Fuse Management Central is an administration platform for OpenText Content Suite/Extended ECM, enabling a centralized management of system while monitoring its components.
Due to its architecture, it separate system administration from business administration, introducing a new layer of security on OpenText Content Suite administration.
3. Key Challenges
• Content Server administration know-how
Content Server/Extended ECM administration has always been a difficult and
tricky task, not always performed as it should be mostly because of the lack
of knowledge on this subject, both from internal teams and/or subcontractors.
• Reactive Content Server® component management
As a consequence, Content Server® administration is often reactive - only when
issues occur - instead of proactively, like any other enterprise system, by
monitoring and consequently acting on Content Server/Extended ECM component
real time status.
• Content Server® Administrator has full control
Managing Server/Extended ECM instances on different environments can also be a
very time consuming task, requiring, sometimes, several teams with different
skills, administrator privileges and consequentially exposing sensitive data
to system administrators.
4. What is Fuse Management Central?
• Administration platform for OpenText Content
Server/Extended ECM, enabling a centralized
management of instances while monitoring its
component.
• Due to its architecture, it separate system
administration from content administration,
introducing a new layer of security on Content
Server® administration.
• Fuse is being positioned as a USM (Unified Solution
Management), transversal to a variety of systems,
with correlated management and monitoring
operations.
5. Value Proposition
Fuse Management Central delivers to Content Server / Extended ECM Administrators a faster, easier and more
cost effective solution for organizations of any size or industry, to manage their ECM infrastructure,
regardless of where they choose to deploy it.
Customer has the
Control
With its intuitive user interface,
administrators can now perform their
administration tasks, immediately or
scheduling them, directly from a
system component, maintaining the
context and understanding of it.
System Administration
Run Anywhere Insights & Control
Everything… Everywhere!
Zoom out and keep track of your entire EIM landscape
in one unified dashboard. Zoom in and view the
performance of a specific system or application
component without parsing log files.
Fuse Management Central don’t require any log level
activated.
Streamlined
Administration
Single unified platform for system administration
and monitoring.
Connect once, manage it all!
Unified System Management
Run anywhere in a simpler, better and
faster deployment
• On-premises
• Google Cloud Platform
• Amazon
• Azure
Cloud-Native
6. Highlights
Centralized
Administration
Console with single,
bulk or scheduled
system operations
Improved User
Experience
decreasing the learning
curve leveraging a more
effective and unified
system administration
Plug and Manage
with simplified
deployment and
configuration while
maintaining an advanced
level of security.
Application Monitoring
of all system
components with real-
time performance and
health status
Cloud Native
solution that runs
anywhere:
• On-premises
• Google Cloud Platform
• Amazon
• Azure
Time Machine
Allows one to visualize
all system status data
at any point in time.
Customer has the Control
by using the broad
spectrum of Fuse
Management Central
component administration
tools.
7. System Center & Fuse: Better Together
System
Center
Fuse
Management
Central
Happy
Customers!
System Center
The best solution to deploy, patch, and update
multiple OpenText software applications.
Fuse Management Central
Handles daily management operations (systems
requires active management!) while tracking every
single component.
8. Why Fuse Management Central?
Reduce MTTI* & MTTR**
• Keep track of all alerts
status and clearly understand
which components are failing.
• Detailed alert information,
to quickly identify its
source.
• Guide administrators to
pinpoint alert causes by
highlighting which component
are firing the alert.
• No need to analyze log files
to understand your system
status or find “silent”
issues.
Reduce Risk
• Always up-to-date
administration team(s) with
real-time details and alerts
of your system performance
and health status.
• Ensure and enforce your
system configurations
• No need for a Content Server
user account with
administrator privileges.
• System administrators don’t
need to have access to any
content.
Increase Efficiency
• Decrease the administration
learning curve.
• Quick start for new team
members.
• Centralized system
administration while
monitoring its components.
• Help pinpointing past issues,
by drilling-down into its
details.
• Apply quick actions to
components.
• Disable all logs to increase
performance and avoid
unnecessary disk space
consumption.
* Mean Time to Identify
** Mean Time to Resolve
10. Overview
OTDS integration
Fuse Management Central integrate with
OpenText Directory Services to manage and
authenticate its users.
Fuse Management Central
The secret sauce central piece, responsible
for orchestrating all system monitoring and
management activities.
Database
Stores all application related data, such as
administration settings and access roles.
Metrics Database
Used for long term metric storage, allowing
system administrators to perform a temporal
search on system metrics, combining them on
aggregated system metric snapshots over time.
Alert Manager
Responsible for interpreting, deduplication,
grouping, and routing alerts to Fuse
Management Central while allowing the option
of alert silencing and inhibition.
Managed Systems
All managed systems require Fuse Management
Client installed and activated.
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11. Client Deployment & Activation
CLIENT MODULE
2. Add system to Fuse and submit activation request
to Content Server
A two-way connection is required between Fuse Management Central and
each system.
1. Install Fuse Client Module (System Center)
3. Content Server administrator must explicitly
authorize Fuse activation request on each
instance
Insert Fuse System ID (provided by Fuse
admin)
Upon authorization Fuse will generate a
client secret key and exchange it to
Content Server®
4. All Fuse requests must use client secret key
13. Dashboard
Highlights:
• Real-time unified status overview.
• All data can be filtered by one or
more environments.
