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Social Referral: Leveraging network connections
                                            to deliver recommendations
                                                    Mohammad Amin, Baoshi Yan, Sripad Sriram, Anmol Bhasin, Christian Posse




                    Abstract                                                                                    Results
Our contributions with this study are :

1) A novel recommendation delivery paradigm
 called Social Referral, which utilizes a user's social
  network for the delivery of relevant content.

2) An implementation of the paradigm is deployed and
  evaluated in a real industrial production setting of a
  large online professional network.

3) A study of the interaction between the trifecta of the
  recommender system, the trusted connections and the
  end consumer of the recommendation.

         Example: Social Referral for
      LinkedIn Group Recommendation
                                Potential Members




            User is nudged to
                  invite
       1



                     2
                                                                                    Experiments

                                                                            Emails sent to referrer: 85K
                                                                            Direct Recomm Email (control grp) :16K
                                User’s network                              Percentage of Referral Sent by
                                                                             referrers: 7.8%
                                                                            Join Rate - referral: 22.5%
                                                                            Join Rate – direct recomm: 9.6%

           Identifying Groups to Refer                               •       Stronger Connection Strength
                                                                                 => Higher Acceptance
     Group Quality:
                                                                            Better        Recommendation
     Strongest Connection:                                                  ReleVance
                                                                                => Higher Acceptance
     Combination:                                                                                                                     Summary
                                                                            Stronger Connection Strength
                                                                                => Higher CTR
                                                                                                                       We present Social Referral, a novel
              Email Experiment:                                             No     significant change in              recommendation delivery mechanism which
                Social Referral                                              recommendation relevance for              leverages a target user's social network for the
                      vs                                                     referrees after filtering by              effective delivery of relevant recommendations
                                                                             referrers!                                to the user. To our knowledge, most previous
           Direct Recommendations                                                                                      work has been focused on incorporating social
                                                                                                                       network      to    improve      recommendation
                                                                                   Discussion:                         relevance or explain recommendations. Little
                                                                                 Social Referral                       has been explored on leveraging social
                                                                                       vs                              network for the delivery of recommendations.
                                                                             Direct Recommendation
                                                                                                                       We carry out a large scale user study with real
                                                                            2 step loss for social referral vs one-   world data that demonstrated the effectiveness
                                                                             step loss for direct recommendation.      of social referral. Our study showed that
                                                                                                                       referrers are receptive to passing along the
                                                    VS.                     Different user experience:
                                                                             Warm recommendation (social
                                                                                                                       recommendations to their connections, and
                                                                         
                                                                                                                       recommendations delivered via social referrals
                                                                             referral) vs cold recommendation          are more than twice as likely to be accepted
                                                                             (direct recommendation)                   by target users than those directly delivered to
                                                                            For referrs, we could piggyback the       them.
                                                                             social referral process at various
                                                                             engaging points for free

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Social Referral : Leveraging network connections to deliver recommendations

  • 1. Social Referral: Leveraging network connections to deliver recommendations Mohammad Amin, Baoshi Yan, Sripad Sriram, Anmol Bhasin, Christian Posse Abstract Results Our contributions with this study are : 1) A novel recommendation delivery paradigm called Social Referral, which utilizes a user's social network for the delivery of relevant content. 2) An implementation of the paradigm is deployed and evaluated in a real industrial production setting of a large online professional network. 3) A study of the interaction between the trifecta of the recommender system, the trusted connections and the end consumer of the recommendation. Example: Social Referral for LinkedIn Group Recommendation Potential Members User is nudged to invite 1 2 Experiments  Emails sent to referrer: 85K  Direct Recomm Email (control grp) :16K User’s network  Percentage of Referral Sent by referrers: 7.8%  Join Rate - referral: 22.5%  Join Rate – direct recomm: 9.6% Identifying Groups to Refer • Stronger Connection Strength => Higher Acceptance  Group Quality:  Better Recommendation  Strongest Connection: ReleVance => Higher Acceptance  Combination: Summary  Stronger Connection Strength => Higher CTR We present Social Referral, a novel Email Experiment:  No significant change in recommendation delivery mechanism which Social Referral recommendation relevance for leverages a target user's social network for the vs referrees after filtering by effective delivery of relevant recommendations referrers! to the user. To our knowledge, most previous Direct Recommendations work has been focused on incorporating social network to improve recommendation Discussion: relevance or explain recommendations. Little Social Referral has been explored on leveraging social vs network for the delivery of recommendations. Direct Recommendation We carry out a large scale user study with real  2 step loss for social referral vs one- world data that demonstrated the effectiveness step loss for direct recommendation. of social referral. Our study showed that referrers are receptive to passing along the VS.  Different user experience: Warm recommendation (social recommendations to their connections, and  recommendations delivered via social referrals referral) vs cold recommendation are more than twice as likely to be accepted (direct recommendation) by target users than those directly delivered to  For referrs, we could piggyback the them. social referral process at various engaging points for free