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Hiring for startups
How to build an open workplace
Ishani Roy, Founder Serein Inc.
ishani@serein.in
Don’t hire
If you must, hire based on values
Be very, very selective
We were 180 people in February 2015. Today, we are at 1,300-odd
people. That’s how fast we have grown.
So these are not exact numbers but roughly we have fired 60 people
in sales, 80 in vendor service, 10 in marketing, 20 in customer delight,
12 in finance, 5 in on-boarding, 25 in automation and about 250
people from the in-house call centre.
The first 10
 Understand the job
 Do I want to spend time with this person?
 Problem solver, not resume star
Who would you hire?
Always be recruiting.
And the next 90
 Values of core team  extended team
 Be upfront about what you offer
 Press release hire
Keep in mind
People motivated to build great products, not technical problems
Avoid “Round manhole cover” type problems
1 productive hire > 3 average hires
Efficiency ∝ 1/(Team size)2
This is not culture
Sum of founders’ DNA
 Buffer App: too extreme for most
 Open office or open meetings
 Unconscious bias
What is openness?
 Diversity is a business imperative
 1.4% increase in GDP growth rate
 A diverse team: increased productivity, collaboration and
innovation
It’s not just numbers
 Admit them and move on
 Cost of a toxic worker vs. the value of a superstar
 Communicate
And…mistakes happen
1. What are your options?
2. Which one would you pick?
3. Dealing with the fallout
Case study 1
Assumptions during hiring that didn’t work out
1. How do you motivate the
team?
2. What if that doesn’t work?
3. Communication
Case study 2
Drive an underperforming team
Takeaways
 There is no one formula for hiring right. It depends on how you want to grow your
company
 The best hires aren't always the ones with the shiniest resumes. Look for problem
solvers
 Your startup's culture cannot be retrofitted - it is important to define and consciously
build your culture
Thank you.
Ishani Roy, Founder Serein Inc.
ishani@serein.in

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Top 8 Takeaways: Building an Open Workplace

  • 1. Hiring for startups How to build an open workplace Ishani Roy, Founder Serein Inc. ishani@serein.in
  • 2.
  • 3. Don’t hire If you must, hire based on values Be very, very selective
  • 4. We were 180 people in February 2015. Today, we are at 1,300-odd people. That’s how fast we have grown. So these are not exact numbers but roughly we have fired 60 people in sales, 80 in vendor service, 10 in marketing, 20 in customer delight, 12 in finance, 5 in on-boarding, 25 in automation and about 250 people from the in-house call centre.
  • 5. The first 10  Understand the job  Do I want to spend time with this person?  Problem solver, not resume star
  • 8. And the next 90  Values of core team  extended team  Be upfront about what you offer  Press release hire
  • 9. Keep in mind People motivated to build great products, not technical problems Avoid “Round manhole cover” type problems 1 productive hire > 3 average hires Efficiency ∝ 1/(Team size)2
  • 10. This is not culture
  • 12.  Buffer App: too extreme for most  Open office or open meetings  Unconscious bias What is openness?
  • 13.  Diversity is a business imperative  1.4% increase in GDP growth rate  A diverse team: increased productivity, collaboration and innovation It’s not just numbers
  • 14.  Admit them and move on  Cost of a toxic worker vs. the value of a superstar  Communicate And…mistakes happen
  • 15. 1. What are your options? 2. Which one would you pick? 3. Dealing with the fallout Case study 1 Assumptions during hiring that didn’t work out
  • 16. 1. How do you motivate the team? 2. What if that doesn’t work? 3. Communication Case study 2 Drive an underperforming team
  • 17. Takeaways  There is no one formula for hiring right. It depends on how you want to grow your company  The best hires aren't always the ones with the shiniest resumes. Look for problem solvers  Your startup's culture cannot be retrofitted - it is important to define and consciously build your culture
  • 18. Thank you. Ishani Roy, Founder Serein Inc. ishani@serein.in