Andy Polaine gave a presentation titled "Design to the Power of Ten" about fractal and systems thinking in design. Some key points:
- Service design exhibits fractal properties, with touchpoints and interactions occurring at different scales from micro to macro.
- Traditional blueprints are limited in addressing complex, interconnected problems across domains like climate change, public policy, and societal issues.
- Wicked problems require understanding how systems interact across levels from local to global, and designing for the transitions between levels.
- Collaboration with domain experts and disturbing "dark matter" can help address complex problems, along with fluidly designing at different scales and transitions between them. Humility and understanding system complexity is important
42. PLEASE EXPLAIN?
42
YARRA TRAM “TIPS”
When you travel with myki on a tram you don't always need to touch off at the
end of your journey.
That's because you can now travel from one end of a tram route to the other
on a Zone 1 fare.
On three tram routes - 75, 86 and 109 - the ends of the line furthest from the
city have a short Zone 2 section (which overlaps with Zone 1).
If your tram trip is entirely in Zone 2 you must touch on and touch off to get
the lower Zone 2 fare, otherwise there is no need to touch off on a tram.
Source: http://ptv.vic.gov.au/tickets/myki/touching-on-and-off/
45. ORIGINAL BUDGET $340M.
$1.55BN LATER…
45
Space shuttle launch $426 million
Mars Rover mission $777 million
Market value of Virgin Australia airlines $1.46 billion
Total assets of Ford Motor Company, Australia $1.5 billion
Source: https://sites.google.com/site/cheaperthanmyki/home
47. “If it’s too easy to get an idea
accepted, you’re probably
doing it wrong. You’re
probably not disturbing the
dark matter enough.”
– DAN HILL, DARK MATTER AND TROJAN HORSES
47
49. ZOOMING OUT INCREASES AREA OF
COMPLEXITY EXPONENTIALLY 49
PUBLIC TRANSPORT
INFRASTRUCTURE NATIONALLY
PUBLIC TRANSPORT
INFRASTRUCTURE
CITYWIDE
CAR SHARING
SERVICE
CAR
SHARING
WEBSITE
50. EACH LAYER HAS OVERLAPPING SCOPE AND
ELEMENTS 50
PUBLIC TRANSPORT
INFRASTRUCTURE
CITYWIDE
64. 64
“We do not want to continue
running government as a series of
disjointed silos.”
– SIR JEREMY HEYWOOD, CABINET SECRETARY & HEAD OF THE CIVIL SERVICE
Source: https://civilserviceleaders.blog.gov.uk/2014/09/26/more-than-just-websites/
66. UNIDIR &
THE POLICY LAB
The Security Needs Assessment Protocol:
Improving Operational Effectiveness through
Community Security
Derek B. Miller and Lisa Rudnick
UNIDIR
Designed and printed by the Publishing Service, United Nations, Geneva
GE-08.00757 — April 2008 — 4,730 — UNIDIR/2008/4
UNITEDNATIONS
UNIDIR
UNITED
NATIONS
INSTITUTE
FOR
DISARMAMENT
RESEARCH
UNIDIRTheSecurityNeedsAssessmentProtocol:ImprovingOperationalEffectivenessthroughCommunitySecurity
The Security Needs Assessment Protocol project of the United Nations Institute for
Disarmament Research is working to improve operational effectiveness—meaning the
impact and sustainable success of any undertaking designed to effect social change in a
community—in humanitarian, development and security operations by improving the design
of field-level activities that pertain to community security.
The project aims to create a systematic and rapid means of assessing local security problems
as they are understood by community members themselves. This Protocol could be applied
by interested agencies to conduct cooperative cultural research in the community, and then
use the knowledge gained to better align resources with local needs.
71. Collaborate with domain experts
Move fluidly between the zoom levels
and know which level you are on
Disturb the dark matter and make it
visible and tangible
Design for the transitions and
connections in-between, you must
71