Competency Analyze different software systems and technology strategies used in supply chain management Scenario You are a newly hired Junior Analyst at Mitchell Consulting, a firm that specializes in providing managerial expertise in supply chain management. You are assigned as a support role to a senior consultant. Your role does not allow you to make selections for clients, but you will be evaluated for future promotion based upon your work in the junior analyst role. You are assigned to new a client, Michael's Medical Devices (MMD). Your manager, Senior Analyst Andrea Sims, has directed you to work on this case and provide analysis and options to resolve the problems. Skip Michaels founded Michael's Medical Devices in 2001, after designing a surgical tool to perform a specific task during pancreas surgery. Since then, MMD has created numerous additional tools and medical solutions. Skip has contacted Mitchell Consulting to assist in devising a plan to increase the capacity of MMD by employing technology to improve the operations of the company. He has been reading about ERP and CRM systems and is eager to leverage technology to support expected growth in revenues. MMD's recent rapid growth resulting from a new device that was patented and introduced has resulted in reduced efficiency to produce and deliver product orders. This failure to fulfill orders in the previously achieved timelines is negatively impacting customer satisfaction. Skip and his sales team have been the key factor in developing sustained relationships with doctors and medical schools to identify and provide device solutions for specific medical procedures. MMD sales exceeded $2 Billion and 10,000 units last year. Revenue forecasts with the new product line are expected to exceed 3% annualized revenue growth for the next 5 years. The current computer system is a collection of older PC's that are connected through a three-year old server network. The following departments have their own networks. Each of the systems was the best technology when implemented. Production and Purchasing Departments: Upgraded to new SCM (Supply Chain Management) hardware and software 3 years ago, currently running at 50% capacity. Many options of the system are not currently utilized since a current ERP system is not in use that allows connectivity with Marketing, Sales, Logistics, and HR. Marketing and Sales Departments: Share the same system, which consists of three 8 year old PC's networked with each other. Daily order reports are emailed on a spreadsheet to the Production, Purchasing, and Logistics departments to initiate order fulfillment. The sales department is using an 8-year old sales tracking software program to track all customer contacts. Human Resources Department: Uses a 10-year old system that was the best-rated system when purchased. HR currently schedules labor needs for all departments based upon historical data and weekly sales reports. HR is not able to interface d.