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RESUME
Anupam Pandey
pandey586@gmail.com
PH: +919582156688
SUMMARY
• Well versed knowledge of business transformation, transition, Business Process
management, UAT testing & system Integration testing.
• Well Versed knowledge of managing European Customers English and NON
English speaking countries.
• Good knowledge of various estimation type like WBS estimation & function pint
estimation.
• Well versed knowledge of Customer Loyalty management, Customer relation
management, Customer Retention management, Supply Chain management
and ERP applications.
• Good knowledge of CRM application with Siebel and clarify product catalog
management, Sales performance management & Sales force management
(B2B), EPOS & Callidus.
• Well verse knowledge Innovation Framework, Change management,
Implementation program & Sales performance management.
• Knowledge of task estimation, workflow management, business definition
management and writing BRD, FRD, screen and interface writing.
• Well verse knowledge of Product resizing, application migration & Good Data
Analytics skills.
• Well verse knowledge of User trends & Markets trends for BSS & OSS area.
• Knowledge of Lombardi (IBM Lombardi Team work), Siebel Sales CRM, Product
catalog management for NGN, 3G, 4G and LTE customer area.
• Well versed knowledge of Commissioning management & Product customization
management using product as TrueComp.
• Well verse knowledge of KPI matrices all BSS & OSS system for Telco product
for Element management, trapping management & SNMP area.
• Knowledge of quality documentation, presentations & Reviews.
• Well versed with SLA management for deliveries of production and System
Integration testing.
• Understanding of business and functional requirements of the application.
• Proud knowledge of xml & xsd in with various parsers.
• Well versed knowledge of product catalog and regal matrix & product portfolios.
PROFESSIONAL EXPERIENCE:-
8.3+ years of experience in testing in telecom domain for implementation, Testing & end
to end delivery in both On & Offshore.
TECHNICAL SKILLS
Technical Skills:
OS Knowledge: Windows 98/2000/XP, Unix
Product: TrueComp, Siebel CRM, Clarify, Salesforce, Callidus, ETL &
Abinitio.
Tool: Quality Center 8.2, Bugzilla, RQM & PVC Tracker, RPM
Languages: Java,Jsp, xml & SQL
Databases: Oracle 8i, Sybase, D2K
Configuration Management Tool Visual Source Safe, SVN

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MCA in 2005 from Uttar Pradesh Technical University Lucknow Uttar Pradesh.
Experience Summary:
retails, SPM (Callidus)
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Duration Organization Designation
2nd
Aug-2010 - to till date IBM -Pune Analyst/Project
Lead
10-NoNovv-202009 - to 30
jJul-2010
WDC-IBM-Pune Test Engineer
21-jan-2008 - to 31-Mar-
2009
TBSL Noida(Times Group) Office1 (BA)
July 2006 -to June 2007 Endvear system (TechM) Associate Engineer
June 2005- – May 2006 Emtel Software Pvt LTD trainee
TECHNICAL SKILLS
Technical Skills:
OS Knowledge: Windows 98/2000/XP, Unix
Product: TrueComp, Siebel CRM, Clarify, Salesforce, Callidus, ETL &
Abinitio.
Tool: Quality Center 8.2, Bugzilla, RQM & PVC Tracker, RPM
Languages: Java,Jsp, xml & SQL
Databases: Oracle 8i, Sybase, D2K
Configuration Management Tool Visual Source Safe, SVN
EDUCATIONAL QUALIFICATION
MCA in 2005 from Uttar Pradesh Technical University Lucknow Uttar Pradesh.
Projects Details: :
Airtel Bharti:
Airtel Bharti is major telecom service provider in Asia and it is world 5th
largest
subscriber base available. IBM and Airtel are associated for it’s infrastructure setup and
implementation. SDP-SPR is a platform which has been designed by IBM to integrate
third party systems like Content, charging, Subscription with Airtel to provide
independent services to the Bharti. Business process is design on the basis of revenue
sharing model. This is been implemented in 16 OPCO’s of South Africa. Platform is
designed in Java web services, Java based API’s and Solid DB.
Role: Product Lead
Technology: SOLID DB, Java, Web services, Maximo tool, Cognos, Single View, Callidus,
True comp, ETL
Vodafone UK: (DEC 13 – Dec-2014)
Vodafone UK provide all mobile services to through various network type. Now a days
Vodafone is planning to have BI based system design and for the same ETL technology is
getting implemented. ETL technology would assist to perform the data analysis, supply
the data to various system for commissioning and many more. Implementation is bases