• Grouped alerts by system.
• Executed, executing and scheduled
operations overview.
• Simplified color scheme for easy
understand issues.
Why it matters:
• Core system components performance
and health status.
• Quickly understand your overall
systems status.
• Suitable for an always-on screen.
14. Environments
Highlights:
• Multi-level component details,
with system correlation.
• Real-time environment component
status and performance.
• Apply single or bulk operations to
one or more systems.
• Pinpoint component issues and
quickly understand which systems
are triggering them.
• Administer environment specific
components (SOV, DA, …).
Why it matters:
• 360º global view of the
environment, providing details of
its systems and their components
• Integrated management and ease of
operation execution at the
environmental level
15. Systems
Highlights:
• Real-time 360º view over all
system running pieces/components.
• Single or bulk component
administration.
• Understand how all system
components interact with each
other.
• Updated feedback on all external
application components (storage,
CPU, …)
Why it matters:
• Always available system
performance and health check.
• Know everything at anytime, and
act based on always updated
information.
• Anticipate issues and proactively
manage your systems.
16. Processes
Highlights:
• Consolidated environment and
system processes status details
and administration.
• Contextualized settings, allowing
to quickly apply any component
adjustment.
• Instant component alert feedback,
pinpointing any relevant issue.
Why it matters:
• Granular control over each process.
• Quickly distribute your cluster work
force among your systems, adjusting
it to your business need and demand.
17. Storage Providers
Highlights:
• Proactive availability testing and
alerts.
• Continuous read / write throughput
performance analysis.
• Storage provider specific details.
• Individual or aggregated status
and performance metrics.
Why it matters:
• Lower risk and improved control of
your storage layer.
• Real-time updated information,
providing individual or collective
relevant insights.
• Ensure SLA’s.
18. Distributed Agent
Highlights:
• Consolidated view of Distributed
Agent components.
• Trend charts and enhanced visual
indicators.
• Drill-down and zoom-in into each
agent or worker details.
Why it matters:
• Quickly identify high backlog
volume trends.
• Clear understanding of what and
where is being executed.
19. Configurations
Highlights:
• Contextualized quick-
configurations.
• Centralized configuration
management.
• Scheduled system configurations.
• Any configuration can be added to
Configuration Policy.
• Common configuration model across
different system versions.
Why it matters:
• Apply configurations directly from
the component context.
• Prepare configuration sets to be
applied later, e.g.: off-hours.
• Easy configuration model.
20. Configuration Policies
Highlights:
• Push configurations to one or more
systems/environments.
• Set configuration baselines
anytime and deploy them whenever
needed.
• Alert when any system is not
compliant with its configuration
policy.
• Schedule Configuration Policies
Why it matters:
• Ensure your systems are compliant
with your configuration policies.
• Group configurations policies by
system role (notifications,
agents, …) and ensure each system
has the proper configurations in
place.
21. Alerts
Highlights:
• All alerts are triggered by threshold
configuration.
• Customizable alert thresholds.
• User Interface reactive alerts.
• Email alert notifications with
configurable distribution lists.
• Detailed alert information, to
quickly identify its source.
• Always available events ribbon.
Why it matters:
• Turn-key solutions with default alert
thresholds based on application best
practices.
• Administrators can adjust each alert
sensitivity to meet their business
needs and SLAs.
• Keep track of all alerts status and
clearly understand which component
are failing.
• Guide administrators to pinpoint
alert causes by highlighting which
component is firing the alert.
22. Logs
Highlights:
• System logs listing.
• Multiple Log and Trace File
viewer.
• Log level quick settings.
• Near real-time log content update,
on both log listing and viewer.
• Highlighting errors and warnings.
• Download (ZIP) and delete one or
more log files.
Why it matters:
• Although Fuse does not need logs
enabled, administrators can still
fully manage them, remotely.
• Improve interactions with OpenText
support team.
• for convenience, all downloaded
log(s) keep the original folder
structure.
23. Alerts
Highlights:
• Click and activate Time Machine from
any component
• Manually select a data interval and
specific point in time
• Once in Time Machine mode, metric
data is displayed in the selected
point in time, allowing
administrators to visualize all
correlated metrics.
• Point and click or zoom in on a
metric chart to activate Time Machine
on the selected point/area.
Why it matters:
• Allow administrators to can “go back
in time” and visualize all system
metric data in a specific moment in
time.
• Help pinpointing past issues, by
drilling-down into its details.
• Provide Insights of past and current
environment, system or component
performance and health.
24. Authentication & Security
Highlights:
• Seamless OTDS Integration.
• Roles based permissions.
• No need for a Content Server user
account with administrator
privileges.
Why it matters:
• No need to change the default IAM
solution (OpenText Directory
Services).
• Maintain strict control of user
privileges, taking advantage of
Fuse Management Central roles.
• Separate system administration
from business administration,
system administrator don’t need to
have access to any content.
25. Operations
Highlights:
• All system operations are audited
with full details.
• Schedule any administration task,
for single or recurring execution.
• Execute operations on one or more
systems/environments.
• Set notifications based on
interest levels.
Why it matters:
• Get full control on all executed,
executing and scheduled
administration tasks on your
systems.
• Understand each system operation
by visualizing the operation log
detail.
• Receive updated notifications
whenever an operation has failed
or every time its status as
changed,
