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Pan terra communications response time presentation, 8 14

1. CLOUD-BASED UNIFIED COMMUNICATIONS SERVICE PROVIDER Communication… Reinvented! What Are Your Communications Costing You? Sept 2014
2. Responsiveness and Success  People Interact to Exchange Information  Success is Directly Related to Responsiveness  Success Rapidly Declines with Slower Responsiveness  Relationship Applies to Many Business Interactions Success Rate “The longer it takes to respond, the lower the probability of success” Responsiveness High Low Fast Slow 2 PanTerra Networks Confidential Sept 2014
3. Impact of Responsiveness on Business Sales SALES CLOSE RATE If you can’t get the answers, you LOSE sales! Responsiveness LOST REVENUE $$ Productivity PERSONAL PRODUCTIVITY Playing tag WASTES up to 1 hour per day per employee! Responsiveness MORE OPEX $$ Customer Satisfaction CUSTOMER SATISFACTION If you can’t get support fast, customers LEAVE! Responsiveness LOST CUSTOMERS $$ 3 PanTerra Networks Confidential Sept 2014
4. What Effects Responsiveness? Responsiveness Channels of Communications One Many Success Rate UC Improves Responsiveness Which Increases Success! Responsiveness High Low Fast Slow Cloud-based Unified Communications Delivers Responsiveness Voice, Conferencing, Email, IM, SMS, Web Collab, Fax Fast Slow 4 PanTerra Networks Confidential Sept 2014
5. Be More Responsive, Be More Competitive with Cloud-UC Sales SALES CLOSE RATE Get Answers, Win Sales! Responsiveness INCREASE REVENUE $$ Productivity PERSONAL PRODUCTIVITY Eliminate Tag, Save Time! Responsiveness LOWER OPEX $$ Customer Satisfaction CUSTOMER SATISFACTION Solve Issues Faster, Increase Customer Satisfaction! Responsiveness RETAIN CUSTOMERS 5 PanTerra Networks Confidential Sept 2014
6. 6 PanTerra’s Unified Cloud Services Admin, Billing, Reporting, Analytics, Security, Monitoring Consistent Ultra-High Service Attributes 99.999% Reliability, Availability, Scalability, Security, QoS, SLA, Support Fully Managed End-to-End Solution Managed Service, Installed Bandwidth, Installation, Provisioning, Equipment PanTerra Networks Confidential Sept 2014 SmartBox – File Sharing that Communicates Share, Communicate, Collaborate Together - Seamlessly Uniform Back-End Services Details Unified Communications Audio/Video Calling Multi-Media Conferencing Secure IM Real-Time Presence Digital Faxing Web Meeting Call Center Mobile App Content Management Unlimited Secure Cloud Storage Universal Sharing Multiple Share Privileges Sub-Folder Sharing Local Sync MFA/Encryption Outlook/Office/SSO Interoperability Mobile App
7. WorldSmart - Unified Cloud Services PanTerra Networks Confidential Sept 2014 7 Unifying Features • Unified Command Center • Real-Time Presence • Administration • Multi-Location Business Voice Services • Unlimited Virtual PBX • Intelligent Call Routing • Personal Conferencing • Computer Telephony (ACE) • Call Recording • MobileCall Collaboration Services • ConnectMe HD Video Conferencing • Full Featured Web Meeting •

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Pan terra communications response time presentation, 8 14

