http://www.answermti.com/medical-answering-service/ | Medical answering services perform 24-hour inbound call answering and appointment scheduling for healthcare providers. This presentation discusses the benefits of such services and explains why AnswerMTI is an ideal choice.

2. • It’s a dedicated, off-site call
answering service geared
specifically toward clients in the
medical field (hospitals, clinics, etc.).
• Trained agents answer and address
inbound calls, communicate
important messages between
providers and patients, and may
also perform appointment
scheduling.
• HIPAA compliant, ensuring that
patient privacy rights are
appropriately protected.

3. • Using an off-site medical answering
service means that patients won't be
sitting on hold waiting for someone at
the front desk to become available.
• 24-hour service gives patients the
freedom to call and make
appointments on their own schedule,
which leads to increase patient
satisfaction.
• Calls are answered by someone who
understands healthcare and medical
terminology, providing a better
patient experience and reducing the
risk of miscommunication.

4. • Medical answering services free up
reception staff and patient care
specialists from having to answer
phones and schedule appointments,
allowing them to be more attentive
to on-site patients and complete
other tasks.
• Reduced pressure on staff lowers
overall stress and improves morale,
potentially even improving the
quality of care.
• Increased freedom means more
opportunities to focus on the future
of patient care rather than constantly
chasing a backlog of work.

5. • Medical answering service
solutions are more cost-effective
than paying an hourly wage to
employees who end up not being
able to answer every call around
the clock anyway.
• On-site workload can be more
easily managed by existing
(perhaps even fewer) staff,
preventing the need to add more
employees to the payroll.
• Medical offices that use an
outsourced receptionist also save
money on office space, training,
supplies, technology, and more.

6. • The ability to schedule appointments and
address caller concerns at any hour of
the day means providers can continue to
do business and bring in new patients
even when the office is closed.
• Patients who feel their time was
respected and their concerns were heard
are more likely to return for future
appointments or switch to a primary care
doctor at that facility.

7. Here’s what a quality service entails:
• Qualified, HIPAA-compliant agents
with a strong understanding of
common medical terminology and
healthcare business.
• Ability to support large call volumes
at any time of day (good
infrastructure, strong team of
agents).
• Ability to interface with your
existing IT/software for easy
communication, scheduling, and
patient record updates.

8. Here’s what we offer:
• 24-hour inbound call answering, messaging
and appointment scheduling for doctors,
clinics, hospitals, surgeons, alternative care
professionals and other medical facilities.
• A full team of U.S.-based agents provide
friendly, attentive service and maintain
professionalism with all callers, even when
speaking with difficult or angry patients.
• AnswerMTI medical answering service
agents are selected for their strong
dedication to supporting patients and
ability to patiently and skillfully handle
thousands of calls per month.

9. • AnswerMTI is a U.S.-based call answering agency providing live receptionist
services both locally and nationally. For more than 30 years, we've been helping
clients in the healthcare industry successfully manage inbound calls and provide
excellent care for their patients.
• To learn more about how you can benefit from our 24-hour medical answering
services, visit www.answermti.com

10. Summary
Medical answering services perform 24-hour
inbound call answering and appointment scheduling
for healthcare providers. This presentation discusses
the benefits of such services and explains why
AnswerMTI is an ideal choice.