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on agile methodologies. This project is migration of legacy system to ETL and supply the
data to Callidus (True Comp) for commissioning, Business department for further
analysis of CRM, POS, EPOS and marketing of their existing and futuristic forecasting.
Environment: ETL, Informatica, SQL, Teradata, Unix, AB Initio, Callidus (True Comp),
siebel CRM, OSM, Quality center, RQM & share Point
Role: Team lead- Functional consultant for UAT
Vodafone Spain & Ghana- (OCT 11 – Nov 13)
Vodafone Spain expanding their service level and trying to acquire through various
services which is not available with Vodafone Spain. To sort out and more acquit ion,
Vodafone is developing new network & product catalogs which is supporting 4G, LTE,
FTTH network area. We at IBM handling system upgrade, system integration & merging
by using Siebel products to make more effecting CRM system for Pre-paid customers.
Vodafone spain is replacing their existing CRM system (Clarify) and going to implement
Siebel SFA e sales suit and Siebel CRM and transforming BI based.
On the other hand VF Ghana is implementing money transfer program through mobile as
customer there are lacking with bank account. This services is been available on both
android and IOS platform
Environment: Tibco, IAL, XML, XSD’s, Unix, Webspare, Metasolve, Serpa, Siebel
E sales Suit, Siebel CRM, ELT-Ab Initio, Callidus TrueComp, OSM & Oracle.
Role: Test lead- (SME for Commissioning)
Vodafone Germany: (09 Nov 09- 12 OCT 11)
Vodafone has expanded in Germany with Arcor which is was providing Land line
service. Vodafone, itself has developed with all new network technologies like NGN
which support 4G network, LTE technology which is again handling and providing all
new services like 4G and 3G for wider area customer. This project is merging of Arcor
system within Vodafone and design a single system to handle all German customer
through single system for CRM services, fulfillment.
Environment: MQ, Tibco, Java, Clarify, Unix, SQL, JAVA, J2EE, Salesforce
management, Callidus TrueComp, Webspare, SVN, RQM & RFP, Oracle EPOS
management
Role: Test Analyst
TBSL: (Magic Bricks, Times jobs & Ad to Post)
Times group is having its own online product division, and provide services like online
new contents, property management, Ads booking for newspaper in weekly basis. Times
group is establishing a scalable online Internet based market place by using various
technologies. It is replacing old technologies and implementing & porting all application
over new technologies to handle new user based with more reliability
Environment: Java, JSP & J2ee, Android, IOS, SQL, Web logic 8.1, Apache Tomcat,
HTML, MVC.
Roles: Business Analyst
Endvear system:

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1- On Contract worked for client TechMahindra managed Production Support for
there Field force solution, Work managers, EPOS management for British Telecom
(BTGC & BT Open reach)
2- Handled Ticketing system through Remedy and managing all testing activities till
Ticket closure for BT.
3- Handled Test Scenarios, DTC’s writing, Review comments management, Defect
cycle management and Handled support for UAT testing
4- Provided support for various testing vendors.
Emtel Software: Worked as Test Trainee
Personal Details:
Name: Anupam Pandey
Father’s Name: Late Sri Umesh Kumar Pandey
Date of Birth: 12-Jan-1982
Current Address: H.No: 67, Satabdipuram, Gaziabad