  1. 1. CLOUD-BASED UNIFIED COMMUNICATIONS SERVICE PROVIDER Communication… Reinvented! What Are Your Communications Costing You? Sept 2014
  2. 2. Responsiveness and Success  People Interact to Exchange Information  Success is Directly Related to Responsiveness  Success Rapidly Declines with Slower Responsiveness  Relationship Applies to Many Business Interactions Success Rate “The longer it takes to respond, the lower the probability of success” Responsiveness High Low Fast Slow 2 PanTerra Networks Confidential Sept 2014
  3. 3. Impact of Responsiveness on Business Sales SALES CLOSE RATE If you can’t get the answers, you LOSE sales! Responsiveness LOST REVENUE $$ Productivity PERSONAL PRODUCTIVITY Playing tag WASTES up to 1 hour per day per employee! Responsiveness MORE OPEX $$ Customer Satisfaction CUSTOMER SATISFACTION If you can’t get support fast, customers LEAVE! Responsiveness LOST CUSTOMERS $$ 3 PanTerra Networks Confidential Sept 2014
  4. 4. What Effects Responsiveness? Responsiveness Channels of Communications One Many Success Rate UC Improves Responsiveness Which Increases Success! Responsiveness High Low Fast Slow Cloud-based Unified Communications Delivers Responsiveness Voice, Conferencing, Email, IM, SMS, Web Collab, Fax Fast Slow 4 PanTerra Networks Confidential Sept 2014
  5. 5. Be More Responsive, Be More Competitive with Cloud-UC Sales SALES CLOSE RATE Get Answers, Win Sales! Responsiveness INCREASE REVENUE $$ Productivity PERSONAL PRODUCTIVITY Eliminate Tag, Save Time! Responsiveness LOWER OPEX $$ Customer Satisfaction CUSTOMER SATISFACTION Solve Issues Faster, Increase Customer Satisfaction! Responsiveness RETAIN CUSTOMERS 5 PanTerra Networks Confidential Sept 2014
  6. 6. 6 PanTerra’s Unified Cloud Services Admin, Billing, Reporting, Analytics, Security, Monitoring Consistent Ultra-High Service Attributes 99.999% Reliability, Availability, Scalability, Security, QoS, SLA, Support Fully Managed End-to-End Solution Managed Service, Installed Bandwidth, Installation, Provisioning, Equipment PanTerra Networks Confidential Sept 2014 SmartBox – File Sharing that Communicates Share, Communicate, Collaborate Together - Seamlessly Uniform Back-End Services Details Unified Communications Audio/Video Calling Multi-Media Conferencing Secure IM Real-Time Presence Digital Faxing Web Meeting Call Center Mobile App Content Management Unlimited Secure Cloud Storage Universal Sharing Multiple Share Privileges Sub-Folder Sharing Local Sync MFA/Encryption Outlook/Office/SSO Interoperability Mobile App
  7. 7. WorldSmart - Unified Cloud Services PanTerra Networks Confidential Sept 2014 7 Unifying Features • Unified Command Center • Real-Time Presence • Administration • Multi-Location Business Voice Services • Unlimited Virtual PBX • Intelligent Call Routing • Personal Conferencing • Computer Telephony (ACE) • Call Recording • MobileCall Collaboration Services • ConnectMe HD Video Conferencing • Full Featured Web Meeting • Audio Conferencing • 1 Click Desktop Sharing • Remote Desktop Access Interoperability Features • Salesforce.com Call Adapter • Full Outlook Integration • Analog Phone Support Call Center Services • Unlimited Virtual Call Center • Supervisory Modes • Call Back & Grab Caller • Live-Monitor • Call Recording • Detailed Reports Messaging Services • Full Featured Hosted Email • Secure IM/Text Messaging • Voice Transcription • Personal Fax to Email • MobileMessage Unified Mobility • Android/iOS Mobile UCC App • Full Softphone • Multiple Mobile UCC Instances • MobileCall Integration • Extension/PSTN Calling • Secure IM with Real-time Presence • Visual VoiceMail • WS/Outlook/Phone Contact Sync Content Management • SmartBox - Business-class Cloud Storage + File Sharing • User + Communications Content • Sub-Folder Sharing • Independent Device Sync • Android/iOS Apps • ConnectMe UC Integration
  8. 8. WorldSmart First 100% Browser-based UC Client 8  No Client SW to Deploy/Maintain  Windows, Mac, Linux  Firefox, IE, Chrome, Safari  Mobile Clients: Tablets, Smartphones  All Communications Stored in Cloud  Compatible with Existing User Interfaces  Syncs with Existing User Data (Outlook) PanTerra Networks Confidential Sept 2014
  9. 9. WorldSmart ConnectMeSM Redefining How Businesses Communicate! Sept 2014 150 Year Old Phone Call WorldSmart ConnectMe Employee must look up a 10 digit number and dial it Customer simply clicks on a link Customer must look up a 10 digit number and dial it Employee simply clicks on a link IM AUDIO VIDEO DESKSHARE Limited to phone devices Can be deployed on any device with a browser (smartphones, PCs, MACs, tablets) 1:1 or 1:N Conferencing 9 PanTerra Networks Confidential
  10. 10. WorldSmart ConnectMeSM HD Video Conferencing Fully integrated 1 click HD video conferencing 100% Browser-based, will work on all devices and OSs. No client software! Simultaneous desktop display! Multiple camera support Advanced business features: unlimited users, encrypted, cloud recording, telepresence mode, moderator controls Integrated with Visual Call Center/AA Sept 2014 10 PanTerra Networks Confidential
  11. 11. Real Life Business Scenarios Delay: 5-60+ Minutes Single Central Fax Machine Must Find Single Central In-Box Info Experts Person Must Retrieve Fax Delay: 5-60+ Minutes Fax To Email Dedicated Personal Fax Number Personal Fax Received Delay: < 1 Minute FAXING Person Retrieves VM Not at Desk VM Left Phone Tag CALLING SCENARIO 1 Delay: None Find Me Call Routing Answer 1st Time CALLING SCENARIO 2 Delay: 30 Min to Days Don’t Have Info Available Phone Tag Phone Tag Delay: None Access Info Real-Time Experts On Line Real-Time Presence 11 PanTerra Networks Confidential Sept 2014
  12. 12. PanTerra Networks Snapshot  First Fully Managed Unified Cloud Service Provider  SmartBox – File Sharing that Communicates  SentraCloud Managed Services Will Drive Revenue  FutureProof Unified Cloud IT Services Platform  Proven Track Record: Reliability, Quality and Customer Satisfaction  1,000’s of Customers Depend on PanTerra  Industry Validation: Gartner “Visionary” UCaaS PanTerra Networks 12 PanTerra Networks Confidential Sept 2014
  13. 13. Thank You PanTerra Networks www.panterranetworks.com 800.805.0558 info@panterranetworks.com Communication… at the speed of NOW! Sept 2014

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