: Thank you Marc! I
appreciate that. I love working
for Grace. Couldn’t be Happier!


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Me: You don’t work for Grace
Management, you ARE Grace
Management! Don’t forget
that!

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Me: You don’t work for Grace
Management, you ARE Grace
Management! Don’t forget
that!
Daniel: Got it!

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ENERGY

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CLARITY

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1. Be Self-Aware
Clarity

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What is your purpose?

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My purpose is to
make…

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My purpose is to
make…
successful at his/her position

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2. Give your team members
a system to run
Clarity

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A good system explains:
• what
• how
• defines winning

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3. Rework your hiring
process
Clarity

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Hiring
vs.
Recruiting
Guidance #1

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Slow down your
interview process
Guidance #2

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Use the 4 Cs as you
filter
Guidance #3

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Character – Can we trust you?

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Character – Can we trust you?
Chemistry – Do we like you?

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Character – Can we trust you?
Chemistry – Do we like you?
Culture – Do you buy into the way we do
business?

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Character – Can we trust you?
Chemistry – Do we like you?
Culture – Do you buy into the way we do
business?
Competency – Can you do your job?

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CLARITY

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ACCOUNTABILITY

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Accountability:
Measuring & reporting
on performance

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Do ‘One-On-One’ meetings
Accountability

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One-On-One Meetings
• One time per week

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One-On-One Meetings
• One time per week
• Calendared

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One-On-One Meetings
• One time per week
• Calendared
• 15 to 30 minutes in length

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One-On-One Meetings
• One time per week
• Calendared
• 15 to 30 minutes in length
• They go first

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“So tell me about
your week”

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One-On-One Meetings
• One time per week
• Calendared
• 15 to 30 minutes in length
• They go first
• Review the system

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One-On-One Meetings
• One time per week
• Calendared
• 15 to 30 minutes in length
• They go first
• Review the system
• Give feedback – review your notebook

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Energy
Clarity
Accountability

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Energy Clarity
Accountability

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Questions or Comments?
www.PropertyManagementSystem.org
Marc@RentGrace.com
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Thanks!
Marc Cunningham